Mighty Ape Avis 

So - Mighty Ape has a promotion on this month where they give you a gift of a smaller Lego Polybag set if you spend more than $99 on a lego set. Now, normally that $99+ lego set would have free delivery, but... because the poly bag is less than their $30 minimum "Free Delivery' price, they will charge you for the privilege of sending you their "Free" gift. pathetic.

And while we are on the subject of their $30 min fee delivery threshold (For Primate members), why do they think that it is reasonable to charge anything if the full order is actually over that figure? Surely they are making enough profit out of the larger purchase to justify putting the smaller item in the same box?

once again... pathetic.

Order a outside swing and heard nothing for about a week, then I got an email it would be sent in 20 days or less as they were having problems. That's all good I can wait at least they gave me an update but it's been a week after the day it would be shipped by and haven't heard anything at all. I have sent a message 6 days ago about it and still nothing. I'm starting to think this site is now a scam site and not mighty ape anymore

Mighty Ape took $89 from my account for a Primate subscription renewal that I did not authorise or knowingly agree to.

Who gave you the right to take money from a customer’s account without their explicit permission, without clear authorisation and without proper notification?

What makes this even more frustrating is that Mighty Ape does not even provide a customer service phone number. Customers are forced to spend their valuable time sitting in a chat queue, explaining the problem and repeatedly asking customer service to return money that was taken from their account.

Customers should not have to beg customer service to get their own money back. This is genuinely shameful.

I was eventually told that the Primate membership had been cancelled and that a refund had been initiated, but I am still waiting for my $89 to actually be returned to my account.

This is not the level of transparency, respect or customer service that customers should expect from a company of this size.

Seriously, what gives you the right to take people’s money without their clear consent and leave the customer to discover the charge and then fight to get their money back?

This experience has seriously damaged my trust in Mighty Ape. I strongly believe customers should carefully check their bank statements for unexpected subscription renewal charges.

Purchased two items stated as being in stock & overnight delivery, days later & hasn't even left the warehouse, cancelled order for refund, Mighty Ape was once a good site but no longer..

Easy to get around on their site.Well packaged and got what i paid for at a good price.

Terrible, I will never buy from them again.
The first time, I bought a table, the base and the top arrived separately a week apart with not good tracking and no notification of delivery
The second purchase was for 3 pairs of dining chairs, so 3 boxes. I received 1 box, then after a week another box, I'm still waiting for the third box and 10 more days have passed. Absolutely ridiculas...!!! Again, no tracking notification from the courier, and I have emailed Mighty Ape several times but all they say is some bizarre excuse about items coming from different warehouses or from Australia...The worst online buying experience i have encountered.
.. in response to the Mighty Ape reply......i still have not received the items!!!!!!!!

Item is as advertised. Very easy and enjoyable experience. Super prompt delivery. Was almost overnight. Have used Mighty Ape before and will definitely use them again.

Absolutely amazing love buying from mighty ape

We had a small issue with a faulty item that was resolved quickly. It made our shopping experience much better & we would shop again!

So, placed order on 31 of July
Expected date was stated as 4th of August
Today is 16 of September, and still have nothing, trying to get hold of support on a website, it’s keeping me in waiting line, and ones I am a next one, nobody replies and some how I am number 8 or 10 in waiting line again, tried few times
Looks like a scam company, I paid money, received nothing, no response from them as well

Really disappointed and almost disgusted that the ordered keyboard arrive broken. And because of a busy life i didn't unpack in a week or two, to notice, where both mightyApe and Amarex passed the buck and wouldn't help.

Case (3100221) reported on 20 Aug. Same week returned good collected but still not getting my refund back. The good arrived was used and broken which they claimed that it's never used. The fact that I have to chase refund on every steps. I advise everyone should think twice before they place their order. Close down the business. Stop scamming people!!

Steer clear, these guys are dropshipping cowboys. Used to be a good reliable site for buying electronics but not anymore. I bought a $900 Sony camera lens, the description clearly said Sony and I received Fujifilm one instead. Contacted customer supported, waited a whole week for a reply that just put me in touch with their marketplace vendor (I hadn't even realised I wasn't buying from Mighty Ape but a third party – which in itself is misleading) and told me to deal with them. Insanely bad customer service and possibly illegal, as I bought through Mighty Ape. Then I had to send the vendor a whole heap of photos and am met with silence now. No support whatsoever.

