James Gibb Avis 

I live in Inverness, Countess Park. Two weeks ago my car was accidently damaged by a contractor cutting grass around our block of appartments. I contacted Aberdeen office and the problem was resolved witheen a week. Thank you.

James Gibb have been factoring our property for several years now and the service has always been very satisfactory and efficient. Recently there have been several non-routine issues requiring attention which Kathryn in the Aberdeen office has handled. Her service has been first class with prompt and comprehensive updates on all relevant matters and her efforts are much appreciated.

The new estate manager, Jemma McLean has made a big difference already. Very helpful, has a sense of urgency, dealing quickly with things. A very good communicator & listener.
Willing to go the extra mile!

Would be 0 stars if possible.

Constantly focussed on charging home owners more, fining home owners, and have a team of account handlers who don’t have a clue.

Terrible, expensive service which appears to be holding property owners hostages. Enough to have a number of owners selling and moving to get away from them! Gone on for years, with bills getting ludicrous.

Avoid, avoid, avoid. They will avoid you if you have a complaint. If you are not happy to pay for bad service then they will just add on trumped up, late payment charges, without addressing your problems.

I sold a flat on the 15/4 and paid the maintenance charges on the 9/3 I do still owe charges for this time period which i except but they have given me a bill now on the 23/9 for £579 and are refusing to talk about it as all they sent me was a final warning letter even though i have asked them repeatedly to contact me over email or phone as letters arrive late. the charges are also no from this time period some are some are from 2025 this is all happening in 2026 I had fully paid the previous invoices but these have appeared from nowhere and were not mentioned in any other communication they have affectively just taken my whole deposit without any communication do not trust them

Fiona Watson was extremely helpful and was able to answer all questions via email almost immediately . A true asset to the team. Fantastic service .

I am very happy with the recent improvement in both contact with James Gibb and the speed with which issues have been resolved. Both Naomi and Jo in Aberdeen have been great in my experience.

Being a property factor is perhaps the most thankless occupation in civilian life. Kayleigh at James Gibb, Edinburgh, has stepped up to the plate and gets things done. She's a kind of people's champions. Well done Kayleigh!

I have been dealing with an ongoing roof leak at my property, managed by James Gibb, for approximately four years.

During this time, various roofing contractors have been sent out on numerous occasions and owners have been charged thousands of pounds for works, yet the same problem continues.

The consequences inside my property have been substantial. I have had to pay personally to have the internal damage repaired three times, only for water to enter the property again and damage areas I have just paid to have reinstated.

The latest leak was reported directly to my Development Manager, yet despite reporting an active leak that is causing further damage, absolutely nothing has been done to rectify it.

I was advised that a contractor had been instructed and was then asked whether they had contacted me. I do not understand why it should fall on me to chase and manage a contractor appointed by my property factor. I pay factoring charges for these matters to be managed appropriately.

I have invoices going back years showing charges specifically relating to roof leaks and repairs, along with extensive emails, photographs and videos documenting the repeated damage.

After four years, numerous contractor attendances, thousands of pounds in bills and repeated damage to my home, I have lost confidence that this is going to be resolved through the normal process.

I am now raising a formal complaint and seeking advice from Citizens Advice and a solicitor regarding the handling of this matter.

All I have wanted is for the source of the water ingress to be properly identified and permanently repaired. After four years, I don’t believe that is an unreasonable expectation.

Our experience of James Gibb’s accounting system is awful. There are many mistakes and when we speak with the accounting dept, they don’t listen and they keep repeating themselves. I have no trust in their accounting system

Imagine the worst factor possible and these guys are worse!

Couldn’t organise a repair. Over charged. Never respond to emails or phone calls.

If you are factoring with these guys - change as soon as you can.

I deal with Anzthela our property manager, I can honestly say she has been attentive, responsive and generally very good to deal with.
Let’s hope we continue to have a long and happy relationship.
Thank you Anzthela

We have been dealing with David McCallister in the Edinburgh office since he took over our development in 2003. He has always been very helpful and takes a lot of pride in keeping the development looking it's best.
Russell Gardens has been kept in great shape and looks really nice after the latest repainting project.
Communication and billing has always been very clear and easy to understand.

Our initial complaint was about electricity billing, 5 errors occurred in 2024 and 4 of them were corrected within months. The 5th was settled today, Autumn 2026. This showed that James Gibb has persisted with the foreign owned electricity supplier on our behalf.
Most of our interaction with James Gibb (Edinburgh) has been by email and they've always responded. When I've phoned they have been curteous. In separate instances, they have actioned repairs to our communal gate, front door and roof.

Probably one of the worst factoring companies we have dealt with. I would strongly recommend avoiding James Gibb.

For three years, we struggled to get basic issues dealt with. Our new factors have achieved more in their first three months than James Gibb managed in three years, which really says it all.

Communication was equally poor. Calls were regularly met with promises that someone would call back, but they rarely did, and emails frequently went unanswered and often not within the regulated days required for a response.

Based on our experience in our flat, the level of service and competence was completely unacceptable. I genuinely struggle to understand how a company operating at this level can continue to manage properties professionally.

If i could give 0 or negative stars I would.

EDIT: Hello Iain Friel (Managing Director (West).
I am adding an edit to this review after the frankly unprofessional response from James Gibb. This response given by them sums up the company perfectly of how they dont take ownership of thr actual issurs.

And not to mention various GDPR issues within your response that you volunteer information I did not approve of which is personal to me (I would suggest you amend your response).

Hopefully when people see all these one star reviews they will see what a terrible factor you are to deal with.

Gaslighting staff, incompetence running through the business. Unwilling to manage best interests of landowners and to admit to mistakes. Do not appoint as your property factor.

I had a serious concern over an ongoing Property repair issue and wanted clarification as to whether I could have, in addition to what I had already paid, an additional (substantial) liability. I e-mailed Jo Cooper with my concern and Jo responded very quickly by phone with a very clear answer which set my mind completely at rest. Allan

Since taking over the factor responsibilities for 358 properties at Pilrig, Edinburgh I have nothing but praise for the team and especially the Senior Property Manger. Requests for support are promptly answered, explanations on costs are very clear, repairs carried out with efficiency, best of all is transparency and engagement on many ongoing programs within the development. First class performance