What can I say. After years of battling with an overgrown area on a new build development and I was put in touch with a manager, Kyle Chaplin. This man is worth his weight in gold! After raising t... Voir plus
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Lisez les avis des autres
Speedy response from Kyle Chaplin acknowledging my concerns and taking action for these to be addressed. Contractors were appointed and fence repaired. Issues with life ring ( kids vandalism) will... Voir plus
L'entreprise a répondu
There needs to be a system for people living abroad to get email notifications of any bills. The mail (paper) system is antiquated. I had to pay over 2,000 pounds for past debt as I did not receive m... Voir plus
L'entreprise a répondu
Sean, who I have been in contact with throughout my contact with Meadfleet has been professional, quick to reply and polite. I am very pleased as these days not all after sales departments are that go... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Coordonnées de contact
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Royaume-Uni
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
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Charged a £510 notice fee for doing…
Charged a £510 notice fee for doing little more than agreeing to the sale when we bought our flat. Absolutely no justification for such a cost. Theft.
In reply to what has been written by Meadfleet - this is in no way a justification for the extortionate charge that has been levied and is also incorrect. The security deposit is a further £100 ON TOP of the £510.
The solicitor which we have appointed to investigate E&J Estates will also be looking into the Meadfleet fee as we believe it is not fair and reasonable - which is a legal requirement.
Further reply - my completion statement states £510 Meadfleet sale fee (extortionate for the work involved), £100 security deposit to Meadfleet and a further £100 to reimburse seller security deposit. My understanding is that of the £710 paid in total only £100 will be reimbursed when the property is sold.
As for my solicitor being aware of the charges - yes, of course they were, as was I. That does not change the fact that by this point any purchaser has already invested time and money into the purchase and has little choice but to either continue and pay the charge or to walk away and lose any upfront fees paid (for searches etc). Meadfleet know this and take advantage. All you do is maintain a small field for an unreasonable amount of money each year!
Further reply - please have the person leaving this feedback call me. Meadfleet has withdrawn all contact numbers and appears to not wish to speak to the people paying their fees. I wish to know if what I have been charged is correct. I have not mentioned a notice fee at all so I am unsure as to why this fee was referenced previously.
1 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Ross
When you purchased your property, you would have been supplied with a plan of the areas that we maintain, which are quite substantial. We have explained what was entailed in the purchase and the sums that we charge.
Unfortunately, there doesn't appear to be anything further that we can assist you with, but if you would like to speak to any of our Teams, do not hesitate to get in touch.
Take Care
The Meadfleet Team
Hi Ross
Thank you for your further comments, and i am sorry you feel our fees were excessive.
Meadfleet do not charge any notice fees at all, so I am sorry that you felt that this was the fee you were being charged for. The fee in question is in relation to the producing, and execution of the Deed of Covenant for the property, liaising with both buyers and sellers conveyancers over queries raised and dealing with Land Registry requirements including any requisitions.
Meadfleet’s Legal Team work very hard to ensure that all sales and transfers are as seamless for our buyers and sellers. This, as we have said involves lots of correspondence with both sets of solicitors regarding the sale/purchase of a property, with contracts and certificates produced for the purchase, which we did for yourself and which you have signed, along with the Land Registry consent document. In this case, there were actually multiple forms for the Land Registry that had to go through our Directors for review and signature as part of the fee.
Your solicitors would have been fully aware of the fees at the time of notification of your purchase and long before you had exchanged or completed on your property, and we would have happily answered any queries or concerns over fees if they had been raised. Having checked the correspondence with your solicitor, we can also confirm that the figure you have quoted is not correct as administration fee, as part of this was a Security Deposit that is refundable to you when the property is sold. I am sorry if your legal team did not pass on the split of these costs to you.
We do not believe the fees could be represented as excessive given the time spent on your case file, however should you have any further queries you remain welcome to contact our legal team directly.
Take Care
The Meadfleet Team
Hi Ross
Just to update you, I have spoken to our Legal Team who have confirmed that they produced a new Deed of Covenant in duplicate for you whilst liaising with both sets of solicitors, dealt with the Land Registry and solicitors regarding the filing of an RX1 and an RX4, as well as all the associated communications, and finally the production of the Consent for the Land Registry.
