Malvern Garden Buildings Avis 

258
•
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

We bought a large heavy duty shed from Hassocks which great quality and so much more sturdy than our previous one. The manager, Simon was super helpful and knowledgeable and talked us through all the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From our first meeting with Martin at the Hassocks show site, our experience with Malvern has been brilliant. He was attentive and diligent, listening to all of our requirements and taking the time... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We bought a Malvern summerhouse, it's beautiful. We're so happy with it and, although it's getting cooler, we're still using it. There were slight initial teething problems with customer support but... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From our first meeting with James where we discussed our initial requirements, through your the team that installed our garden buildings, this was a great experience. They made everything very eas... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fourisseur de construction de jardin

Écrit par l'entreprise

From the traditional to the contemporary, Malvern Garden Buildings offer a premium range of garden buildings, each designed and handcrafted in Britain, using only the finest materials. We’re passionate about creating beautiful outdoor living spaces and with the option to customise our buildings, you can truly make your new outdoor space your own. From summerhouses and garden offices, to workshops, sheds and greenhouses, our outdoor buildings are the perfect solution, whether you want a place to retreat, work, entertain or simply get closer to nature.


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4,8

Excellent

TrustScore 5 sur 5

258 avis

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4,8

Tous les avis

(258)

92 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

From placing the order to the…

From placing the order to the installation, the customer service was excellent and the installation team were efficient and professional and the end result was exceptional. Couldn't be happier

27 mars 2026
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Réponse de Malvern Garden Buildings

Thanks for the great review Moira. We're glad you're so happy.

Noté 5 sur 5 étoiles

We are very happy with our new garden room

We are very happy with our new garden house. The quality of the house is very good and it fully meets our expectations.
We would also like to especially thank the installation team — the men who installed it did an excellent job.
They worked professionally, carefully, and efficiently.
Overall, we are very satisfied and would happily recommend this company.

11 mars 2026
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Réponse de Malvern Garden Buildings

What a lovely review, thank you. We hope that you have the best time in your new garden room.

Noté 1 sur 5 étoiles

Rot and decay guarantee not honoured

Bought my cabin in 2018. It’s been fantastic and I’ve enjoyed having that space. Very good process upon buying thanks to Jason, who I think is no longer with Malvern. However, I spotted rot and contacted Malvern in January 2026 about it, sending photos, as I believed it would be covered under their 10 year rot and decay guarantee. I didn’t hear back and had to chase again the following month. Around this time, I was also sent an invoice for another customer’s cabin along with their personal details. Eventually I got booked in for a fitter to come out to inspect the cabin, at a cost. Not given an expected time prior to arrival, he came at 7:30am! I think notification of this early arrival in the days before would have been courteous. 3 weeks later after hearing nothing, I called and was told that I’d have to pay for the cabin to be fixed due to it being neglected. I have looked after the cabin and not misused it, so don’t understand Malvern’s decision. I thought I was protected by their warranty, but now feel duped.

29 avril 2026
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Réponse de Malvern Garden Buildings

Dear James,

Thank you for taking the time to share your experience with us. I'm really pleased to hear that you’ve enjoyed your building since purchasing it in 2018 and that the initial buying process met your expectations.

That said, I'm very sorry to hear about the issues you’ve encountered more recently, and I appreciate you bringing them to our attention. Your experience regarding the delay in response and the communication around the inspection visit is not the level of service we aim to provide. I also take your comments about the incorrect invoice seriously, and sincerely apologise for that error.

In relation to the assessment of the rot and the outcome under the guarantee, I understand this must be disappointing.

I have asked The Malvern Collection (who manufactured and installed your building) to review and respond to you directly as soon as possible. I will also be raising your concerns with our management team.

Thank you again for your feedback.

Kind regards,
David

Noté 5 sur 5 étoiles

Hallow Apex (14 x 8)

Very good quality building which has drawn a lot of comments. The Company is very helpful and easy to deal with.

17 mars 2026
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Réponse de Malvern Garden Buildings

Thanks for the 5 star review! We're so happy you're pleased with your building.

