Magzter Avis 

I have had an extremely negative experience with Magzter. Despite cancelling my subscription, the company continues to charge my account. What makes the situation even more frustrating is the apparent lack of a clear and accessible cancellation process. There is no straightforward "Cancel Subscription" button available, and customers are instead directed to send an email request.

The problem is that these emails appear to go unanswered. I never received any response to my cancellation request, nor any meaningful customer support assistance regarding the continued charges. As a result, I have been left paying for a service I explicitly attempted to terminate.

In my view, a subscription service should provide a transparent, simple, and effective method for cancellation. Requiring customers to rely on unanswered emails while continuing to collect payments raises serious concerns about compliance with consumer protection principles and fair business practices.

Because my attempts to resolve this matter directly with Magzter have been unsuccessful, I have reported the unauthorized charges to my bank and initiated a dispute process. I am also considering further legal action to recover the funds and protect my consumer rights.

Based on my experience, I cannot recommend Magzter. The lack of customer support, the ineffective cancellation process, and the continued billing after cancellation attempts have resulted in a complete loss of trust.

The product itself is OK. Not as good a selection as their main rival but they were offering a discount so I thought I'd give it a go. The one thing they didn't make clear was that they would automatically renew your subscription, with no reminder. And that when you went to cancel the auto-renew, you can't. You have to email them. And that they won't answer your emails. I've now cancelled the payment method I'd set up but my account still says auto-renew. Guaranteed I'll get an email when the payment fails. Ok product, dreadful customer service.

I never even got to be a customer. I tried signing up on a Kindle and was having all sorts of issues, so I contacted customer service. They suggested setting up the account on my laptop, so I did try. Got to the payment thing and Paypal would not work, then reading the reviews of how difficult it is to cancel, I suspect that might be deliberate. When I tried to pay on my debit card I got a message saying a OTP code had been sent to my email... It hadn't! I tried several times with no luck, then contacted customer service again. The sent me a password, told me to log in with that then change it to my preferred password then go onto the payment page... Did that, same result... Then 45 mins after the first OTP should have been sent, I actually got one... However it was 5 digits long and the grid to be filled in required only 4! I've told them how bad they are, that nothing joins up etc. And stated that if giving them money is this difficult, I dread to think how difficult it is to get content from them!

I got a free trial on March 25th but it didn't provide me with the article they said they had, that I was trying to read. No worries, I requested to cancel immediately. Their customer service team responded to confirm my subscription had been cancelled and I would not be charged. Today, they charged me anyways! Not impressed, want my money back.

Impossible to cancel. Took me months to get a confirmation and I still maybe only was able to cancel auto payments.

I requested for my free trial to be canceled on the SAME day I signed up. The help desk failed to respond and a week later charged my credit card. I will be disputing this through my credit card company. I should have known they were going to scam me when the only option to cancel was via email.

Took out Black Friday Sun with Magzter (£74.99 ) Has proved to be excellent value. Would also recommend it at the full.price of £149.99

V good customer service. Andrea, a customer support executive, promptly helped me out with an issue and guided me throughout the process. She handled the issue nicely and made me feel an important customer of Magzter
Tx
Rakshit

They keep recommending Indian magazines & newspapers. They claim it's geography-based, but I've changed my region from the US, to Indonesia, to even Japan and most of the recommendations remain dominated by Indian publications.

Having been a subscriber for the last 1 year, it has been really satisfying to get all the leading magazines when they are released. I was able to read many articles with the help of this app. Whenever I reached out to the support team for any help, the issue was addressed quickly. The support team is great.

The variety of reading periodicals is amazing and great value. The family plan even more impressive. The communication is extremely good and helpful in helping with subscribing and even with an iOS technical problem, the Magzter representative was very helpful and effective at the correct solution.

I emailed for help because I was unable to download new magazines to my iPad. The customer service got back to me the same day and was able to fix my problem within 3 days. Both courteous and quick!

Happy to be GOLD subscriber since last 3 years and it has been a great experience overall. The content is just amazing and to be honest, it's overwhelming!! It is truly a great platform and the GOLD subscription is "pure gold" when it comes to the magazines variety. Customer support is very friendly and prompt in addressing the queries, especially Christy who helped many times in past. Thank you Magzter for the wonderful experience. ✨👍🏼

Malicious practice with regards to subscriptions. A magazine's page clearly states a "1-year" subscription with the number of issues shown. Despite this, they've automatically charged me again without my consent for a renewal. They also make is extremely difficult to cancel any subscription as you have to email them to get it cancelled.

Satisfied with their support and Help Center

I reported missing magazine issues, and Amanda Cruz, Executive - Customer Support, resolved the problem promptly. I am pleased with the level of of support I received.

The quick response and solution to the issue was greatly appreciated. Thank you team!

Quick solutions

Overall readingexperience is great.. especially my dad and mom loves this platform..
And also this time when I had a glitch in payment I did twice they reimbursed the payment as soon as I send the mail. Vary responsive. Thank you for that

I would give 0 stars if that would be possible.

They force auto-renew on all subscriptions, you can't avoid it.

You can't cancel your subscription without contacting them. When I did that, I didn't receive reply before they charged my credit card. When I informed them that I cancelled on time and want them to refund, they just said that "we can't refund you". Really?

I think this kind of business is illegal in the EU where I live. The customer must not be forced to remain a customer.

And when it comes to magazine selection, it has become worse during the last year.

Stay away from them...