Excellent service ! Straight forward to make a claim and normally paid back into your bank within a week. Great options for what you can claim money back on , optical, dental, massages and osteopat... Voir plus
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Can’t believe how easy it was to upload an invoice - complete a very simple form And I was paid days later. Phoned the helpline to understand how it works, and a human answered! And she was super... Voir plus
L'entreprise a répondu
It is so easy to make a claim online using the Medicash app. Communication from Medicash is first class and payments directly into my bank so promptly. Thank you👍👍
L'entreprise a répondu
Such an easy process within the app to make a claim and Medicash action very quickly. Lots of choices of options if memberships to suit individuals. I highly recommend Medicash A++++
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Coordonnées de contact
One Derby Square, L2 1AB, Liverpool, Royaume-Uni
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Excellent service, claims paid quickly and with no fuss.
21 juillet 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and no fuss.
We look forward to processing your next claim.
Kind regards,
Hannah
Very simple and fast process
Very simple and fast process, with payment received very quickly
7 juillet 2026
Avis spontané
Réponse de Medicash
Hi Kimberley,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process simple and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Disappointing claims handling
I have held a Medicash Health Cash Plan and recently submitted a claim for a Sports Massage, which is a benefit covered under my Level 1 policy.
Although I provided an invoice showing the treating practitioner’s name, qualifications, professional membership number and details of the treatment, my claim was declined because Medicash could not verify the practitioner’s qualifications and requested a copy of the therapist’s Sports Massage certificate.
Unfortunately, despite repeated requests, the treatment provider has been unable to provide the additional documentation requested by Medicash.
What has disappointed me is that the claim was declined rather than Medicash contacting the treatment provider directly or advising what alternative evidence would be acceptable. As a policyholder, I have found myself caught in the middle of a dispute over documentation that only the provider can supply.
I have now raised a formal complaint with Medicash, which has been acknowledged and is currently under investigation. I hope the matter will be reviewed fairly and resolved promptly. If it is, I will happily update this review to reflect the outcome.
18 juillet 2026
Avis spontané
Réponse de Medicash
Hi Russ,
Thank you for taking the time to leave a review. We're sorry to hear you've been disappointed with your recent experience.
We appreciate your feedback and can confirm your complaint is currently being reviewed. We'll be in touch with you directly once our investigation is complete.
Thank you for your patience, and we hope we're able to resolve this matter for you soon.
Kind regards,
Hannah
Really great perk with work quick…
Really great perk with work quick payment and no hassle
19 juillet 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to make a claim on line
Easy to make a claim on line. Quick response. Very happy with my experience
24 juin 2026
Avis spontané
Réponse de Medicash
Hi Janet,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Annoyed is not the word
Update 27/7/26 - thank you for processing my request swiftly. I still maintain your trust issues in my claim were upsetting. - Annoyed is not the word. I sent over an invoice for a claim, but thats not good enough, it has to be a reciept! Clearly its me and I had treatment, I paid the invoice or I wouldnt have sent it. I had to ask for a reciept from the dentists to send. Guess what I have to submit a new claim!!! Piss me off if im honest, l3st see how long they stall this time!
17 juillet 2026
Avis spontané
Réponse de Medicash
Hi,
Thank you for your review and feedback. The main reason this claim will have been declined is due to the fact that invoices can be issued without having paid for treatment yet.
If the claim was submitted with the invoice and a credit/debit card receipt to show proof of payment, this would have been acceptable.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Efficient app so easy to send claims…
Efficient app so easy to send claims quickly.
Claim Monies paid within days too
16 juillet 2026
Avis spontané
Réponse de Medicash
Hi Colin,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy and efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Claims process is simple
Claims process is simple and the money was paid out within 2-3 days.
16 juillet 2026
Avis spontané
Réponse de Medicash
Hi Clint,
Thank you for your 5* review! It's great to hear that you're finding our claiming process simple.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Always had great and brilliant service.
Always had great and brilliant service.
I have been a customerfor many years and very good value
15 juillet 2026
Avis spontané
Réponse de Medicash
Hi Kevin,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service and that you've been with us for many years.
We look forward to processing your next claim.
Kind regards,
Hannah
Brilliant service
Brilliant service. The App is so easy to use. The helpdesk are always very helpful and efficient.
15 juillet 2026
Avis spontané
Réponse de Medicash
Hi Dal,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our app and service.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to make a claim and very prompt…
Easy to make a claim and very prompt payment .
26 juin 2026
Avis spontané
Réponse de Medicash
Hi Maria,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and prompt.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very satisfied
My claim was effortless and the staff were very friendly and took the time to answer any questions I had.
Would definitely recommend this service to friends and family.
13 juillet 2026
Avis spontané
Réponse de Medicash
Hi Barry,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Good company
Good company, their app is easy to use and to upload receipts onto. The payment is very quick and straightforward! No complaints :)
14 juillet 2026
Avis spontané
Réponse de Medicash
Hi Antonia,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and straightforward via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent service straightforward easy…
Excellent service straightforward easy to claim online
13 juillet 2026
Avis spontané
Réponse de Medicash
Hi Gaynor,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process straightforward and easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Charlotte very helpful
Charlotte very helpful, friendly lady, talk me all the way though my first claim, so professional
13 juillet 2026
Avis spontané
Réponse de Medicash
Hi Andrea,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
ALWAYS receive prompt and efficient…
ALWAYS receive prompt and efficient service!
10 juillet 2026
Avis spontané
Réponse de Medicash
Hi Trudy,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
We look forward to processing your next claim.
Kind regards,
Hannah
Super easy to claim 👍
13 juillet 2026
Avis spontané
Réponse de Medicash
Hi Mr Harrison,
Thank you for your 5* review! We're so pleased to hear that your finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Need to become a member
Fast and efficient service if you ever need to speak with an agent they are always pleasant and helpful.
3 juillet 2026
Avis spontané
Réponse de Medicash
Hi Rizzo,
Thank you for your 5* review! It's great to hear your positive feedback regarding our service.
We look forward to processing your next claim.
Kind regards,
Hannah
Réponse de Medicash
Hi Sharon,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great service!
They have always dealt with my claims quickly and efficiently.
12 juillet 2026
Avis spontané
Réponse de Medicash
Hi Philip,
Thank you for your 5* review! It's great to hear that you're finding our claiming process quick and efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
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