Malvern Garden Buildings Avis 

The information was clear and when I had a query I was able to speak to a real live person on the phone who responded quickly.

The men who installed the garden room were extremely efficient and very pleasant.

Very pleased with our garden building. Edwyn in Nottingham was great - discussed all the options and we have got a new building that is just right. Also would commend the installers who were efficient and professional. Definitely would recommend. Thank you!

I have had several Malvern buildings in the past. My new greenhouse was the latest. The design and construction are first rate, as was the installation apart from a small error in the placement of the window catches.

Our summerhouse was put up in March but soon after we realised ,the work was shoddy ,one window had a giant gap , one door didn't close properly,more knots in the wood than a fisherman's net and outside knots seeping through the paint,with splits in the internal woodwork too. Malvern sent someone to fix some of the issues.....Even worse, now the window wouldn't close and the doors didn't close without us locking it . .....months later after a mishap with them arranging a date with the guy to come n fix it ...aah no one checked with us and we were on holiday when he turned up n couldn't get in !! So another date, fixed but tbh still issues.
Would I buy again NO NO NO.....looks nice from a distance but such alot of money for what is a glorified painted shed.
We're offered any discount NO the area manager who had been to see us couldn't even be asked to see how things were and they had no intention of a goodwill gesture of a discount.
Very disappointed in Malvern.
Ooh and we wrote to the Owner of Malvern and he could'nt be bothered to get in touch either !!

MALVERN read this and over the last year have been very good rectifying as much as they could, without David Hughes this wouldn't have happened, he's been marvelous.....We now have a summerhouse I actually love using !

I purchased a Malvern Summerhouse in May this year, requesting installation late summer to allow for some garden work to be completed. My summerhouse was installed at the beginning of August and I am 100% delighted with it. The two men who installed it were very friendly, polite and courteous. They worked incredibly well together, finishing the job in a timely manner. Everything was left neat and tidy. The summerhouse itself is perfect, exactly what I wanted and looks fantastic.

Having researched extensively we knew we wanted a Malvern summerhouse. Living in Orkney we also knew there would be some logistical challenges.
From sales to instillation the team worked with us, determined to make it happen.
On installation day the weather which had been perfect for weeks turned Orcadian, with high winds and horizontal rain. Darren and Cory worked in these challenging conditions with good humour, professionalism and maintaining their high standards, leaving both our garden and the new building spotless.
We are delighted with both our summerhouse and the process of working with all the team at Malvern.
We highly recommend them.

Some low quality parts used e.g. door-stay hooks. After sales service second rate. They market their garden buildings as premium products and charge accordingly. But very slow to respond to a request for a replacement for a broken part (which shouldn't have broken in the first place if it was a better quality part) - it took about 6 weeks to get a replacement part from them which I needed to chase them for several times.
They only get a C grade from me for their after-sales service.

Had a shed installed in July. From beginning to end everything went well with the two man installation team turning up on time and doing s very good job. They also made a small modification due to the height of my slab causing the door to catch on my drive surface. All done quickly and cheerfully and left a couple of pots of paint for any touching up etc
Building quality appears a lot better than my other shed from a national company

Serious defects, paintwork cracking and bubbling, with knots bleeding through and excessive shrinkage, door hinges out of alignment and broken parts, gaps in the facia allowing water ingress. There is no accountability, endless delays. ( 14 months ) we spent over £24k. If you’re considering spending thousands on a garden office building, I strongly urge you to shop around. Malvern has provided a truly terrible customer experience over a 14 month ordeal, that still remains unresolved.

From salesman David at Buckingham Garden Centre to installation of our 12x12 Hopton in July, we received an excellent, friendly and professional service. Installation was quick and carried out by experienced and friendly workmen who worked well together and kept the area tidy and cleared up when the job was finished. We are highly delighted with our Hopton Summerhouse and would have no hesitation in recommending Malvern Garden Buildings.

From start to finish, excellent service. Prompt delivery, excellent installation by friendly staff. The garden building looks great and we are already making good use of it!

A beautiful building with smooth installation and easy design process.

We have had a fantastic experience from beginning to end. The Sales team were knowledgeable, friendly and prompt to give us information. Once the order was placed there was continual feedback as they walked us through the process and bookings. The installation teams all arrived on time and were a joy to have on our property. The end product is high quality and we are exceptionally happy. Thanks to all !

We purchased a premium shed from Malvern. It's just been installed and it's brilliant. Really happy with our purchase, the sales team were informative (and not pushy!) and the installers were great. Spot on!

The shed took 11 weeks to arrive, not the 4-5 weeks I was advised when I ordered it (the time was shortened from 13 weeks after I complained). I am very happy with quality of the product and was delighted with the team that erected it.

We were contacted regularly to keep us updated of the process of the order . We were given a lot of information and contacts for laying the base needed for the summer house. Any queries were answered in a timely manner by a very polite and informative team.
Delivery and installment went without any problem and very professional.

Excellent company from sale to fitting. Stress free and good quality products. Many thanks to all involved.

From beginning to end the service from Malvern Collection was great. Friendly, personable and good value for money. There were a couple of small things that needed adjusting and replacing and they were happy to do so - Would highly recommend!

Such a great experience from start to finish. The salesman at Penrith was really friendly,told him what our budget was, he made sure got everything we wanted within that.Not at all pushy,really nice guy.Malvern people were great, we spoke several times to discuss our queries, really helpful & friendly, they talked us through each stage of what happens from receiving our order to it being built, lovely people.Finally the team that travelled from woucester with our building to build it were amazing. On arrival they were treated to some typical cumbrian weather. It was torrential rain, they carried on regardless in good style.Really nice friendly guys & proffesional. One guy treated us to his musical talents, bless him he really shouldn't have 😂.In summary it is our pleasure to recommend Malvern, rarely do you get such good customer service through out. Well done the whole team.

On buying our Summer House is was made very easy to know our options what was available regarding type etc. No pressure to buy but a very comprehensive and friendly individual.
The Summer House then arrived with fitters who were very experienced and professional and went up without any problems in quite a quick timescale.
We were also regularly contacted by the Company with updates to times and arrival.
The Summer House is everything we hoped for and we are extremely satisfied with the build etc. Thankyou Malvern for a good experience