Marshalls Plc Avis 

Goods were delivered week later than agreed.
upon arrival goods were damaged,
still trying to arrange collection & refund .

Arrived on the date given and a quality product

Great product quick service

requested natural sample 900*600*50mm and then I ordered slab accordingly. But the slab I got are totally different colour which I ordered and slab have different colour marks in it. Like black shades, white shades which makes tiles dirty. They are not clean and look like cheap kind of product. I am not happy with the product.3 emails send them had a very bad experience . I orderd slab sample and if you send me payment sample then it was not my fault. I orderd what I asked for but after 3 emails you still putting blame on me.

Great service from order through to delivery. Fantastic delivery driver kept informed of timings and professional.

Delivered as expected and kept informed of when it would be within an hour. Very satisfied

Horrible experience!
I would not use them again.
Please feel free to use them, if you enjoy chasing the supplier for a delivery time, or being diverted to phone lines that are not active, or receiving no notification about the time of delivery on the day, or waiting the whole day for the delivery to take place.
I learnt they outsourced their delivery - their management needs to know they will lose business if they dont have a handle on their delivery process.

Late delivery, told by customer support that the delivery would be the next day three days on the trot, then told it would be three days later for definite but yet again delivery didn’t turn, it came two days later over a week later then original delivery date, due to this my company lost £1800 in labour cost,
Not at all happy with the way Marshall’s handled the whole situation

Small. delivery, the driver arrived on time and was very helpful and pleasant. He placed the goods in my garage as I asked, which was extremely helpful.
The only negative is that the pallet was not taken away, so now I have to dispose of it. Seems very wasteful.

Good delivery driver phoned to say on way with time nothing to much trouble to place packs where required

Beautiful stone, easy ordering process.

Easy to order with selected delivery date. Delivery was on time and efficient. Bricks all appear in perfect condition and well packed.

Helpful staff regarding advice via telephone, good delivery service, all round pleasant experience

The whole process from order to delivery was excellent. Although delivery was delayed we were told and the situation explained. Well done

No customer service would give 0 stars

Purchased Wall blocks from Marshalls through Wickes on 24th May. Got an email from Marshalls the same day confirming the sales order X2433588 Order Placers Ref 120/249397 and delivery date of 30th May between 0800-0430pm.

On 30th May we called them at least 10 times to get an ETA. Was promised call backs with an ETA from the delivery partner but no delivery, no call backs.

Wasted whole day waiting for the delivery.

Next day on 31/05/2024 received an email from pallexgroup.com stating that the order will be delivered by Pall-Ex UK delivery partner Trans UK Logistics Ltd between 13:09-15:09 by their driver xxx.

Again, no delivery, no communication. Called Marshalls after the delivery time expired. No help, no empathy, no resolution. Washed-off their hands.

Called them the next day 1/6/2024 umpteen number of times and wanted to speak to their manager without any avail.

Finally delivered on 03/06/2024.

We had to pay the contractors for the two days for doing nothing and went through immeasurable stress.

Decide yourself if you want to deal with such an apathetic, unresponsive, unhelpful and unreliable supplier. Mind it, they charge around £100 pounds for delivery without any accountability.

The account team flagged us for fraud. For the second time. Creating all sorts of difficulty and inconvenience. We have two stage security with the bank, and the delivery address is the same as the card address.

the best . well done

Well , I preordered a half pack of porcelain slabs that match my existing patio of the same. It took a while for this to be organised as only whole packs were available. I paid for the half pack and a date that suited me. This date became unacceptable due to driver and lift operator availability. It eventually got delivered 3 days later, but prior to this new estimated date I phoned to make sure. So for me, it wasn’t a problem. A tub of jointing compound was missing. This was rectified by another phone call and it was sent out 2 days later. Overall I’m not complaining as the product was a good price. Customer service was great.