What has happened to Mighty Ape?
I recently purchased an item from them and discovered they just passed my order to China for the product to be shipped. When something went wrong, they just passed my question to China for them to reply.
I have now asked a question about another product and again they have just contacted their "supplier" for them to reply. 3 days later and I'm still waiting...
I would recommend avoiding Mighty Ape. They are nothing but a reseller without offering any support. Much of the stuff they sell appears to be available on Temu or Aliexpress at a far cheaper price. And, from experience, Temu and Aliexpress offer a far better service.

Ordered through this company 2 weeks later still have not received item, should of brought from Ali, 4-6 days and it's delivered via i-mile, lesson learnt... Order #NBKWYYE7

They advertise items as available to purchase however have no stock. No communication is sent about delays to Delivery and no people to talk to with chatbots only. Very disappointing service

Great products delivered quickly and safely with excellent communication

Horrible resolution process for faulty items, had a faulty Juggernaut Monitor I returned on 14/08/2026 (that is after the customer service reluctantly asked me to send it back), hadn't received any updates and used the chat on the site on the 1/09/26 to follow up (as they dont have a direct complaints department) and they again said they will update me when they hear anything back. From the time I logged the issue to now it has been 3 months with no resolution or contact, DO NOT PURCHASE ANYTHING FROM MIGHTY APE, WORST CUSTOMER SERVICE EXPERIENCE EVER!!

Very poor customer service said free service it wasn't no cs

BUYER BEWARE SCAMMERS

Bought a product from Mighty Ape and it arrived broken as in not working at all. Contacted them asking for a refund and still waiting.System (Mighty Ape)

Jul 29, 2026, 12:17 GMT+12

(12:12:20) Mighty Ape Chat: Welcome to Mighty Ape! What would you like help with today?

I WOULD LIKE HELP WITH MY ORDER, I WOULD LIKE HELP PLACING AN ORDER, I WOULD LIKE HELP WITH MY ACCOUNT, I WOULD LIKE HELP WITH MY PRIMATE SUBSCRIPTION, I WOULD LIKE HELP WITH MIGHTY MOBILE, SOMETHING ELSE
(12:12:32) Web User 6a694562553cd90b17aef312: Something else
(12:12:34) Mighty Ape Chat: We'd love to assist with this! Please provide your name, email, and details about your inquiry below and we'll connect you to an agent shortly.
(12:13:10) Web User 6a694562553cd90b17aef312: Name: Helen Sutherland
Email:
Please Provide More Information About Your Query: Mesh nebulizer not working at all
(12:13:12) Mighty Ape Chat: Thank you for providing this information! We'll connect you to an agent shortly.

Note: You can send additional messages now to add to this query.
(12:14:09) Helen Sutherland: My order from you guys for a mesh nebulizer is not working at all.
(12:14:25) Helen Sutherland: I want a full refund please
(12:14:31) Lexie: Hi Helen, I'm sorry to hear that
(12:14:34) Lexie: I'll just have a look into this for you now
(12:15:20) Lexie: I can see that Ultrasonic Nebulizer Inhaler is sold by a third-party seller on our Marketplace. As this was sold by a third party, they will need to assist with this issue directly. I will forward your query through to them and they will provide assistance via email in the next 1-3 business days.
(12:15:23) Lexie: In the mean time, is there anything else I can help with?
(12:15:56) Helen Sutherland: I have plugged it in for charging and nothing it doesn't stay on, then i tried it with batteries the same thing...nothing
(12:16:29) Helen Sutherland: No thank you
(12:17:50) Lexie: I will now close this chat and the seller will update you via email in 1-3 business days.

As this chat has been closed, we will not receive your messages in real time. If you'd like to reconnect with our chat team please reply with "continue chat".

Alternatively, you can reply to the chat transcript that has been emailed to you.

Ticket number 3084313