James Gibb Avis 

When I contacted a company representative, they took the time to answer all my questions.

Timely action by team for a non emergency request. Very helpful for all issues.

I mainly deal with Jemma Maclean and she is always efficient and very pleasant to deal with.

Alasdair was extremely polite , professional and very helpful.He explained all the work the gardening contractors covered in the fees over the seasons which we now understand clearly how the pricing is worked out.

I had a very short telephone call which was completely satisfactory

This week alone I've received 2 emails with some text in both capital letters and red font. This appears aggressive. There are better ways to highlight important information, use a green font and only a capital letter at beginning of sentences. Use of bold/underline and italics may also be used. Emails that appear aggressive put people off reading them. These are basic email rules!
Edit: Initially I was invited to give a review about my last communication with JG only. Having read other reviews I have decided to expand my response.
Poor communication, I once waited 19 working days for a response to an important email. Overcharged and duplicate items on invoices. Repairs take months to be resolved. Poor attitude from JG staff - they seem to forget that we pay them to work on our behalf. Utility works not completed to a high standard. If I could give a lower rating than 1 star, I would.

I thought it appropriate to write a short review to express my sincere thanks and gratitude for the help provided by Lucy Bannerman earlier this week following problems with both my email and portal accounts. She was extremely helpful, patient, knowledgeable and courteous, something which is very rare when dealing with people and companies these days..

From my perspective, she went beyond. She really is a wonderful ambassador for James Gibb.

Our Property Manager Jonathan Togneri has proved to be very responsive to our needs and requests, and provided outstanding service .
The Clark’s
Western Harbour Way.
18 / 02 /26

No acknowledgement of a formal complaint.
I first asked a question about excessive increases in our buildings insurance in 2022. Despite chasing several times, and huge further increases, I'm still waiting for a proper response. I made a formal complaint by e-mail on 7th February 2026. Their statement of services says they will reply within 7 working days which is today. I've had no acknowledgement of my complaint and no response. Something has gone seriously wrong with this organisation in recent years.

I'm still waiting for James Gibb's management to get in touch as they said they would when I posted my first review back in December. 2 months and waiting...

Regular contact for updates on ongoing projects

Accounts team are the very definition of incompetent. Don't expect accurate billing. Decided to bill the same repairs three different ways.

Edit:

I have left 3 reviews, but only two remain published as you sought fit to have one removed claiming defamation. Honest reviews and facts are not defamation.

I have no intention of communicating further with James Gibb, due to the ineptitude of the firm but will continue to submit reviews, as I am entitled to do so.

Rebecca listened carefully to my concerns regarding ongoing issues at the complex where I live and she assured me that she would have them dealt with. Immediately this has started to happen for which I’m very grateful. A very positive experience.

Sophie has been an amazing Site Manager for our property. Any problems have been fixed straight away. She always replies to our emails and keeps us posted

Let me abundantly clear: James Gibb are a terrible factor. We are now paying 5 times a month what I originally was when I moved in and the estate is crumbling at the seams. No depreciation fund was put aside for eventual repairs, lifts are soon to be condemned, parking has been taken over by the council, gym equipment cannot be serviced as the models they purchased are rarer than hens teeth, etc.

I could go on but despite this they refuse to accept an iota of blame and we are met with stone-walling corporate smugness when we confront them and now, they are begging residents from their few well-managed estates to write them disingenuous 5-star reviews in an attempt to save their rating and boost it beyond the 1 star it should be.

Do not be fooled! I have flagged this behaviour to TrustPilot for over a year and they refuse to do anything about it, clearly on the side of business and not the customer.

Rebecca Mack has been outstanding. I’ve not always had the best service from JG. When Rebecca came along everything changed. Responsive. Caring. Actually made a difference and got things done. She is open and honest in her dealings and gets the human factor. We all know computer says no right but Rebecca turns that reality in to pragmatism and finds solutions instead of reading from a script as it were. Genuine thank you from me and JG you need to replicate all the great work Rebecca is doing!

Shameful company. They act entirely for themselves with little regard to others, they just want your money. Their attitude to customer service is abhorrent.

My recent experience of J Gibb factoring a property l own is very positive. However, it has not always been this way over the past number of years since they took over the factoring. That said, since the appointment of Gavin Baird as our contact, things have improved dramatically. Communication is now excellent and all issues are actioned quickly and updates are frequent. I would have given 5 stars if it hadn’t been for the less than perfect previous years, which I’m confident are now a thing of the past.

Horrendous.
Refusal to deal with issues in a timely manner. Complaints process is a joke. No resultions to simple. problems Chronic mismanagement of our area.
If I could give less than 1 star, I would.

Very easy to contact and repair we required was taken care of with speed and efficiency.