Please feel free to speak to your solicitor who will confirm to you that you were issued with a Deed of Covenant in duplicate for signature. Part of that fee also included the Security Deposit that is held on your account, and which is then refunded to you when you sell the property onwards.
Thank you for your review and we are sorry to hear of your dissatisfaction with our Legal process.
I am sure you can appreciate that there is a lot of work that goes into the legal process of buying or selling a property and our Legal Team work very hard with both parties solicitors, producing new documentation for buyers and the Land Registry, with a lot of communication in between. We can assure you that it is not agreeing to the sale, they work very hard to ensure a smooth transition for all parties involved.
Take Care
The Meadfleet Team
Great customer service
I emailed Meadfleet with a query on my sister-in-law's account. Mandy Franklin from Customer Accounts responded promptly with a helpful reply. Mandy's response was very friendly whilst being professional. It's lovely to get a really nice email when dealing with accounts.
6 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Jan
Thank you so much for taking the time to leave us a review, it is so great to have your support.
We will pass on your lovely comments to Mandy, who will really appreciate your feedback.
Take Care
The Meadfleet Team
We live on The Ashes, Litherland, Merseyside L21.
We live on The Ashes, Litherland. The entrance to the estate is extremely neglected and needs some attention. The only area that Meadfleet attend to is a small grassed area at the back of the estate (we can’t even see this land!) almost 150 yards away and we have no benefit of this area. However we are charged £73.65 for the privilege of this. I suggest that what you are charged should be assessed on how far your property is from this area.
Inv Maintenance cost £17.28 I will check that we get flowers grown on this area over the next months. I suspect NOT! Overhead cost £46.76 what is this for????? Management fee. We feel and many of our neighbours that we are all being totally ripped off! I look forward to receiving a response.
6 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Diane
We are sorry that you are unhappy with the areas that do not fall under the management of Meadfleet.
Unfortunately, we do not choose the areas that are handed over to us from the developer, as it would always be our preference to manage the development as a whole. However, we do manage a large stretch of land on the development that all residents have access to. As the development as a whole is party to the scheme, all properties are therefore charged. However, we also do not like that the areas that we do not maintain are not in a good condition.
Whilst we do understand your frustration, this is not something that we can change.
Please be assured that any bulbs or seeds that we have noted on your summary sheets as planted, would have been done so.
With regards to the overhead, this is a contribution per resident towards Meadfleet’s administrative functions, including the associated costs involved in managing your development and is something that is costed into all goods and services. For transparency, Meadfleet have committed to displaying our overheads separately in our invoice breakdowns.
If you would like to discuss any concerns that you may have, please do not hesitate to contact our Customer Care Team, who can arrange for your Regional Manager to contact you to discuss the areas that we maintain and what works that we are and will be carrying out to the managed areas. They can be contacted on Customercare@meadfleet.co.uk
Take Care
The Meadfleet Team
Overpriced grass cutting service who do…
Overpriced grass cutting service who do nothing to support the problems of residents. I have asked several times for weeds to be sorted along with a notice to stop kids using the bridge area as a skateboarding park but nothing is ever done. Useless!
29 janvier 2026
Réponse de Meadfleet Ltd
Hi Lyn
Thank you for your review, although we are sorry to hear of your disappointment with the service that you have received.
We have looked into this matter for your with the Regional Manager for your development, and we will confirm the following for you.
He has stated that he wanted a resolution for you on the matter of the weeds and therefore he had personally turned the soil, raked it and over seeded the area in question. Due to the weather, the contractors are having to manually manage the weeds as it is not suitable for a treatment plan at this time.
He is in the process of sourcing strips for the decking , which will act as a deterrent for the skateboarders. We have also asked residents to report any anti-social behaviour to the police to ensure that a formal record is kept.
Your Regional Manager has also confirmed that the development is being well maintained and in a very good condition, with lots of enhancement works being undertaken, including the reduction of the hedges along the river and wildflower to be sown within the tree pits alongside this area also.
We do hope that you can see his commitment to the development, but we are always happy to discuss any concerns that you may have, so please do not hesitate to contact our Customer Care Team, who will be happy to assist you.
