Mighty Ape Avis 

UPDATE 25.06.26 - I actually received my package today! Thank you Mighty Ape for actioning this if it was indeed you - or NZ Couriers. I am very happy now however it was still annoying to have had to lodge a complaint about their business acumen which many other Mighty Ape customers have also had to do. Please MA just do better from now on & you will surely get back your customer’s loyalty instead of customer angst!

Shocking business acumen! They advertise goods as being available for shipping the next day followed up by an email after your purchase from them and then you get emails from Mighty Ape and NZ couriers with confusing advice about delivery dates extending way beyond their initial delivery date. Awful experience - not worth buying from this company due to their false advertising!

UPDATE************
This is the explanation received from Mighty ape about their ridiculous shipping fees despite having a Primate Membership:

"Primate item eligibility has changed due to the increased cost of storing, processing, and shipping items.

We understand your concerns about more Mighty Ape items no longer being eligible for Primate free shipping and how this affects the value of your Primate membership." - Not exactly transparent, and certainly not a very convincing explanation for paying customers.

***********

I've been a Mighty Ape customer for years and have had a front-row seat to the decline of what was once one of New Zealand's best online retailers.

The Primate membership was the main reason I continued shopping with Mighty Ape despite watching the service steadily decline over the years. Don't even get me started on the shipping, which used to be reliably overnight and now seems to arrive whenever Mighty Ape gets around to sending it.

The Primate membership has become even worse. The free shipping benefit was the one thing that still made Mighty Ape worth choosing over competitors. Now even that appears to be disappearing. More and more products sold directly by Mighty Ape are excluded from free shipping, yet the membership fee continues to increase.

Mighty Ape still claims that most products sold directly by them are eligible for free shipping. My experience has been the complete opposite. Almost every time I add products to my cart lately, I'm greeted with shipping fees that make me wonder what exactly I'm paying a membership for.

When I raised my concerns, customer service didn't address them. Instead, I received a patronising explanation of how Primate works, as though the issue was that I didn't understand the membership rather than the fact that its value has been steadily eroded.

At this point, Primate feels like a shadow of what it once was. If you're considering signing up, save your money. If you're already a member, take a close look at whether you're actually receiving the benefits you're paying for.

It's genuinely sad to see what Mighty Ape has become.

38 emails back in forth. Being told on the 19th of May that I would get a reply in 1 to 3 days from the seller that they sell on behalf of. Waiting 22 days to get a reply from Heybattery. That can't understand a simple video or instructions / questions on how to get a watch setup.
DO NOT BUY FROM THEM. Totally useless to deal with.
I had to repeat my problem over 8 times to them.
Get rid of your AI Bot and bring back real people to talk with. Or PROVIDE a phone number geee.

Bought an item, which is sold via a 3rd party. MightyApe takes the payment but can't provide you a tax invoice. Get told they will forward your query and someone will get back to you in 3 days time, pathetic

Haven't used it much since it was bought out by Kogan, but finding it ridiculous that I didn't receive a purchase confirmation email, and that I have to fill out a form just to receive a copy of my invoice

My credit card was compromised by Mighty Ape. I never bought anything for a while and my bank canceled my visa card as the fraud team were alerted by a purchase via Mighty Ape

My payment for an item said it failed so I did it again and then it ended up putting through 2 transactions and sending me 2 of the items. They wouldn't let me return the extra item, they wouldn't refund me for it and it cost around $200 per item. Now im stuck with the extra item and I had to pay just over $400 for it. Customer service took 2 weeks to get back in touch with me, they said no failed payment on their end that they could see and to take it up with the supplier. The supplier put it back on Mighty Ape. So much wasted time, shit service, no help. I didn't even open the 2nd item it is still wrapped up same as when it was wrongly delivered to me. Now I have to try and sell it to make back some of my mo ey but it will be at a loss. Cheers Mighty Ape, that's the last product I buy from you pricks.

