Medequip UK Avis 

My husband fell whilst getting out of bed at 4.30am. I, his wife, pressed the alarm and got immediate response. The operator was both helpful and pleasant. The ambulance service called me within 10 minutes and an ambulance came within 39 minutes and responder also appeared. Excellent, reassuring service on the Wirral. A huge thank you. Jean

My parents (in their 70s) missed a delivery of a hospital-style bed at 9:40 this morning and the driver returned the bed. The only contact number they had was mine, and I was in hospital, so unfortunately was not in a position to take the driver's call.
I called back 20 minutes later by which time the bed had been returned to the depot. So I called Medequip at 10:12 and was told they would see what they could do.
After being discharged and getting home to no bed and no update, I phoned Medequip again at 15:51. I was given my local council's number to arrange an 'out of hours' delivery, and after another long wait, was told they can't help and to phone the hospital I had just been discharged from.
By this time, the relevant professionals had gone home.
Another call to Medequip. No help, only a redelivery for Wednesday (it's Monday).
In the interim, a driver who was collecting items said he'd redeliver if permitted.
So in summary, the bed is in their depot, 5 minutes from where I live and Medequip won't redeliver and didn't have the courtesy to let me know.
Now I have to sleep in an unsuitable bed.
The drivers/technicians are great, but it seems that the Medequip back office care more about their processes than people, and deserve a lot more expletives in their reviews.

I have been trying to set up an account since April 2026. I didn’t get a reply after a couple of weeks and then started calling them ounce a week with promises of call backs that I never received I then started calling every day still no account . Eventually after 3 months I got the account set up to then have to call them everyday for another week for a pick date.
Date set Thursday afternoon was told the driver will call before the visit.
Driver turned up at 10am said he could only speak to me even though the receptionist could have handled the pick up as I wasn’t there.
Said he would come back and obviously didn’t.
Got another appointment the next day and didn’t show. Organised another date for the Tuesday and you guest it no show.
Every phone call to them I have asked for a manager to call me and nothing.

Never answers the phone, the review says it all?

DREADFULLY insensitive, tone deaf and intransigent organisation that needs to lose its NHS contract! Expected me to stay in for a whole day, in my recently deceased relative's home, amongst her possessions, to await collection of a multitude of mobility aids. Apparently couldn't give me an ETA nor even an indication of morning or afternoon slot. No means of raising a complaint. Absolutely disgraceful.

Unable to meet the time slots we were sent. It wasn't until I rang to find out where the bed was did we find out that the bed delivery had changed along with the delivery times. Unbelievably the head office couldn't contact the relief driver to find out where he was!!! what century do they work in????

technician decided to park his van illegally on a dropped curb outside of my house and subsequently blocked my driveway whilst he/she decided to go and work on somebodies property. My wife and I both being disabled had no access or egress from our driveway for hours meaning a company supposedly deigned to ease disabled peoples lives actually goes to great lengths to hatefully hinder disabled peoples lives.

Purveyors of largely substandard equipment to those with limited choice.

Medical equipment was delivered to my home and no respect was shown to my property. They caused damage and despite emailing them I have had no response at all. I cannot believe they can be so callous.

The most unhelpful call centre I have ever experienced! Zero help absolutely shocking
No customer service skills whatsoever!

Gave 1 star because I couldn’t give 0

I had an out of hours visit from Andy who fixed my hoist so that the Carers could get me to the toilet and into bed and he was professional personable polite in credit to the organisation. I cannot rate him highly enough and I’m very grateful for his help.

Until now, I have been pleased with Medequip.
Suffice to say however that I am now not pleased.
Several phone calls advising they were to deliver equipment on a certain day - but for somebody else!
Rang to query and they admitted that my telephone number had been added to this other person.
Today they were meant to deliver and fit a handle.
Had to chase for a time slot which was then confirmed as 1330 to 1530. Waited in all day, but no sign. Rang to chase to be advised "Oh yes, he has been delayed". So, if they knew that, why did they not ring us, their client, to advise us? Now 1700, still no sign of engineer. Rubbish communication, rubbish reliability.
Reading other reviews, seems like I am not alone.
Why don't they read their reviews?

