James Gibb Avis 

multiple property managers who need to be managed actively rather than taking the initiative, poor attention to detail, neglects the building

Really terrible factors. Send out an announcement to all residents saying they are going to take ownership of some people's parking spaces (that make up part of our property purchase) so that the developers don't have to pay for a permit on the road and save some faf and cost for them whilst disrupting the lives and property value of these residents for over 3 years.
Saying that of course we can contact them if we have any worries- at end of day on a Friday before a planned holiday on the Monday.
Then not replying to and no correspondence about this without follow up emails chasing it.
On the phone and in emails they have been clear that the use of the spaces is purely for convenience of the developers and not essential for the work, as they could pay for an on road permit to store their goods. Yet James Gibb seem to think we don't have a say in them using the space for over 3 years despite it being in our deed (no solution/compensation has been formally offered only loose ideas suggested-most of which are not actual alternatives).

The lack of communication from them has been really disappointing.
All round has been dealt with poorly and any genuine customer service has been drowned out by everything around it that was dealt with so badly.

This is something that is causing a huge amount of stress and uncertainty and so the lack of communication from James Gibb does not reflect the values they claim to uphold.

*I do want to say that the correspondence that I have had from the member of staff has been polite and I believe she is trying to be understanding and passing on my complaints, I believe the lack of response likely stems from no resolution being reached which is outwith her control and my complaint is about the way the company has dealt with it and not her personally

i hope that minutes were taken of the points raised by the agm and that each item raised will have a time to accomplishment and that we are informed when they are tackled and dealt with.
A McLellan 3/5 Fountainhall Court,EH9 2 NL.

Had a problem with main door leading into property in terms of it banging and not closing properly. Sophie from James Gibb arranged a day that I would be home and arrived with a locksmith to resolve this issue .

I can see from the reviews that James Gibb has managed to achieve the remarkable distinction of consistently delivering what reads as a 1-star customer service experience.
As I have been dealing specifically with the Edinburgh office, I feel it’s important to highlight my experience with Associate Director Jonathan Togneri. Since the sale of my property on 1 August 2025, I have been owed what was described to me as “a considerable amount".
I was advised that my final account could not be produced until after the year end (31 August 2025), which surprised me. However, despite that timeline having passed many months ago, and after extensive communication, the matter remains unresolved as of March 2026.
Throughout this process, I have found the communication to be unclear, slow, and at times dismissive. This has been both frustrating and disappointing, particularly given the length of time involved and the fact that this concerns funds owed following a completed property sale.
I would strongly encourage senior management to review both their internal processes and their approach to customer communication, as my experience falls significantly below what I would expect from a professional property management firm.

p.s.
Recently found out “a considerable amount" = £700

My experience with James Gibb as my factoring company has been consistently positive. The team are approachable, professional, and responsive. Jonathan has been particularly helpful - friendly, accessible, and quick to respond to any questions, always ensuring clarity and support.

Having some queries on our property in regard to account alterations, I contacted our Senior Property Manager to give advice.
The response was very quick, advice was given and my request was dealt with immediately.

Efficient and prompt service when our communal drain backed up - cannot fault them! Not seen the bill yet, of course:) No, seriously - lovely wee guy at James Gibb Glasgow handled the whole affair with courtesy and elan. Thanks again, Amdy!

Anzhela is so pleasant to deal with and is always
helpful and proactive in looking after my Edinburgh
property. Look after her - she is a treasure!

Jo has shown great patience with lots of residence here in Binghill Grove but to be fair we have had lots going on here with enormous expense. Gibbs seem to favour certainly firms to carry out work rather than acquiring quotes from other firms which really should be the case.

Every time I call JAMES GIBB property manager he was so kind and helpful professional

Quick response, helpful and extensive.

Scumbags charging a fortune for doing nothing!

Jemma MacLean is always so helpful and responsive and does her absolute best to resolve any issues quickly for us.

We also really appreciate her friendly and professional manner which makes dealing with the factor so much easier.

I’m giving you 2. The car park isn’t done, the conifers at the back aren’t cut, there’s are ten stairwell lights not working in emergency mode,I e when there is a power failure and they have given some contractors £75 per light to replace them. For me, that is not good enough😎👎👎

Do exactly what you would expect from a factor, fair management fees. My main focal point is very efficient and always responds in a timely manner whenever needed.

James Gibb was asked to quickly check a roof gully for a potential leak following the discovery of the same in a roof gutter nearby. This was carried out by a competent contractor within a couple of days of asking, to my complete satisfaction and reassurance.

Firstly if you tell the truth about this awful company, they get your review removed which speaks volumes. So here’s my second attempt. Please please avoid at all costs as I have had 5 years of utter misery. Their practices are shocking. The billing is a joke quite frankly- apportionments incorrect, things billed incorrectly and practices questionable. Any contact with them will be impossible and you will never get resolve. They don’t even follow their own complaints procedure. The turn over of staff is unreal and problems just roll on to the next person. The money I have paid this company over the years is ridiculous for the worst service I have ever received in my life. They forget they are supposed to work for you!

I had a query regarding returning the voting slip concerning the current proposed activity in repairing defects to the general structure on Arbuthnott Flats.
15 in Number.
Jo responded immediately clarifying the voting procedure and putting my mind to rest.