I think the so called 30,000 good reviews are a lie this company is a 3rd party company selling the same items for different prices from small businesses that you can buy directly from and some you can't and selling refurbished phones without saying they're refurbished and my latest and last purchase have not received a tracking number for. if you want kiwi owned and good prices use kiwibuy. Mighty ape is a shark company.

Mighty Ape is now a giant rip off, everything i used to buy from Mighty Ape now has shipping attached so im paying $10 every time i buy my things monthly this is WITH primate which has actually gone up $20 a year to $89. So to save $2 on a box of gloves i buy monthly the $89 is not worth it. I also buy a lot of other stuff but sadly i have just canceled my membership if im paying full price shipping anyway i may as well buy from elsewhere as the prices are not hat great to begin with! Mighty Ape used to be great now its just a nickel and dime at every turn.

Only picked my item because it was advertised as it would be delivered by 8pm I wrote to them no response payed extra for it to be delivered by 8pm and as soon as id payed it was 3 to 4 day pathic as I would of just gone to kmart waste of time

Talk about drag it out had a treadmill as a gift broke after 5 months trying to get it fixed or replaced is turned into a nightmare never again will we buy from weak ape You already have confirmation from the person who purchased it this has gone back in fourth for more than 2 weeks you have the error code and your still not doing anything.

Easy online shopping experience. Very quick delivery and plenty of progress notification. Well done.

I don't really blame mightyape for this. I got a 32' kogan tv, from them. Its my second one. The first one I got from kogan. The quality control is so bad. Both had scratched screens. I'm not even going to bother sending this one back. It wasn't worth the money even. It feels like a cursed tv.

Delivery quick but return policy is absolute rubbish and you can only talk via online chat. You are supposed to be able to see if the product is going to be what it is assess its quality without opening the box. Once opened you are out of luck for any chance of a return as it is classed as "changing your mind" not that the product is not what you were expecting. Not impressed at all.

Orginisations that invite suppliers on to their web sites and then refuse to help when the service goes bad need to realise that prople dont see the third party suppler as the entity they bought off.

Product delivery two weeks late and counting, last act the 3rd party got the address wrong. No help from mighty ape only a "We will get the supplier to message you in 2 working days."

NOT GOOD ENOUGH

This company is not trustworthy. I’ve used them a couple of times, but now they are sub contracting to Grabstore which is a thoroughly disreputable company. I bought a weighted blanket from them, which was advertised as a very nice blanket. It arrived made of cheap material and clearly substandard manufacturing. It looked nothing like the advertised product. When I asked for a refund there was a bunch of mucking around to return it and I was handed off to a different company entirely to deal with the refund. Awful.

Used to actually meet their own standards. If they said dispatch by X, delivered by Y, you could trust it. Now they’ll almost never ship an order on the same or next day, even though the order status will say as much. It will literally be multiple days past the “delivered by” date specified in your orders tab, and the order still won’t have shipped. Terrible service since they were bought out by Kogan, and the website usability has drastically deteriorated since the redesign. Overall a brand to be avoided where possible now.

I fact if I could do less than 1 star I would.
Mighty now have no published phone number. If all goes smoothly then I'm sure you will be satisfied, HOWEVER, when something gores wrong you will find them unresponsive to your queries or concerns. They will continually send you requests to say how happy you are theith their service, but they will not actually deliver any.
And if your product happens to be being dlivered from an off-shore location the best they can do is send your concern on to that outfit. You didnt seal with the offshore deliverer, so again, you find inadequate responses. In my case I'm over $1,000 out of pocket, and have no product. I have had a NZ Customs demand for GST. Mighty APes webstite states their advertised price is all you will pay, no extras.
YOU HAVE BEEN WARNED.

I bought a product on Mighty Ape as they advertised next day delivery. That was 5 days ago and the product has still not been delivered even though they are advertising same day delivery on this product now.
Not impressed at all as I needed the product by yesterday, definitely false advertising.

Terrible experience. Purchased item on 19 March. The item was advertised as estimated delivery on 1 April but it is now 1 May and the item is not even delivered yet!! Misleading advertisement on delivery times I am still waiting for customer service response. I will never buy from Mighty Ape again. They are not reliable at all!!!!