I live in Inverness, Countess Park. Two weeks ago my car was accidently damaged by a contractor cutting grass around our block of appartments. I contacted Aberdeen office and the problem was resolved... Voir plus
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Lisez les avis des autres
Would be 0 stars if possible. Constantly focussed on charging home owners more, fining home owners, and have a team of account handlers who don’t have a clue. Terrible, expensive service which a... Voir plus
The new estate manager, Jemma McLean has made a big difference already. Very helpful, has a sense of urgency, dealing quickly with things. A very good communicator & listener. Willing to go the ext... Voir plus
L'entreprise a répondu
Terrible value for money, charge a high management fee for poor service. Apparently run tendering process but still charge over twice the market rate for their ‘approved’ services. Charged residents t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Focusing purely on property factoring, James Gibb residential factors provides a first class service package to our customers, based on the good, honest, traditional family values instilled by generations of the Gibb family since 1872.
Coordonnées de contact
3,1
Moyen
918 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Property Manager
The strongest component of the service is the property manager for our development. He responds quickly and takes effective action. However the support team behind the Property Manager is an important component of his success.
30 juillet 2026
Avis spontané
Réponse de James Gibb
Good Afternoon,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
James Gibb
Glasgow office emails....no response
Sent two emails to Glasgow office regarding estate maintenance. Never got a reply.
Quick enough to take the factor fee every month despite doing nothing for it.
Totally useless.
29 juillet 2026
Avis spontané
Réponse de James Gibb
Good afternoon,
We have sent you a request for further information to allow us to identify your account and the emails you are referring to, and assist you.
Kind Regards,
James Gibb
Terrible horrendous company.
Terrible horrendous company.
Extortionate charges for poor quality services. Received notification from my mortgage provider saying i had not paid for invoices. These invoices were for the prior owner not me. First communication was from a mortgage provider. Extremely poor organisation but aggressive credit controllers that do not know how to apologise when they are in the wrong.
14 juillet 2026
Avis spontané
Réponse de James Gibb
Good Afternoon,
We're sorry to hear about this experience and would like to look into this for you. We've sent you a request for more information so we can identify your account.
Kind Regards,
James Gibb
Review of JG services 3036
We are now being managed from JG Aberdeen office. Leanne and Eloise have been responsive and professional in handling our issues. The communication much improved. They have successfully pursued reimbursement from three of their contractors who did not undertake the work as billed!!!! The works in question were hall cleaning, roof inspection and fire/alarm testing. There still lacks a method of verification if work is executed on the development by JG. The last billing was error free👏😀.
We have an active residential committee and we undertake small works ourselves. If there is no committee most property management their service would be inefficient and liable to overcharging
16 juillet 2026
Avis spontané
Réponse de James Gibb
Good Afternoon,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
James Gibb
James Gibb incompetent property management
James Gibb Residential Factors recently managed the re-painting of some wooden facia boards at our block of flats in Aberdeen. They could only get one company to quote for the work, JRS Roofing who quoted £6400.
A number of flat owners were quite shocked when Abergeldie Roofing arrived and carried out the work in just 2 to 3 days with 2 men on the job. We then asked James Gibb to get an itemised invoice from JRS Roofing, which we think they should have done at the start. The itemised invoice showed a total of only £3150 (£1800 labour, £900 equipment hire , £450 materials).
Because James Gibb agreed to the original £6400 quote we are obliged to pay it in full.
I understand the contractor(s) need to make a profit but feel that as a group of individuals who don't have a single voice, we have been easy pickings for an incompetent property factor and unscrupulous contractor(s).
2 juillet 2026
Avis spontané
Réponse de James Gibb
Good Morning Alan,
Thank you for taking the time to share your feedback.
We appreciate you bringing your concerns to our attention and understand why owners sought further clarification regarding the cost of these works. Following discussions with the contractor, we are pleased that a significant reduction has been secured, with the overall cost reduced from £6,400 to £4,200. This represents a substantial saving for all owners, particularly given that the works required specialist access equipment, including a cherry picker, together with labour, materials and associated overheads.
Our Regional Director contacted you directly this morning to discuss the matter. As explained, the decision to proceed with the repairs was made with the best of intentions. A number of owners had been urging us to undertake the works promptly to prevent further deterioration and avoid potentially higher repair costs in the future. However, having reflected on the process, we acknowledge that payment should have been collected from owners before the works were instructed, rather than proceeding in advance.
Whilst we welcome feedback and are pleased we have been able to achieve the outcome you were seeking, we would always encourage owners to contact their local office in the first instance. This allows us the opportunity to investigate concerns, engage with contractors where appropriate and resolve matters as quickly as possible before issues are raised on public review platforms.
