Mels Cleaning Avis 

Needed an end of tenancy cleaning and I stumbled across Mel's cleaning online and I am extremely happy! First when I needed something amended on the quote, they were happy to help me and did it so very quickly. Charles and his team came to the property when it was time and they were very friendly and polite and that put me at ease, as its hard to find good and trustworthy cleaners nowadays. When we came back to see the property I was amazed on how clean everything was and the apartment was shiny like new! They did a brilliant job and I will be using them again in the future!

The cleaners were nice but I paid for a five-hour two-person clean and they finished really early when there were still some things that could have had more attention. No offer of a discount for the early finish, and then we went through a whole bureaucratic nightmare with a form to sign off what they did and they had no idea what was going on.

Decent, but probably not worth the price and could have had better attention to detail.

All done very efficiently and thoroughly. Great job!

We recently used Mel's Cleaning service for our home in the UK. We were very impressed. The two cleaners arrived on time and were professional and customer friendly. They were thorough in all aspects of cleaning and also accommodated our needs well. We were very pleased with the final outcome, so would definitely recommend this cleaning company to anyone. We look forward to using their services again in the future.

Since my last review when I mentioned poor customer services, I have been through all my belongings that the cleaners put into bin bags for me (as I not only had a clean but a clear up of all my things) and I've noticed that my expensive hair curlers and designer glasses have gone missing... I didn't notice then when I did a check around the flat before the cleaners left because there are over 10 bin bags full of my things which would have meant opening them all and keeping the cleaners waiting. I've since been back in touch with Mel's Cleaning to let them know that items have gone missing and the best they could do was email me my approval form that I signed and then block me! As I mentioned on my last review, poor customer services and their default position is to quote your approval form to you... I will be reporting this rip of merchants to trading standards, nearly 700 pounds charged to clear and clean a one bedroom flat and all the money upfront, no deposit! Missing items and then to be blocked on email... I can hazard a guess as to which employee carried that out!

My father and I are so pleased with the service provided by Mel’s Cleaning. Stabiyo and his team worked tirelessly and respectfully to clear many years’ worth of clutter from Dad’s house and gave it a thorough, professional clean, all in two days. Family members who have visited since cannot believe the transformation! I would highly recommend the company, in particular for their sensitive handling of what could have been a difficult and stressful process for an elderly person.

Charles and his team were magnificent from beginning to end. We can't fault one single thing they did. They went over and above anything we ever expected them to do. They not only treated my husband and I with great courtesy and respect but they turned our house into a home and I cannot thank them enough for that. I have never ever seen anyone work as hard or as diligently and respectfully as Charles and his team. Our house isn't just clean it is absolutely immaculate. I literally can't find the words to express how amazing our house looks and it is all down to this amazing company. I would highly recommend them to anyone, you will never be disappointed.

Christine and her team did an AMAZING job on top of being a friendly group of people. I would definitely use them again and recommend to any who asks. Thank you!!

Iv used this company a few times now & they never fail to deliver.
I always have the same cleaner which is great as you grow to know eachother & she literally is amazing, (as well as the man that joins her). Pavlina was my cleaner & she is absolutely brilliant. So professional but with a real personal, friendly touch. I would highly recommend 'Mel's Cleaning' to everyone as their work is faultless. I couldn't compliment & be any more happier with them !!
A very happy customer, as per usual ♥️

Needed an end of tenancy cleaning for my upcoming PCS and happened to find Mels. After a few emails everything was set, the cleaners arrived right on time and got to work, did a great job on everything and were some friendly people to talk with. I’m very pleased with the results and would definitely recommend for any military PCS’ing.

The two cleaning ladies were very polite, empathetic and really thoughtful when carrying out some decluttering work with two vulnerable clients i work with.
They also did the most fantastic job with clearing the property.
Would definitely recommend 100%
Thank you!

Great cleaning company. Turned up on time. Cleaned everything - windows, carpets, wiped shelves, oven, fridge - really well and finished at the time they estimated. Would be happy to use them again anytime.

An end of tenancy cleaning booking followed by a move-in clean at our new home made our move a lot less stressful.
They delivered a very good standard of work efficiently and quickly.

Mel’s cleaning sold a franchise without informing clients and not returning keys which were held for my property. They eventually contacted me after I chased using an email address which does not accept replies. I will now have to change my locks. I would use a different company as the central management (possibly not the individual sites) don’t care.

I have multiple emails from an individual named individual. She is a director according to companies house. There is an individual who replied who said he doesn’t have contact detail for the previous owners. Interesting a an individual with the same first name is also a director of this business on Companies house and they share a surname.

I am happy to provide copies of the emails to validate my issue but this response is either disingenuous or there is a trade mark issue. I do not expect this level of response to a genuine concern and the challenge to my fact that Mels cleaning in the North East held my keys for approx 5 year.

To people looking for a cleaner I would suggest else considering else where. I would have dropped this if I had been offered an apology.

I was in need of a very deep clean in a hurry due to doctors, social workers and carers wanting to start a care package in the house after a medical emergency.

I was proud and nervous inviting people into my home so i was very happy when the team turned up and took over the tasks

they were thorough hard working and they did the thinking for me which took all the stress out of a highly charged time for us.

cant thank them enough and will follow up with a more regular clean in the near future.

Two lovely gentlemen who cleaned my house beautifully

Arrived promptly and did a very thorough clean

Thank you so much for your hard work and professionalism, it’s gleaming

Great service, worked as a team, very impressed

The deep clean of my whole house was completed to a very high standard. I would definitely recommend