Marriott Avis 

Very unhygienic and useless equipment in the GYM at Delta Hotels Marriott Slough.
Wish, someone at the Delta Hotels / Marriott will read this and take some action for long lasting decaying condition@

Marriott / Moxy Edinburgh Airport.
Room very cold and noisy all night.
Rattling aircon unit even although it was switched off.
No sleep for an early flight.
Told the person on check out and he wasn’t interested - “oh well”…
Got a feedback email and they were more interested on how I felt about their ‘fun decor’ instead of a good nights sleep.
Got a generic email reply from the crew leader to which I responded. No further feedback or response.
If this is Marriot customer service then a very poor and embarrassing attempt.
Also understaffed in the restaurant / bar.
Will not use again, there are better choices.

UPDATE - 29th December 2023
I get an email from the hotel manager today asking for my details and if she can help in any way via Trustpilot.

I will update further if applicable.

The hotel all of a sudden sent me a message in quite offensive tone to verify my identity, and informing me regrettably that they will cancel my reservation.
I have been a genius 2 member with Booking.com for years so my identity was verified early on. I have a great history of hotel bookings with them as well. I have booked this trip a month ago so why is it all of a sudden so important for the hotel to check my identity - also 6 weeks before my trip. the tone of the message was unfriendly and offensive. never been treated this badly - by a hotel on Booking.com. Perhaps hotels need verification and vetting and not the guests???
I will not stay at this place and will avoid it like pest, in the future.

Booked and paid seven months ahead for an Executive room at the Cardiff Marriott and asked for a room with a shower for my wife who uses a wheelchair. On arrival the room allocated was totally unsuitable and the replacement we were allocated was even worse with a bath rather than a shower! My wife had to wait until we arrived home to use a shower.
We wont be staying at the Marriott chain again. Suggest other wheelchair users contact their hotel in advance to clarify their needs.

Received a £60 fixed penalty notice for parking in the HOTEL'S OWN CAR PARK! Maybe I shouldn't have assumed that the hotel actually provides free parking for its residents. We were not warned about this whilst checking in or out.
The rest of our stay was distinctly average, poor room service breakfast (floppy toast with cling film, really?) and needless to say no tables available for dinner on the Friday or Saturday nights. Proper Fawlty Towers stuff.

JW Marriott Grosvenor House
Left a sweater in the red bar, spoke to someone who said it was handed in behind bar, went to collect from Lost property the next day, it was gone.

Booked a Room at the Delta Marriott Newcastle and paid in full 6 weeks before our stay. When we checked in we were asked if we would like to register a card to charge meals/drinks to the room, the receptionist then announced that the charge a £50 deposit per night, any unspent funds being refunded within 3 to 5 days, in my opinion this is outrageous, if they have a swipe of the card they will just charge to the card regardless. This is just another way of them having your money in their bank.
The room was clean and tidy although the tv did not work properly, it was impossible to access the TV guide and even the maintenance team could not resolve the issues.
The restaurant has a very limited menu, the food portions are very small and they have the cheek to add “12% service” to the bill before you’ve eaten, once again blatant profiteering!
Breakfast in the morning is via a buffet bar, the buffet was pretty much empty when we arrived at 10am and what was there was lukewarm and poor quality.
All in all underwhelming, we left feeling that we most certainly had not enjoyed value for money.

Stayed in Moxy Glasgow SEC, managed by Marriott Bonvoy for 8 nights in September.

Despite some reviews about this being a decent hotel, this was unfortunately one of the worst hotels that I have ever stayed in. Given that this was meant to be a hotel under Marriott Bonvoy, I was honestly surprised to encounter staff members who had absolutely no proper training in hospitality.

My check in on the first night went smoothly, the lady who checked us in was nice, we asked if we could have a room on a higher floor and was offered a nice double room on the 7th floor. However, we immediately realised that the TV was broken, and as the maintenance team had already finished for the day, we were switched to another room.

But, we didn't sleep on that first night, as we discovered over the course of the night, that the AC was faulty, and the window was locked by a key which we did not have access to (which was fine as we understand that there are security measures in place). We went down the next morning to ask the reception if they could send someone to fix the AC as it wasn't cooling down the room despite our attempts to set it at 18 degrees (we only wanted the room at a cool 20-21 degrees but was unable get the room to go under 24 degrees). Came back on the same night, and was disappointed to find the room at 26 degrees, and with a window that doesn't open, the room honestly got quite hot and stuffy. Upon asking reception again if this issue had been attended to, we were told that the maintenance team was told to 'fix a noisy AC'. This task was obviously marked as completed as the AC wasn't loud in the first place. They apologised for their mistake, but was told that the hotel was overbooked so it was 'too bad' that we had to stay in that room, and that as they were a 3 star hotel in Scotland, faulty ACs should be expected. A lady with curly blonde hair came up to check on the locked window and claimed that she would go and get the key for it, but just never came back. They also said that they had nothing to do with the maintenance team so it was not their problem that the AC wasn't fixed properly. Needless to say, our second night was just as uncomfortable.

