Marriott Avis 

the room was grubby they never came to service the room we asked every day no response. when we checked in the guy at reception said we had to pay £8 per noght to park the car I said we are guests why do we have to pay he said "IF YOU DONT LIKE IT YOU ARE FREE TO FIND SOMEWHERE ELSE TO PARK"
The place is a rip off should be 1star you are better off going with Air B&B you get a better service the places are clean unlike this hotel £796 for 3 nights the Salvation Army Hostels are a lot cheaper and with the same service. Do yourself a favour and take my advice give this place a miss

II recently had the unfortunate experience of encountering Ms. Kemi Akisanmi-Samuel, the Director of Guest Services, during my stay at Sheraton Hotel Ikeja. I must express my deep disappointment and frustration with the unprofessional behavior and lack of basic courtesy displayed by Ms. Kemi Akisanmi-Samuel.

From the moment our interaction began, it was clear that Ms. Kemi Akisanmi-Samuel lacked the manners and professionalism one would expect from a staff member in a leadership position. Her rude and arrogant demeanor overshadowed any attempt at providing satisfactory customer service. Instead of addressing my concerns with empathy and understanding, she chose to dismiss them and exhibited a complete disregard for guest satisfaction.

What was even more shocking was when Ms. Kemi Akisanmi-Samuel abruptly walked out on me while we were still in the middle of our conversation. This blatant disregard for common courtesy and respect is highly unacceptable and speaks volumes about her lack of professionalism and poor customer service skills.

What further disturbed me was the apparent fear and apprehension displayed by her own staff members. They referred to her as the "Fire Lady," which speaks volumes about the toxic work environment she has created. It is disheartening to witness such a negative and hostile atmosphere, which inevitably affects the quality of service provided to guests.

As someone who holds a Marriot Bonvoy Ambassador Elite status, I expected a warm and inclusive environment where staff members treat guests with respect and professionalism. Regrettably, Ms. Kemi Akisanmi-Samuel's actions contradicted these expectations, leaving a lasting negative impression of Sheraton Hotel Ikeja.

It is my sincere hope that the management of Sheraton Hotel Ikeja takes immediate action to address this issue. Conducting a thorough investigation into the conduct of Ms. Kemi Akisanmi-Samuel and implementing measures to improve the work environment are essential steps toward restoring the reputation and guest satisfaction at this establishment.

I write this review in the hope that it serves as a constructive feedback to the management of Sheraton Hotel Ikeja. It is my belief that every guest deserves a welcoming and respectful experience, free from the unprofessional behavior exhibited by Ms. Kemi Akisanmi-Samuel.

I strongly advise potential guests to be cautious when dealing with the Director of Guest Services, as my encounter with Ms. Kemi Akisanmi-Samuel was far from satisfactory. I sincerely hope that the management takes swift action to rectify this situation and ensures that future guests are provided with the high standards of service expected from a renowned establishment like Sheraton Hotel Ikeja.

am a professor in the hospitality industry and frequent traveler. Although I love to stay at a variety of types of properties and have no particular allegiance to a hotel group or chain, when I look for consistent, reliable, and top-tier accommodations and service, I often look to Marriott. However, on my most recent trip to the Bournemouth High-cliff Marriott Hotel, I will revisit my perception of the chain. Let me describe some of the things I encountered during my stay from July 11-15, 2023 for your consideration before booking:

1. I arrived at 10:30 pm after a full 21 hours of travel to find no food. No room service, no open restaurant (the website said the it was open until 1am), no convenience store of food. Nothing, Nada, Nope. There were no options close by either. The desk staff suggested a Dominoes Pizza by using the “food apps.” Eventually, I did have to CALL the pizza chain for dinner and had it delivered to my room. Top drawer.

2. I also arrived to find the “please excuse our mess” for renovations occurring at the hotel which was not advertised on the web, nor was I alerted to this prior to arrival as I might otherwise expect. Bad form.

3. The website also lists a business center. It is a computer in a closet. Nobody seems to know how to turn it on or work it either. No printer. They offer to print at the front desk in limited quantities, but an hour after my request, they were “still working at it….” I know most people travel with their laptops now and I would have brought mine too, but I had hoped to only be on the computer an hour to polish a business presentation, so it seems like a good idea to forgo my 16l laptop for the trip. I wish I had made different decisions.