Would you believe it. At 1944 the technician arrived and fitted (a handle) - not the correct length.
Apologised for the delay - but blamed the office for giving him too much work!
Of course it never occurred to him to phone the office and report that he was delayed so they could phone and warn us, the customer who has been inconvenienced.
I think the only reason this company gets the work is that there are no others working for the NHS bodies.

The Company contacted me to collect my Mothers equipment. I explained the property was not occupied, we lived a 20 minute drive away, my husband worked nights and I could therefore only be available for pm collection. Call handler kept repeating I would be given a ‘slot’ which could be am or pm. A circular argument. On day of collection I was advised equipment would be collected from 10.45 am. I had to call company again and repeat availability could only be pm.
Looking at your reviews, which give average score of 1.7, please look at how you operate your company. Needless to say, when dealing with death and grief of a loved one, added stress is neither helpful nor acceptable.

Profile bed company sent two tech’s to repair bed. They waved their hands in the air, and told me to ring company again and ask for ratchet guy to visit. He did a good job. Two weeks later bed broke again. Spent 3 nights sleeping in chair. To be told again they will come and have “ a look” but if bed needs replacing they can’t do today.
Absolutely disgusting way to treat vulnerable disabled people.

My 90 year old mother needed a bed lever which is a small bar that attaches to the side of the bed by tightening 2 knobs. The first annoyance was I was not allowed to collect it and attach it myself. The second annoyance was when I contacted Medequip earlier in the week someone said my bedbound mother would need to be out of the bed. This is a big inconvenience especially as this was an incorrect request and meant my mum was out of her air mattress bed for several hours increasing the risk of pressure sores. The third annoyance was the delivery was late, this would have been more acceptable if I was called and advised there was an issue. My main bug bare is their appointment system. They know the delivery will be a certain day but won't tell you which two hour slot you have until the day of delivery. This prevents me making any other plans until the delivery day. I would have given it 1 star but Dale, the delivery man and the person on the phone 22/5/26 in Bristol were very helpful. Its a shame their managers don't up their game with the appointment system

Would give them zero if I could. Have waited in all morning for someone to tell me when they are coming today. Nothing. Rang to check to be told they would be between 10.15 and 13.15. When I pointed out it was 13.15 was told oh well, it could be anytime. Still waiting at 14.00.

I am deeply unhappy with the condition of the refurbished nebuliser we received. It was immediately obvious that the previous user had been a smoker, as the unit had clearly not been thoroughly cleaned or sanitized before being released

My partner has suffered from asthma since the age of 7, and using a nebuliser is a medical necessity for her — not a luxury. Exposing her to a device contaminated with cigarette residue is not only unacceptable, it is potentially dangerous. Residual smoke particles and bacteria in a poorly refurbished nebuliser can introduce additional pathogens into the airways, significantly increasing the risk of chest infections and further respiratory complications.

This is a medical device. The standard of refurbishment should reflect that. I would strongly urge anyone purchasing a refurbished nebuliser from this supplier to think very carefully, and I will be seeking action from the NHS . I would not recommend this company to anyone, least of all those with serious respiratory conditions.

Steer clear of this company as they visit the call and then leave your loved one on the floor and refuse to pick them up. Also leave them deserted with knowing an ambulance can only arrive after 4 hours and not knowing when anyone’s going to be able to visit. They leave without a drink and no phone horrendous company then explain how perfect they are when you raise the concern. Paramedic said they’re not medically trained

I was expecting Mark (technician) to come to my Hull home on 13/5/2026 between the hours of 0915 and 1315 to service my bath lift. After this allocated time slot he never turned up. I contacted the company via email explaining what had happened. So another appointment was made for today between the hours of 0945 and 1345 and Mark arrived today but I never got an apology about the other day.

Mediquip provide aids on behalf of Kent County Council. They have just taken over the role. They decommissioned my bathlift on the first visit. I had used it without any problems for 14 years. I explained that I needed the same kind of bathlift because of my disabilities. They said it would be but the new lift was filmsy, smaller and entirely unsuited to my needs. I found their service appalling. They didn't even supply instructions for the bathlift. Truly awful customer service.