Thank you again for highlighting your concerns. We are pleased we have been able to achieve a positive outcome for the benefit of all owners and will use this experience to further improve our processes.
Kind Regards,
James Gibb
Réponse de James Gibb
Good Afternoon,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Really helpful team
Really helpful team. Very responsive and keep you updated on their actions and advocate on our behalf. Highly recommend.
11 juin 2026
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Working Together
Most homeowners see property management fees as a burden and an expensive expense. It is important to understand that homeowners in a development are primarily responsible for the renewal, maintenance, repairs, and general upkeep of the buildings and common areas. Employing a property management professional with the necessary expertise enables these responsibilities to be fulfilled. Since the creation of a Residents Association Committee two years ago, the committee members have worked very closely with James Gibb Residential Factors (Edinburgh) to ensure that the homeowners' responsibilities were delivered. In the last six months, there has been a significant improvement in the implementation of renewal and repair processes, along with clearer invoicing. There will always be opportunities for improvement, and working together in partnership will deliver further gains in the future.
8 juin 2026
Réponse de James Gibb
Good Morning,
Thank you for your thoughtful review and for recognising the improvements made in recent months.
We greatly value our partnership with the Residents Association Committee and appreciate the time and commitment its members contribute on behalf of homeowners. We're pleased that the progress in our repairs process, as well as improvements to invoicing and communication, has been noticeable.
While there is always room for improvement, we remain committed to working collaboratively with homeowners and the Committee to continue enhancing our service and delivering positive outcomes for the development.
Thank you again for your feedback and support.
Kind Regards,
James Gibb
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, we appreciate the feedback.
Kind Regards,
James Gibb
Not very satisfactory
Although prompt, the initial response I got was not satisfactory so I wrote to a more senior member of James Gibb’s staff who was more helpful. The issue has been only partially resolved.
1 juin 2026
Réponse de James Gibb
Good Morning Susan,
We understand you requested a entry fob from our office and when you received it, it didn’t work. We're really sorry about that, they arrive with us, pre-programmed.
We've arranged for a replacement and hope that it resolves the issue, if you require any further assistance, please don't hesitate to contact our office.
Kind Regards,
James Gibb
Engineer required access to property.
Engineer required access to property.
James Gibb agent ensured all key players were included in communications, and agreed schedule and works were completed on time.
1 juin 2026
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Jemma
Jemma was great and responded immediately with regard to the security issue we had so a big thank you.
Regards
1 juin 2026
Réponse de James Gibb
Good Morning Stefano,
Thank you for taking the time to leave us a review, we're pleased to hear Jemma was able to address the security issue so quickly and will make sure to pass on your feedback to her.
Kind Regards,
James Gibb
Had a couple of queries and got quick…
Had a couple of queries and got quick and helpful answers from DanielSteele.
22 mai 2026
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards
James Gibb
Being able to speak to the Property…
Being able to speak to the Property Manager concerning quotes for the Residents Committee meeting (7 members + Property Manager)at 5.00pm that day. We were able to discuss fully
2 juin 2026
Réponse de James Gibb
Good Morning Joan,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Really good as far as Property factors go.
Having James Gibb as factor for the current home is a breath of fresh air, after having really poor experience with the property factor for my previous home.
Very clear, precise and structured communication. Transparent billing, including original copies of ad hoc invoices for voting on repairs / maintenance work.
We receive a simple pre-invoice letter once a quarter, telling us what work has been carried out, what work needs carried out, breaking down charges and expenditure for the development as a whole and block specific charges. The invoices received after are clear, concise and simple.
They have an online voting system, and the rest of the portal is otherwise very clear and simple to navigate.
I would request that the IT side of James Gibb allow us to add more than 1 email address to our JG+ account so that we can have communication being issued by email directly to both our inboxes in the household.
Any residents associations that are considering changing factors should definitely check them out as a potential solution.
1 juin 2026
Avis spontané
Réponse de James Gibb
Good afternoon Anno,
Thank you for taking the time to leave us a review, we're delighted to hear your feedback. It's great to know you've found our communication to be clear, precise and structured, since you became our client.
We're happy to let you know that it is possible to have communications issued to more than one email address. We've sent you a request for more information via Trustpilot, if you could please provide your James Gibb account number, or your name and property address, we can contact you directly and arrange to add the other email address to your account.
Kind Regards,
James Gibb
MUCH BETTER SERVICE
A very prompt reply to my email a couple of weeks ago!
Hopefully this is a sign of a much better service from Gibbs than previously!
19 mai 2026
Réponse de James Gibb
Good Afternoon,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
James Gibb
Managed to speak directly with Area…
Managed to speak directly with Area manager over the phone..enquiry sorted promptly.
20 mai 2026
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
James Gibb
Réponse de James Gibb
Good Morning,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
James Gibb
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