Take Care
The Meadfleet Team
Mandy 🌟🌟🌟🌟🌟
Mandy is always very helpful when I get in touch regarding my maintenance invoice. The response I receive is always very clear in regard to standing order amounts and my account balance. Very reassuring to know my account is in safe hands and the information I receive is trustworthy!
5 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Lia
Thank you so much for such a great review for Mandy in our Accounts Team.
We will make sure that your comments are passed onto her, she will really appreciate you taking the time to leave her such lovely feedback.
Take Care
The Meadfleet Team
They are awful
They are awful, barely do any maintenance or upkeep of our communal area, but theyre happy to increase their fees for very little work. Absolutely disgraceful. Paying council tax and management fees should be illegal, should be one or the other.
5 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Lee
Thank you so much for leaving us a review today. We are disappointed that it was a 1 star though.
As you are aware your development is very large, with areas that are maintained by Meadfleet and areas that are maintained by the council.
We are confident that our contractor is doing a really good job on the Meadfleet areas, but we are fully aware that those areas that do not fall under our remit to maintain, are really letting the development down, so you have our full support on that.
We totally understand your feelings about paying council tax, when the areas maintained by the council are falling behind the standards that we consistently maintain on the development.
If you would like us to put you in touch with your Regional Manager, he will be more than happy to talk you through the Meadfleet areas and how we maintain them. Please do not hesitate to contact our Customer Care Team who will be happy to pass on your details to your Regional Manager.
Take Care
The Meadfleet Team
Mandy was really helpful just as the…
Mandy was really helpful just as the last time she helped me and no question is too big to ask.
3 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Christopher
Thank you for leaving a review for Mandy, it really is appreciated.
She will really appreciate that you took time out to leave her a review and we will ensure that your feedback is passed on.
Take Care
The Meadfleet Team
What are we paying for?
We never see any “maintaining” the grounds especially for the amount we pay!
3 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Kim
Thank you for leaving a review for us.
In view of your comments we have looked at the Development Report that is produced by your Regional Manager at his inspection and we can see that the development looks really well maintained, with all the roads swept, gullies clear and no litter and we are really happy with the photos.
We are therefore quite surprised at your comments as we think the contractor and the Regional Manager are doing a really good job!
I cant see that we have received any complaints from you previously as there are no notes on your account, so we do hope if you do have any concerns, you will reach out to our Customer Care Team, who will be more than happy to look into anything that you think we can improve on. If you could provide your contact email address, we will be more than happy to share the photos with you.
Take Care
The Meadfleet Team
I have dealt with Francina for…
I have dealt with Francina for post-completion matters on several properties, and I have had an amazing experience each time! She handled all matters professionally, punctually and with care. Meadfleet has become a management company that is truly pleasant to deal with, and I greatly value Francina and Meadfleet's prompt assistance with all matters! Hoping to work with you soon again, Francina!
2 février 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Vehara
Thank you so much for taking the time to leave a review for Francina in our Legal Team.
It so great to hear that you were happy with the service that you receive from Francina, and she will be over the moon with your feedback, as are we all, it is great to hear!
Once again, thank you so much for your review.
Take Care
The Meadfleet Team
Sarah Cremins - 5* service
I dealt with Sarah Cremins - super quick and helpful. Sarah always goes over and above to help, this is very few and far between with Management Companies. Thank you Sarah
30 janvier 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Mrs Bestwick
Thank you so much for your review for Sarah in our Legal Team.
We are so glad that you were happy with the service provided to you by Sarah today, and she will be really pleased with the feedback.
We will ensure that she and the rest of the Teams here at Meadfleet, are made aware of your great comments for her.
Take Care
The Meadfleet Team
Polite and efficient
Reported broken light on estate, very efficient and helpful service.
23 janvier 2026
Réponse de Meadfleet Ltd
Hi Luke
Thank you so much for taking the time to leave us a review, it is really appreciated.
Take Care
The Meadfleet Team
My/our concerns were listened to and…
My/our concerns were listened to and assurances given that issues discussed would be thoroughly investigated and remedied ...I feel confident that Meedfleet are working with us to resolve our current situation and put a plan in place to improve current management responsibilities which will prevent our situation re occurring in the future. All staff have been thoroughly approachable, professional and sympathetic . I believe they will deliver on their promises. Thanks and praise to all, both 'in the field ' and the office.
