McSport Avis 671

Nobody ever answers the phone!

Spoke with Yatin Sharma on the phone on the 18th May to order some footballs, dodgeballs and tennis balls. Yatin handled my order with competency, courtesy, and efficiency. Excellent customer service.

Great service agent, very professionnel, sorted the problem I had created, efficient, courteous.

I was trying to place an order online but needed to call the sales department for some help. Yatan was very helpful and offered to help me over the phone with an order vs. completing the order online.

I needed to receive an order before Friday (today is Monday) and he marked the order 'Priority'. I guess I'll have to wait to see if I'll receive the order before Friday but Yatan was very efficient and I trusted his assurance.

Spoke over the phone with a worker called Yatin, was very kind and extremely helpful. Great customer service

I have shopped at this company many times and will continue to do so. Click and collect items are usually ready within 24hours. The staff are very helpful and friendly. Prices are good in comparison.

Yatin could not be more helpful.
He expediated the order in record time.
His help was very much appreciated.

Great after service and very speedy with correcting the issue which was a new belt for my hit fitness G8 pro spin bike, really satisfied with the service from Mcsport.

Zero customer service. Long waits for delivery even tho paid for.

Wouldn't wouldn't deal with this company again. I put in a big order and wanted to return something that I paid €50 for shipping, they wouldn't help me with a return even though I asked them many times because I dont know how. They didn't seem to care at all. Would never buy from here again and habe warned my friends about this company who dont Carr about their customers

I ordered item that was not right size.Emails are replied to but it takes sometimes over a week to get response.Dumbells have to large grip forcmy hands ufortuntally. I was told to pay for shipment myself. They are 2x8kg weights.That is fortune to ship it back. Be carefull with heavier orders. I am stuck with items I will not use... Shame it is not organised better.

I was placing an order for a primary school. Yatin provided expert advice on the best value, most durable equipment to meet my needs.

a total professional and very pleasant person to deal with highly recommended

Good prices, fast delivery, excellent communication

Reece was exceptional helpful as we had to make a return and he was fast and efficient. Thanks. Jeane Nourse

Very good product. I bought the full size table tennis table top. Slightly disappointed it took over a week to deliver even though it was in stock and I paid 80 euros. Okay, it came from Dublin to Cork and is an awkward item, but still in this day and age one expects better.

Bought nordic track treadmill end of january 2025 for €1000. The speed controls started playing up within the years warranty. My error i didnt report it quick enough at first but it progressively got worse to now not working at all. Eventaually got through to speak to someone but fact machine is now several weeks out of warranty they dont want to know about it. Avoid this company

great communications from Yatin and great prices too,
shipping was fast and great quality stuff

⭐⭐⭐⭐⭐

Very happy with the experience so far.

We recently ordered a 7ft multi game table along with a couple of pool cues 🎱 and the service has been excellent from the start. The team were friendly, helpful and took the time to double check availability when I mentioned I would be renting a van just to collect everything. That extra care really stood out.

It’s reassuring to deal with a company that makes sure the information is accurate before confirming anything. Communication has been clear and professional, and the whole process feels well organised.

We have a very excited kid at home already planning where everything is going to go 😄 so we really appreciate the effort and attention to detail.

Looking forward to collecting it all. Great service.

I purchased a treadmill from McSport in December which was faulty on delivery. The fault was reported immediately and I requested a refund.

What followed were delays in responding, long periods of silence, and several emails that went unanswered. A collection was eventually arranged but failed to take place, and after that failed collection I sent a further email seeking clarification but received no response. The matter remained unresolved for several weeks.

I ultimately escalated the issue through the Small Claims Court. A Notice to Pay was issued as part of that process, and the refund was only processed after formal legal escalation.

While the issue was eventually resolved and the item collected, it should not have required legal proceedings to obtain a refund for a faulty product. The amount of time and effort involved was entirely unnecessary.