4. Speaking of technology, the room’s internet required that I sign into my device anytime it had not been used for more than 15 min or so. It would also charge me 1.5 gbp for a speed that would do more than email and charge me each time I resigned in. Although these charges were later removed, it was a major inconvenience and hassle. The faster internet is also not stream-worthy, so don’t even try.

5. The front desk staff doesn’t seem to know the hotel, the amenities, the surrounding area, nor do they seem empowered or interested in learning. People could not direct me to tourism, restaurants, business services (given the limitations of the hotel) or even the nearest cup of coffee. I think management needs some training too (see #7)

6. My room had its own issues too.

A) The noise levels starting at 10pm far exceed what anyone might expect. The club underneath the hotel gets going with bass booms about 10 and just grows in popularity through about 2am. The party really gets going around 11:30 with festive frat boys drunk cursing, sexist catcalls, and despite the slurring, can easily be discerned by sheer volume and proximity. If the site allows, I have posted recordings from my bed and the window. When I reported it at midnight, they said they would “shut it down”, which was not my goal, but it was still going two hours later and I borrowed some noise cancelling headphones from a friend on the 4th floor to get some sleep. They never once offered to move my room (which was my goal).

B)The “internet” tv basically means YouTube and Bluetooth, so you are stuck with mostly BBC channels in the room and the ability to connect your device for MUSIC only…you cannot broadcast or screen share. No apps, no movie channels or what you might hope for in a hotel at this price point. Again, not a big deal if they did not characterize it otherwise.

C) Drafty, which is too be expected, but not in JULY and with just a 2 degree variability for guests to control themselves in room. Bring pants and a sweater AND shorts and a tank top no matter what season.

7. At this juncture you might be asking why I had not contacted a manager. However, on the second night and after the continued noise issues, I did speak with manager Theresa who was a lovely woman who said she was grateful for me bring these to her attention and that she would look at the bill. Later I found out she took off a whopping 46 gpa on over a 1200 stay. Really? That is your effort to compensate me for this 2 star hotel stay? I promised her I would write this review. I am also sure she told the whole staff, based on the “attitude” I perceived from everyone on my last day.

So, that is the review I promised her and my husband who had to put up with my venting. My mom always said that I should say something positive, so the housekeeping staff were amazing, the views of the beach and ocean impeccable and the carpet was well designed and matched the drapes.

So disappointed.
Corey

quan spa alanlari ve temizligi bizi cok memnun. Etti ve buse hanim guler yuzlu olmadi bizimle cok ilgilendi masajlarindan cok memnun kalsin tekrar gorusmek uzere

Can’t fault most of the hotel as it is lovely, however they have one major flaw. The cleaners are thieves. I left 2 5zl coins on my bedside table, which granted is only about £2.50 but that is not the point. Left for lunch on one day and came back to the money missing. Arguably my own fault for not using the safe however I should be able to trust people who have master keys into the rooms. Shameful.

Big shout out to colleagues at Marriot Twickenham stadium hotel. I’ve stayed a few times , usually rugby related . I emailed a colleague there today and asked if he could sort my rooms out for an upcoming game. No bother and constant communication. Saved me a lot of hassle and I know that everything is in place. Thank you Borja . Great customer service.

Rome Marriott Park Hotel, Italy
Our family of 4, stayed at this hotel from April 13th - April 18th, for leasure. Staff at the dining area were kind and helpful. Food quality was okay.
Check in / out at the hotel was a fine display of the famous Italian bureaucracy, and took ages.
Rooms were not very clean - in one of our rooms we even found a pair of dirty socks, some trash and a box of tea under the bed? Tray with rotten food (not ours) left in the hallway for days. Sheet was removet and not replaced. We had to ask more times over for things (toiletpaper, the sheet they removed from 1 of the beds for no obvios reason?, water, shampoo etc.). Things that should have been available. Pool and spa - not working etc. We are not entirely sure how this hotel gained the 4 stars on their web-site?
Kind Regards
Mrs. Mette Boelsgaard and Mr. Henrik Madsen

What happened to the brand we all loved for the last few decades? I'm staying in the Marriott courtyard Coral gables Florida and the chemical smells is that of cheap hotel in Mexico covering up smells that you have to wonder about as it infects my lungs and gave me a migraine. Will not come back to this property. Yes I contacted management I called customer service 800 number I did all the things, nobody cares anymore Marriott

Cancellation policy scam. I booked a stay at the Moxy Lille City with a 24-hour free cancellation policy. Sadly, due to a medical emergency I had to cancel at the last minute, but could NOT cancel online since their website didn't work on multiple browsers or a smartphone. Calling their reservation desk at the hotel 3 times to wait 15-20 minutes each and never get answered. Clearly a scam. I shall NEVER try booking with Marriot online ever again. And this is a brand that I thought I could trust.