Noté 5 sur 5 étoiles

My retirement gift

I am delighted with my small pastel green Hopton Redwood garden room, it is a real feature in the garden and a lovely space to relax in either alone or with company. The building has received such high praise from everyone, from the beautiful appearance of the room to the high quality of the construction. The service I encountered along my journey was outstanding; the people were so friendly, patient and polite. I am so happy with my retirement gift to myself and look forward to many years of enjoying the garden from my amazing sanctuary.

29 avril 2026
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Réponse de Malvern Garden Buildings

Thank you for the lovely review Sally. It sounds delightful! Enjoy every single moment in your garden room.

Noté 5 sur 5 étoiles

Great

From viewing at the showrooms (which no other company in this area has) to the installation, this was an extremely easy process. They are also the most affordable in our area. I recommend Malvern to anyone looking at garden rooms. We would use them again.

27 avril 2026
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Réponse de Malvern Garden Buildings

Great review thank you! It's our pleasure.

Noté 5 sur 5 étoiles

Amazing Garden room

Fabulous service from the sales at the Old Barn, Horsham with link to fantastic ground work guys, Thiery et al, to the great team who came down to put the building up. All in the time frame expected, made our changes without quibble or delay. Just fantastic all round.

23 mars 2026
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Réponse de Malvern Garden Buildings

Thank you for the great review Ann. Sounds great. Enjoy your new space.

Noté 5 sur 5 étoiles

Highly recommended

We ordered a heavy duty reverse apex black-painted shed with cedar shingle roof and white Georgian windows. We are thrilled with the way it looks and the build quality. Sara at the Abingdon showroom was extremely supportive throughout the order and installation process, going out of her way to ensure everything went seamlessly. The build team were very efficient and friendly with lots of attention to detail on the day (eg. checking and touching up paintwork, leaving site clean and tidy etc). Thanks also to Sigi at the showroom for helping with the pictures of electrical fittings and to the team at the factory for bringing our installation date forward when our landscapers had to change dates for building the shed foundation. All in all an excellent experience.

21 avril 2026
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Réponse de Malvern Garden Buildings

Sounds fabulous! Thank you for the great review. We'll make sure the team get the feedback.

Noté 5 sur 5 étoiles

Excellent product

Excellent product, excellent service. We now have two of their greenhouses.

16 mars 2026
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Réponse de Malvern Garden Buildings

Oooh lovely! Thanks for the 5 star review Antony.

Noté 5 sur 5 étoiles

Excellent service and a quality product

Our dacha was put up in no time, and now we can hide from anyone who might want to pester us. Nice and warm, even in cold weather.

23 mars 2026
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Réponse de Malvern Garden Buildings

Love this! Thanks Nigel for the 5 star review!

Noté 5 sur 5 étoiles

We are so pleased with our Kew Garden…

We are so pleased with our Kew Garden room. We bought it ex display but it looks brand new! I was really impressed by the customer service and flexibility on the delivery. The workers who assembled the garden room did a great job and refreshed all the inside paintwork, which I wasn’t expecting. Despite low temperatures outside, it’s felt really well insulated, even without use of heating. The garden room is such a beautiful addition to the garden - definitely the nicest style I’ve seen around.

12 mars 2026
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Réponse de Malvern Garden Buildings

Love this review thank you Olivia! We're so pleased you're happy with your ex-display Kew building and hope you enjoy your time spent in it.

Noté 5 sur 5 étoiles

From our first visit at old barn…

From our first visit at old barn nursery to installation the whole process has been really good. We had some minor problems afterwards and they have been nothing but helpful in getting it sorted.

29 novembre 2025
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Réponse de Malvern Garden Buildings

Thanks for the 5 star review Jo!

Noté 5 sur 5 étoiles

Thanks for your help Malvern

Thanks for your help Malvern, the whole process has been delightful…..very pleased with my workshop. The people , from the sales, the office, accounts, the fitters were a pleasure to work with, nice and efficient, and the shed, for what you get, seems great value for money compared with competition…..I would suggest upgrading the hardware though (handles, locks etc), but I can handle that.

5 mars 2026
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Réponse de Malvern Garden Buildings

Thank you for the great review and the feedback!

