Went in looking for my daughters 16th birthday present her first pandora bracelet.The lady who served me was lovely,patient and very knowledgeable unfortunately I didnt get her name showed me lots of... Voir plus
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Called in yesterday to the Beverley shop for a ring for myself. Was served by a lady called Leanne. She was so helpful and patient. Never rushed me until I found the ring I wanted. Such a pleasant ex... Voir plus
I came into store to purchase a gift for a friend's birthday.. Lovely young girl said her name was Molly. She was very knowledgeable and helped me find what I needed. Walked out the shop with the p... Voir plus
Bought as. Birthday present.recipient delighted with the watch and its design. Speedy delivery, box also contained everything required included printed return label should the watch not have been... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Part of the Hugh Rice family, Luxe by Hugh Rice is the destination for designer jewellery and watches, offering popular brands including Pandora, Nomination, Thomas Sabo, Michael Kors, Olivia Burton, Swarovski and many more.
Coordonnées de contact
PO BOX 614, HU9 9PP, Kingston Upon Hull, Royaume-Uni
- 0800 342 3180
- admin@luxebyhughrice.co.uk
- www.luxebyhughrice.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I came into store to purchase a gift…
I came into store to purchase a gift for a friend's birthday..
Lovely young girl said her name was Molly. She was very knowledgeable and helped me find what I needed. Walked out the shop with the perfect gift for my friend. Thank you
7 septembre 2026
Avis spontané
went in looking for my daughters 16th…Greeneyes1974
Went in looking for my daughters 16th birthday present her first pandora bracelet.The lady who served me was lovely,patient and very knowledgeable unfortunately I didnt get her name showed me lots of charms spoilt for choice and bracelets eventually found the perfect ones one lucky daughter going to be very happy and one proud mum,Thank you again to the ladies your a fab team will definitely be visiting again.
1 septembre 2026
Avis spontané
A lovely shopping experience
Called in yesterday to the Beverley shop for a ring for myself. Was served by a lady called Leanne. She was so helpful and patient. Never rushed me until I found the ring I wanted. Such a pleasant experience. Luxe is fast becoming my favourite shop!
13 août 2026
Avis spontané
Shame I still have to give one star!
Shame I still have to give one star!! The staff really don’t deserve it. Elizabeth needs some serious training in customer service and how to speak to customers without being rude and disrespectful.
Not happy that a well thought about company is now somewhere I will definitely not be using again. Huge Rice was originally a brilliant store and somewhere I would send people wanting an A* service.
26 mars 2026
Avis spontané
Réponse de Luxe by Hugh Rice
Good Afternoon Claire,
Thank you for your feedback. Please may I ask that you reach out to our Beverley Store Manager on Beverley@luxehughrice.co.uk
We value your business and hope to have the opportunity to restore your confidence in our services.
Best jewellers for miles
Such helpful staff and they didn’t rush us one bit
14 février 2026
Avis spontané
I received the wrong items the box had…
I received the wrong items the box had my name on but the goods and the invoice was for someone else.
30 octobre 2025
What a wonderful charm and an excellent…
What a wonderful charm and an excellent price. Customer service/admin who dealt with my initial query were excellent, super efficient and quick.Definitely use this company again.
29 octobre 2025
Beautiful piece and quick delivery
Beautiful piece and quick delivery. Packaged well.
Received fantastic customer service and after sales. Would 100% recommend and purchase from here again.
30 juillet 2025
Avis spontané
Good quality,arrived quickly,and over…
Good quality,arrived quickly,and over all I would say good service and definitely be using your company in the future ,1 very happy customer.
28 juillet 2025
Réponse de Luxe by Hugh Rice
Hi, thank you for the fantastic feedback, we are really pleased to hear the team was able to help and how happy you are with the order!
Réponse de Luxe by Hugh Rice
Thank you for such a nice review, it's great to hear how happy you are with our customer service!
All good!
Good service, good prices, quick delivery. Sent my order back. Took a few days to get the return I sent back acknowledged, but when I phoned up the woman I spoke to was very polite and helpful.
20 mai 2025
Avis spontané
Réponse de Luxe by Hugh Rice
Thank you for such a positive review, we are glad you are happy with the service!
Réponse de Luxe by Hugh Rice
That's what we like to hear, thank you for your great review.
Réponse de Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Vivienne Westwood earrings
Purchased Vivienne Westwood earrings. These were cheaper from here than anywhere else online. Earrings arrived earlier than estimated delivery date. Would definitely order from here again.
29 avril 2025
Réponse de Luxe by Hugh Rice
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
Réponse de Luxe by Hugh Rice
Hi, thank you for leaving such lovely feedback, we are really pleased to hear how happy you are shopping with us!
Fast delivery
Absolutely love this shop, fast delivery, excellent service and great quality and prices.
31 mars 2025
Réponse de Luxe by Hugh Rice
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
Réponse de Luxe by Hugh Rice
Thank you for such a nice review, it's great to hear how happy you are with our customer service!
Excellent service from luxebyhughrice
Excellent service from luxebyhughrice. Very fast delivery and free Pandora gift bag was included as well. My daughter will be very happy with her present.
29 janvier 2025
Réponse de Luxe by Hugh Rice
Thank you for this amazing five-star review!
Réponse de Luxe by Hugh Rice
Pleased you are happy with the product and the service!
Réponse de Luxe by Hugh Rice
Thank you so much for your 5* review and for sharing your experience
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