Ross + Liddell Avis 938

Paige was quick in response and helpful in answering all my concerns

Claire was very helpful and understood the issue I raised, and dealt with my enquiry promptly. Thanks

In June 2025 Ross & Liddell's Trustpilot score was 1.2 and their Google review score was similarly extremely low. In the following months they seem to have engineered a massive uplift in their review scores. They appear to have done this by:
1. Deleting their previous Google account and starting a new one.
2. Incentivising or otherwise persuading their renters and landlords to give very favourable reviews on Trustpilot and Google.
Note that they are still getting lots of negative reviews from the factor side of their business but these are fewer in numbers than their many renters and landlords. Their currently relatively high rating in no way reflects the poor standard of service they provide as a property factor!

Terrible Company . Called them 9 times in 2 weeks and all promised me a call back to update on cutting our grass that we pay for. No call back so asked to speak to PM or someone in charge !!! Spoke to a PM and promised he would call me back in few hours . 2 days later still no call back . What a shit show of a company. Direct debit cancelled see how long for them to call me back now

I am pleased to report that to date my professional dealings with Jasmine McKenna in regards to manging our rental property located in the Glasgow CBD have all been very positive.

Went on portal and had chat with Rhiannon who was quickly able to deal with my issue. Good experience.

Nicole was helpful, clear and informative when clarifying my issue

Nicole was really helpful at explaining the portal and my invoices,

Been dealing with Ross+Liddell for years and can’t fault them. Just recently started communicating with Emma Stevenson, a commercial property manager and she’s been great. Very quick to get back to me with any queries and also just as quick to action any requests.
Thanks Emma and the team. Can’t forget Jasmine too ! She’s also great to deal with.
Ralph.

There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myself and the engineer in attendance and explain all the works that had already been completed and the options to complete our works. So helpful and knowledgeable! Thanks Jasmine!

I work with Ross & Liddell regularly through my work and they have always been very helpful and friendly. Emma and Jasmine specifically are always great to work with and make everything run smoothly - thanks again :)

poor response times to email queries
lack of response to issues raised by owners representatives in a timely manner by staff in local office.

Really helpful, my advisor Rhiannon answered my question very quick and explained very well

Had an opportunity to chat to Kerri.
Kerri is very professional. Understands the queries quickly and provides response to satisfaction.

Quick and efficient help by Candela. She sorted out everything I needed!

The experience talking on line was seem less and was promised it would be handled straight away once the information was gathered. This was a roof tile which had broken off. We have a What’s app group chat within the residents and find this excellent in letting everyone know what is going on.

For once dealing with the Chat line and Paige worked very well. The issue was dealt with quickly and efficiently and action taken to resolve the problem. Hopefully the contractor will be just as efficient.

Ross and Liddell were never great but since they switched away from named contacts and made customers use a portal (essential a black hole where your messages go, they promise to follow up and nothing ever happens) the experience has become dismally frustrating and unhelpful. Trying to get a common repair done, or even to just get a progress report on existing work, is well nigh impossible. They don't seem to care. Money for old role.

Your staff member Nicole was most helpful, informative, taking to suggestions and taking action to resolve. This is the 1st time I have Live Chat and it works a treat!! Thank you Nicole

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Marie Reynolds 290000106

Nicole answered my queries straight away with a positive outcome.