Stayed at Marriott Windsor three coach parties booked in only one person on reception television not working all the time we were there a woman and I assume her daughter came down to breakfast in pyjamas and nothing was said poor standards

The Langley - A Luxury Collection Hotel
Very disappointing stay !!!

I recounted my horrible experience to the GM. After nearly a month and further pushing, he still insisted on passing me a sum that didn't reflect the room quality or staff service!

As I didn't agree with the compensation amount, I asked the GM to take back the money, yet he didnt respond.
I have no choice but to express my annoyance here.

The letter of complaint is posted here . If necessary, I would post my emails with the GM for your fair judgement.

-------------------------------------------------------------
Dear Mr GM,



I am writing to complain about my unpleasant stay in your hotel. This was the second stay at your hotel but the service this time was unprecedentedly unprofessional and insincere.



1. Front Desk



The staff challenged that we were a family of four instead of two, causing her suspicion of unregistered guests and taking advantage - both when checking-in and clarifying invoice details upon checkout.

I felt totally unwelcome, as I explained repeatedly in vain that we had given reservation staff my full family name list, yet that blonde-hair lady at the front desk didn't check with reservation team. That was solely her negligence. Yet she still blamed us for "staying without registration and taking advantage". Her attitude was utterly unfriendly and annoying.



2. Room



I booked a one-bedroom suite several months ago and was assigned a rooftop one-bedroom suite with weird design and inclined ceiling. The living room was just a corridor, with a ceiling so low that I kept bumping my head!

Room change request was instantly refused by that same front desk lady for "full booking", so disappointing that we could only get a sub-standard room as last minute offer even with advanced booking!

We were finally changed to another suite (Churchill Suite) after making our complaint again. The new room was normal in size and layout, yet still not ideal:

i. The coffee table and bedside table wobbled.

ii. The sofa was moved slightly away from its original position in order to hide the iron burnt mark on the carpet.

iii. Dirty spots were clearly visible on the carpet.

iv. One of the toilet flushing buttons was not working and there were stains on the toilet floor.

v. Room furnishing was way poorer than other rooms in your website (with nice and sophisticated chair rail moulding as well as ceiling cornice). Our room just looked substandard or subpar.





3. Bellman



i. Our first impression was that he was unfriendly. Five minutes after our complaint of the first room, he came poker-faced without notice and urged us to change to another room in an insulting manner, more of an order than service!

ii. We found that the coffee machine didn’t work on the 2nd night, so we made a request for a replacement on the app through live chat button. Yet, we got no response so we went to the front desk, where we met the poker-faced bellman again. All we got was a look of disgust, utterly no hospitality!



4. Housekeeping



The new coffee machine was later delivered to our room, and placed next to the broken-down one. We put the old coffee machine outside our room and asked the evening turndown service staff to take it away. She agreed to do it after she served all the rooms. Yet she never came back and the machine remained there until very late that night.

5. Spa



i. On the first night, I wanted to take a look at the pool/ jacuzzi with my kid, but the staff said rudely only guests in hotel bathrobes were allowed.

ii. We went at 7pm a day later in bathrobes, but were refused entry again as the receptionist said (in a good manner though) the kid session had ended. That was so upsetting! Why were we not told of such rules upon check in? They clearly knew we had kids!

iii. We saw other guests entering the spa/ pool area without bathrobes every day.

6. Breakfast



i. As a platinum member, two breakfast were included in our booking. But we were not told by front desk that only continental breakfasts were complimentary. We had to pay £5 extra each for ordering English breakfasts, plus service charge £6.75. That was totally overpriced considering the unexpectedly average quality of the food, very unworthy indeed.

ii. The staff service was bad too. Of the five days we were there, usually there were maximum four tables with guests. Though there were three waiters, no one proactively refilled water/ coffee for us unless upon request.

iii. Waiters and waitress seemed not properly aware of “professional” manner. They collected our plates before we finished eating. Besides, they hardly smiled and served meals not from the side but from the opposite end of the table, and we had to lean backward to make way for serving our meals.