We were moved into another room on the 3rd night with proper AC and a functioning window, but on the morning after, our keys did not give access to our room. Apparently whoever switched our rooms marked us as checking out on that day when we had another 4 nights booked and paid for.

On the 5th day upon returning to the hotel at 4pm. We discovered that the housekeeping staff had carelessly thrown our pajamas that we placed on the bed, onto the floor. There were streaks of hair and dust on it, long story short, not something that we would want to be putting on at night. We went down to ask the receptionist if there is something that can be done to get our clothes cleaned, she said she would find out but as she was not the manager, she would let us know in 2 hours if we could swing by again. We went back in two hours, and was told to speak to a girl with long orange/ginger hair. This girl, who was actually standing next to the lady that we spoke to earlier that night, was apparently the crew manager but chose not to step in earlier. She then rudely told us that the housekeeping staff also had nothing to do with them, so there was nothing that they could do about it. When we recounted all the unfortunate events that we've already been through 5 nights into our stay, they emphasized, that both the maintenance team and housekeeping team are not part of their team, so our experience had nothing to do with them. In addition, as we didn't record the visit by video(because everyone puts a camera in their room when they leave the hotel right!?), we were told by this ginger 'crew manager' that there was no point in speaking to the house keeping staff in the morning as we had no evidence that they threw our clothes onto the floor.

I guess what we should learn from this experience is - expect Marriott's 3 Star hotels to have faulty ACs, and to keep a camera recording at all hours in a hotel room? Oh, and expect to get no help from moody receptionists.

Royal Marriott Bristol

We booked a superior Royal King room which disappointingly only had a skylight. A very claustrophobic box

Filthy windows, no loo paper in the bathroom. The room was not cleaned or beds made during a 2 night stay. The only good part was the lovely lady who served breakfast. She looked after us just like we were family. Such a caring lady who made sure we had fresh tea and coffee and freshly made food.

Writing this review at 4am in the morning after being again woken up by Moxy Slough having deliveries of laundry. I'm a neighbor and my life has been hell because of this inconsiderate hotel. Please don't support a business so inconsiderate to the local community.

Swindon Delta marriot
Went to a wedding and just wanted to say the staff were brilliant, there was an issue with the room and a lovely lady called Sam was not only swift in sorting it out came and found me and offered to help move all the bags she went above and beyond what I expected she is a little Gem. I honestly couldn't fault the staff.
Thank you 😊

Leicester Marriot
I left my coat at the hotel during a stay earlier in the year.
I contacted on multiple occasions but with no response either from messages left for housekeeping or to emails. I then found a complaints email who finally got a response from them after 2 attempts. They said that they no longer had it as it had been over 3 months. However if they had actually got back to me when I asked it would have been there. I have now contacted twice more to ask for a refund or some kind of compensation for the fact that they got rid of my coat while I was trying to get it back. But have had no response.

Marriott Hotel Cardiff.
This hotel is in the very centre of Cardiff surrounded by Bus Lanes. Do NOT try to arrive there by car or you will get a 'Bus Lane' Fine of £70 (or £35 if you pay it like sheep without argument). The Hotel knows this and says you can drive in the bus lane. Unfortunately Cardiff Council do not agree. The hotel should send a warning to all guest arriving by car. Unfortunately you will be given a printed warning when you arrive at Reception when you are already 'done'. The Management know this and don't care. Avoid this place if you ar arriving by car.

I had a meeting at this hotel and was told that the parking eye machines were not in use .I was sent a bill for £60 afterwards which I refused to pay .I have just had to pay £180 because Parking Eye would not accept my argument - AVOID THIS PLACE .

//Delta Hotels Manchester airport //
The hotel bus service is an absolute joke! The bus was late for 12 mins (supposed to have arrived at 09:20; only it arrived at 09:32) and it just simply skipped the station and ignored us. Had us waited in the wind for more than 20mins. Is this how you treat your customers ??

Due to capacity constraints and rude management team, this is not an ideal place to host major events. My wife and I attended a friends event at the hotel on the 22nd of August 2023. On arrival we were refused entry because of capacity over-run, which was fairly understandable due to health and safety reasons. What irritated me was the posture and rude manner the management team took to engage us with the message. The management team somehow needs to improve on their public relation skills when engaging people in incidence like this. They were totally unprofessional in all aspect of the word and must be reprimanded for their actions on the night. A big brand like Marriott should definitely NOT employ characters like this to manage their hotels.

My stay at Marriott was outstanding. I had booked a standard room, but upon arrival, the front desk manager, Emily, surprised me with a complimentary upgrade to a suite! The suite was luxurious and offered breathtaking views of the city. Throughout my stay, the staff were attentive, and their attention to detail was impressive. Marriott Hotels truly exceeded my expectations!

More information should be provided to guests about what the delta hotel Milton Keynes is being used for. It is not fair and it is not right that paying guests are unwittingly mingling with people they most likely wouldn’t choose too. I had a very uneasy experience in the lift. There are security guards everywhere. Shame as the hotel, rooms, food etc are all really nice. And special mention to Nasir who is an absolute credit to the Marriot brand, what a lovely, polite, professional gentleman. Shame we won’t be back as the hotel was in the perfect location for business travel.