23 janvier 2026
Réponse de Meadfleet Ltd
Hi Sally
Thank you for taking the time to leave us a review and for your support.
It is great to hear that you were happy with service, information and overall experience that you have had with our staff, who always aim to make a difference where they can. They like to do the very best for our residents and always listen and take onboard any feedback that is shared with us.
We will pass on your comments to the Teams here at Meadfleet, and thank you once again for the feedback.
Take Care
The Meadfleet Team
School Visit
School Visit- Friendly visitors and the children really enjoyed it. They also gave the children goodie bags and some things to help increase wildlife in the school grounds.
27 janvier 2026
Réponse de Meadfleet Ltd
Hi MPS
Thank you so much for your great review and we are so glad that the school visit was a resounding success.
Our Academy Team really love these events where they get the chance to share their knowledge with the children, who go on to make such a difference with that knowledge.
So, thank you once again and we hope that we see you all again soon.
Take Care
The Meadfleet Team
Meadfleet manage the Bluestones…
Meadfleet manage the Bluestones development in Rearsby. I recently had cause to raise a couple of issues with our Area Manager Kyle. I found him very helpful and informative. These have now been resolved.
22 janvier 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Clive
Thank you so much for your review for Kyle, your Regional Manager.
We will pass on your comments to him and he will be so pleased that you took the time to leave feedback of the service that he provided for you.
Take Care
The Meadfleet Team
Swift response
19 janvier 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Laura
Thank you so much for taking the time to leave us a review, we really do appreciate your support.
Take Care
The Meadfleet Team
I have been in contact with Taylor and…
I have been in contact with Taylor and Jake. They have both been very helpful with concerns I had. Replied to all my emails very quickly.
15 janvier 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Mike
Thank you so much for your review for Taylor and Jake.
They will really appreciate it that you took the time to leave a review of the service that they provided to you, as is everyone here at Meadfleet.
Take Care
The Meadfleet Team
Good customer care experience
Good customer care experience, support is quiet professional
26 décembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Iheanacho
Thank you so much for leaving us a review, your feedback is really helpful and very welcome!
Take Care
The Meadfleet Team
Great Service
We had no issues dealing with Meadfleet and in particular Francina Boulter. She was helpful and responsive throughout the transaction.
5 janvier 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi James
Thank you for taking the time to leave a review for Francina in our Legal Team.
She will really appreciate your feedback, as do we all here at Meadfleet.
Take Care
The Meadfleet Team
You signed the covenant
They carry out work that's not requested and expect you to pay without consultation, then quote " it's in the covenant that you have to Sign" or you can't purchase a property
5 janvier 2026
Avis spontané
Réponse de Meadfleet Ltd
Hi Allan
Thank you for your review, although we are disappointed to hear that you are unhappy with the service that you have received from Meadfleet.
We are unable to find any communication from you under this name, so if you could contact our Customer Care Team, they will be able to look into any works that have been carried out and let you know the reason why they were undertaken.
Meadfleet carry out works to our developments that are required either under health and safety, or that are part of the development that need to be replaced or repaired, as per the maintenance that we are required to carry out. If they do not fall under the remit of the routine maintenance charge, these works will carry a charge for the residents. However, we do obtain a minimum of 3 quotes for w additional works to the development and we will always select the contractor that is most appropriate to carry out the works, taking into account their qualifications, insurance and all round value for money.
So, if you would like to contact our Customer Care Team at Customercare@meadfleet.co.uk, the Team will be happy to look into your concerns.
Take Care
The Meadfleet Team
Had some disappointments in 2025
Had some disappointments in 2025 - remedial work on The Rope Walk is rather ugly...cannot understand colour choice of crack fills. However, lights are working again and I am hoping that we will have some eye-catching growth in our barren areas by the willow tree and the descending steps.
18 décembre 2025
Réponse de Meadfleet Ltd
Hi Barbara
Thank you so much for taking the time to leave a review for us.
We are sorry that you do not like the repair to the pathway, but we are very conscious of keeping the costs to a manageable level for our customers, and as the bridge on your development had to be rebuilt, rather than replace the whole pathway, the cracks in the path were filled where required.
We do hope that you can understand the decision that was taken on this.
Take Care
The Meadfleet Team
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