Fantastic service - never experienced anything else. Alvaro Menendez has been fantastic. Thank you Marriott

Marriott Royal hotel Bristol
Ok but service very poor. Over an hour plus several calls to guest services before they turned up with some batteries for the TV remote. No shampoo- reception informed but they haven’t bothered to replenish. Unable to charge drinks to room as ‘it isn’t working’. Asked about nearby places for breakfast - ‘try weherspoons or there’s a cafe up the road but don’t know what it’s called’. For a four star hotel the service is far below adequate. The room is comfortable but frankly that’s what I’d expect from a travelodge.

Stayed at the JW Marriott Guanacaste as part of an escorted tour of Costa Rica. Although the rooms were lovely they were very outdated. Some of us had ordered our breakfast to take on an excursion with us but had trays brought to the room, and mine was even incorrect. Ran out of the local beer in the bar most people were watching the England-USA match in, which could have been easily solved by fetching some from another bar but no-one bothered. I was also charged 26USD for a tiny can of beer out of the fridge in my room. My queries were ignored when I came to pay, and I was promised a refund afterwards which has never arrived.

Stayed overnight at Marriott in haydock and staff were amazing despite being extremely busy with coach party and party nights. Very helpful when we had tap emergency at 7 am and food excellent.
Nothing was a bother.
Well done guys

Ive stayed at Los suenos Marriott in Costa Rica. Somebody of their staff came to my room and tried to sexual harass me. Hotel didn't do anything about it, not then and not afterwards. They just ignored it, even though I had a voice memo with proof.

York Marriott-I would like to start my review with a ‘positive’, the location of this hotel was great, walking distance from the city with clean and tidy rooms.
We were greeted by a team of reception staff, all very friendly, however one of the team members suffered with intense body odour, I understand there may be health conditions linked to this, however the smell was so repulsive you had to hold your nose while passing the reception area; we were greeted with the same intense smell the following morning.
We had not included breakfast with our room booking, however, on our first morning at the hotel, we decided to dine there for breakfast, staff were completely perplexed on how to charge us for the meals…we offered to pay there and then, this was declined and we were informed that this charge would be added to the room bill (at this point the staff took our room number), we sat and enjoyed a reasonable breakfast. On the way back to our room 2 staff members approached us to pay the bill, this resulted in a really embarrassing experience for myself and my husband (as the bill was paid within a corridor of the hotel) and we felt as though we were a pair of criminals…
It is fair to say, we did not eat at the hotel again, there are some fabulous restaurants in York and the city is absolutely beautiful, we would visit again but can confirm that we would not stay at this hotel again…so disappointing.

Stayed at Moxy Glasgow SEC
Everything was very positive until checkout...

The discount for parking wasn't applied by the receptionist, even though she confirmed it had been. As a result we were overcharged, so instead of £8, we had to pay £22 (we had to apply via paper form to the carpark directly to get the difference refunded).

My feedback to Moxy would be that if you are claiming to offer a discount to £8 when validating the car park ticket that you either correctly advertise it to customers as a 'possible' reduction to £8, and advise it's only possible if your validation of their ticket actually works. Or your staff advise customers when validating their tickets that if they find that the machine still shows £22 for any reason that they should press the help button. Clearly your team are very aware that this can happen and failing to advise customers is just very poor customer service.

£10 charge which is applied at checkin was never refunded on checkout and the 'possible' 3-5 working days became...13 WORKING days later, and 4 emails chasing up to the 'Crew Leader' (Laura), and one phone call all direct to the hotel. Not a single response to the emails from Moxy SEC - shameful customer service.

Emailed Marriot directly twice and received a response after a couple of days, and finally the refund of the £10 was made.

It's only £10, but 13 working days and a load of effort and time required on my part to get a refund that should have happened automatically is not the experience I was expecting, and might not be what other customers are expecting either, so worth bearing in mind if you plan to stay.

Great stay at the Fallsview in Niagara spoilt by being overcharged with optional charges. They just fob you off hoping you'll go away if you ask for them to be removed. Also, 39 canadian dollars to park your car in an offsite, unmanned car park. Scandalous charge.

We stayed at Jaipur and Agra Marriott
Had the most amazing stay staff were so helpful and polite we were a big group who were traveling each one of us were amazed by the service we were provided.
Definitely will visit again