Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

These products are beautiful. Im obsessed. But i write this review as there was something missing in one of my kits. It took a while but just received the missing spare pattern, alongside a mystery gi... Voir plus

Noté 5 sur 5 étoiles

Makebox are a truly caring company. Their monthly subscription boxes are exciting, varied and give the chance to try new crafts. Each box comes with all the necessary materials to complete the task, a... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I've purchased several Makeboxes now for myself, friends and family. These have been shipped all over the world. What can I say? They have brought so much Joy! During a time of such anguish and uncer... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I bought the rainbow kit and the embroidery purse/handbag it but unfortunately had several problems with both. There wasn't enough yarn especially for the longer pieces of the rope. The printed instru... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de loisirs créatifs
  2. Artisanat d'art
  3. Magasin de matériel artistique

Écrit par l'entreprise

Craft boxes, materials and inspiration to take you on a creative journey.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

268 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(268)

16 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Superb products and great delivery

Superb products and great delivery. I always open my parcels and smile

24 octobre 2024
Logo de MakeBox & Co

Réponse de MakeBox & Co

Dear Kate,

Thank you so much for your lovely review! We intend to send a "smile" in every one of your boxes!

We cant wait to see what you make next.

Kind wishes,

Kathryn, MakeBox Customer Support

Noté 3 sur 5 étoiles

So extremely disappointed!

So extremely disappointed!
I ordered a gift for my daughter for her new Apartment.

13 Days after the order the company informed me the item was no longer available

An atrocious service

28 novembre 2024
Avis spontané
Logo de MakeBox & Co

Réponse de MakeBox & Co

Dear Lynda,

We are so sorry you have had a bad experience, many of our boxes sell out very quickly, which is no excuse for letting you down on this occasion. We are truly sorry and hope you have a better experience in the future.

Kind wishes,

Kathryn, MakeBox Customer Support

Noté 5 sur 5 étoiles

Outstanding boxes and customer service!

I've been getting Makebox boxes since early 2020 (review written in late 2024) and I can honestly say they are brilliant. The projects are interesting, each month is different and the quality of the materials is outstanding. It's very easy to skip a month if you aren't interested in that month's craft, or if you are so interested in it that you happen to already own most of the materials anyway.

Moreover, their customer service has always been incredible. I've needed them a few times to substitute an upcoming box or to change my subscription and they have always responded on the same day and are always very nice and helpful. Thank you so much!

11 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love it

Absolutely love it! Really good quality and lovely designs. Arrived quickly and the instructions are easy to follow. Would buy again and recommend.

21 août 2024
Noté 1 sur 5 étoiles

look fully into their subscription…

look fully into their subscription before you sign up.
They take your money at the beginning of the month but that payment is for the following months box. So if they take the money on 1st may you will not get a box until after 9th June.
the company says you can change your subscription item BUT you have to do this BEFORE they take payment. THE WHOLE PROCESS HAS BEEN STRESSFUL and ridiculous.
I WOULD NOT RECOMMEND A SUBSCRIPTION.
In reply to their explanation.
I made changes to my order and this showed on my subscription page. At no time was I informed that this was wrong . I continued to believe that the swap I had made was ok (as it showed on my subscription page) until I was sent a different box.

12 septembre 2024
Avis spontané
Logo de MakeBox & Co

Réponse de MakeBox & Co

Hi Sandra,
We would be happy to clarify this for you. Your understanding of the dates is inaccurate. The details below should help.

Subscription terms:

Our subscription journey has not changed since we started. As all of our FAQs, email updates and terms of sale outline, the subscription renews on the 11th of each month. All edits have to be made before that, this is because an order is created when you pay for it on the 11th. Like all retail websites, the order is created and sent to the fulfilment centre once you pay. We do offer to try and help if a customer makes a mistake or wants to change their delivery if we are contacted.

Helpful links outlining all the subscription details available:

1. Subscription sign-up page outlining the FAQ's - https://makebox.co/pages/makebox-subscription
2. Subscription box selection page showing expected delivery for each box - https://makebox.co/pages/1st-box-monthly
3. Terms and conditions - https://makebox.co/pages/terms-conditions
4. We sent you a copy of your renewal email delivery log showing it was correctly delivered and read on the 8th of August. This would have outlined the box you were getting, the renewal date and when changes should have been made (in this case selecting the correct colour bag or swapping the box).

We remain available to help as needed and have emailed you as such.

Noté 5 sur 5 étoiles

A lovely company and great products

Really helpful customer service (I got my discount codes mixed up and they sorted that out for me very quickly). I absolutely love the products - the range and quality of everything I've ordered has been brilliant.

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant products

Brilliant products, detailed instructions, wonderful designs. Been a subscriber for close to a year.

10 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I purchased the make your own clock so…

I purchased the make your own clock so that I could theme the colours with my daughters bedroom.
The kit came beautifully packaged, sectioned into parts.
Clear instructions were inside the box- I had everything I needed.

20 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful kits

Beautiful kits that are going on clothes rather than pictures and exceptional nice people who sent me some extra thread that I required

30 mai 2024
Noté 5 sur 5 étoiles

Beautiful craft boxes and excellent customer service

I ordered these boxes as a gift and they arrived in beautiful packaging. The recipient was delighted! I also was impressed with the customer service as my original order was delayed due to Royal Mail and they sent me out a new order so I could receive it in time to gift it.

24 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

I love these guys

I love these guys
The craft boxes are great, and the team are always so lovely and helpful when I get confused with skipping and swapping on the subscription
Highly recommended

11 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Christmas apron

I made the Apron for my daughter and the pattern was beautiful. I have had SO many compliments

1 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Beautiful in every way

I have bought several boxes as gifts for people as well as for myself, and each and every one is beautifully made, has really clear instructions and is a joy to make. There is such a wide range of crafting available and you can buy one off boxes or subscribe. I can't recommend MakeBox & Co enough.

21 février 2024
Avis spontané
Logo de MakeBox & Co

Réponse de MakeBox & Co

Dear Rebecca, thank you so much for your kind review. We are thrilled you continue to enjoy crafting with us!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus