Ross + Liddell Avis 

I contacted them today hopefully problem will be resolved as they are looking into it asap

Rhiannon was very helpful on live chat, and helped with my query quickly in a friendly manner!

Paige dealt with my escalation promptly and understood my concerns regarding a roof hatch with needs repaired and potential danger it could cause in high winds or heavy rain as it blows open in high winds.

I recently had a leak in my property and needed to report it through the webchat. The process was straightforward, and the response was quick and efficient. Paige was especially helpful throughout, providing excellent customer service and making sure my repair was logged promptly. Thank you, Paige, for your professionalism and support.

The worst company I have ever had the privilege of dealing with.

Rhiannon was very helpful, my issue was promptly treated, my problem solved in no time. Rhiannon was cordial and nice to chat with, she was efficient.

Spoke to Angus on web chat and he was very helpful. Saved waiting to get through on a phone call.

We have on-going soffit issues within our building. 3 contractors have visited the site. Naturally its important to get this important roofing work done before end-August/summer. R & L staff member (Paige) was excellent in providing a full update and undertook to drive things forward towards a satisfactory conclusion etc. Her clarity and desire to help was obviously appreciated.

Kerri helped me manage a query swiftly and in a friendly manner.

I'm happy with the service Ross + Liddell provide. I've been a client for almost two decades. Jasmine, in particular, has always been very proactive in resolving any issues that have arisen over the years. I have appreciated their straightforward guidance and focus on my best interests.

I had excellent and efficient customer service today from Silvana. Made the call in early afternoon and later that day Silvana had sent me all the material I requested. Great job!

Angus dealt with a couple of complicated issues over the R&L online chat with patience and professionalism.

Really easy to use the live chat and resolve issues quickly. Rhiannon was particularly helpful and sent me all the information I needed.

The grounds work team this year are outstanding and the service 100% better than the previous contractors.
Few item that still need dealing with from last year have been dealt with by Paige. Who’s been very helpful and professional in her approach and responds a timely manor.

Terrible company. Toxic company to deal
With . Avoid if you can

I am surprised to see an overall 4-star review given last year reviews barely met 2 stars.

My confidence in this property factor is extremely low to the point I no longer report non-material issues as past experience has shown a consistent failure to deliver services and complete work that falls within the scope of their service agreement. Their track record of unfulfilled commitments has significantly undermined trust in their ability to manage the property effectively.

I also question whether the size of their property portfolio exceeds their operational capacity. It feels as though they are managing too many properties to provide an adequate level of service and attention their properties which may explain the persistent shortcomings in communication, responsiveness, and delivery.

I would give Ross Liddell a zero if I could, but it is not an option. The staff is nice enough but the service is terrible. If you do not use them as your Factor, you should definitely not engage them. They do the bare minimum and even after you fully escalate a situation, investigate it and do all the work on your own and present them with a solution, they do absolutely nothing. I cannot tell if it is because they are inept, stretched thin, or just don't care. We have been charged GBP60-70/month for a single light. A single light that only turns on when one of the 2-3 people who live here, open the door. The electric bill is almost as much as the monthly electric and gas charge for my entire flat. I have escalated it many times. I finally discussed it with the other owner to find a workable solution when Ross Liddell did nothing. But even though we have a solution, the factor has to be involved. We can't just do it ourselves. This has been going on for a year.

Used the live chat fearture on R&L website for a repair and it was dealt with so quickly. Highly reccomend and Paige was great!

Angus is always very helpful and responds to all queries promptly and efficiently.

I contacted Ross & Liddell today following receiving queries about landscape maintenance. I chatted online with Angus who was very helpful and had answered my query quickly and efficiently, much appreciated, thanks!