Noté 5 sur 5 étoiles

Had a fantastic experience with Malvern…

Had a fantastic experience with Malvern Garden Buildings. It started with brilliant customer service and sales through Sara Jarvis at their Buckingham display site. Sara was knowledgable professional and made the sales process really enjoyable. We initially bought a Victorian greenhouse but we were so impressed with the quality of the product Sara and the install team we placed an order for an ex display garden room. Both have transformed our garden. I would recommend them without hesitation

13 mars 2026
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Réponse de Malvern Garden Buildings

What a lovely review thank you Mike. We would love to see some photos of your buildings when they're settled into your garden. You can send them to communications@malverngb.co.uk. We'll make sure we pass the feedback onto the team too.

Noté 5 sur 5 étoiles

Excellent service from Malvern

Excellent service from Malvern @ Old Barn from initial visit to the Sales Centre through to completion of order.
James was extremely professional, knowledgeable, & provided detailed information on pre-installation requirements.
Summerhouse was delivered & beautiful installed with exceptional attention to detail by Darren & Cory aka ‘dad & son’.
We would have no hesitation in recommending this company.

10 mars 2026
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Réponse de Malvern Garden Buildings

What a lovely review thanks Jill. We'll make sure the team get the feedback. A summerhouse is a great choice - one of our faves!

Noté 5 sur 5 étoiles

Malvern Potting shed

I am delighted with my potting shed. Simon at Hassocks was very helpful and the assembly team were extremely efficient. The quality of the building is excellent and an attractive and practical addition to our garden

4 mars 2026
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Réponse de Malvern Garden Buildings

Thank you for the great 5 star review Howard. A pleasure!

Noté 5 sur 5 étoiles

Best customer experience

We have just purchased a garden room from Malvern Garden Buildings based in Buckingham. What a delightful experience. We enjoyed selecting the building and thinking about how we would furnish it based on the examples provided in Buckingham. We took our time over that and changed our minds a couple of times. The staff were so helpful and not at all pushy. Then the installation couldn't have gone more smoothly. The guys who installed it were really quiet and efficient but had some interesting tales to tell of their experiences in Scotland and at the Chelsea Flower Show. The building itself is a high quality product which we are extremely happy with.

25 février 2026
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Réponse de Malvern Garden Buildings

Sounds like the perfect experience Tim. Thank you for the lovely 5 star review. It means a lot to get feedback like this. Enjoy your Garden Room.

Noté 5 sur 5 étoiles

Outstanding supplier for our Summerhouse.

When considering a supplier for our new Summerhouse last Autumn, we looked at a number of options. We chose Malvern amongst other reasons for the local nature of the design and build.
Our project was not completely straightforward .We live in a conservation area and required planning approvals , all of which was seamlessly managed using experts provided via Malvern.
Throughout the process we have been very satisfied with progress, culminating in the successful installation of our Ashton Summer house in February.
Support from staff at all phases of the process has been excellent and led to a friction free purchase.
Overall, an excellent product from an excellent company.

25 février 2026
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Réponse de Malvern Garden Buildings

What a fabulous review! Thank you so much. It's been a pleasure. We hope you have many happy times in your Summerhouse.

Noté 5 sur 5 étoiles

The Victorian greenhouse was exactly…

The Victorian greenhouse was exactly what we wanted. We saw an ex display model at a significant discount which was the right size, so chose that. When it arrived there was some damage as a consequence of having previously been installed elsewhere, but this was identified by the installation team and promptly remedied with the final result good as new. The team who delivered and installed the greenhouse were excellent and the office staff friendly and helpful.
Overall a very good experience and we have no hesitation in recommending this company. It was good to have been able to purchase something that was actually made in England.

16 février 2026
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Réponse de Malvern Garden Buildings

What lovely feedback thank you Jacqueline - sound perfect. Enjoy the time using your greenhouse.

Noté 5 sur 5 étoiles

I had a conversation with Matthew it went from there

I had a conversation with Matthew. Told him exactly what I was looking for. He found me the perfect Summer house. In a colour that match my windows of my property and good information on how to prepare the base for it .
When delivery day came the men arrived 7am and made a great job of erecting said Summer house.

4 février 2026
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Réponse de Malvern Garden Buildings

Sounds amazing Patricia. We're so pleased you're happy with the service you received and your summerhouse.

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