Millercountrywide Avis 

Very welcoming service.
things where sorted very quickly arrangements where fairly easy.
Olivia from the Penzance branch was very kind enough to assist me with moving into a place in Towednack! Very peaceful just what I’d been looking at for a few years now. 👍

1/5 stars

Miller’s have been a nightmare from day one of moving into our property. When we looked at the house, I mentioned that the carpets were filthy, the log burner had been taped over with cardboard, the ceilings were mouldy and our fence had broken. They assured us this will all be sorted by the time we move in. They even delayed our move in date.

So imagine my surprise when I move in (after they only gave us one key and I had to spend £52 to cut two more) that not only was nothing they said they would clean, clean, there was also still food in the kitchen cupboards, shampoo in the bathroom and crumbs on the counter. After countless calls and emails all they ended up doing was fixing the fence and painting the mould in the living room over.

It only gets worse from there…
When our boiler broke, we let Miller’s know immediately and it took them 6 days to come and fix it because the landlord hadn’t paid them. Despite calls and emails to them saying we had no hot water.

It wasn’t until I emailed them that ‘they were in fact breaking the law under the landlords and tenants act and I will be taking further action if they don’t sort it immediately’ that they came (half an hour after my email) this ultimately led me to develop a chest infection.

Another breach of contract was when we enquired about a pet cat. As it states we need landlord permission and they may not unreasonably withhold consent. So basically what the new law is.

They firstly said no and they don’t need to give a reason. They then said no as the landlord is planning on selling and doesn’t want any pets at the property.

So firstly that is not a reasonable reason to withhold consent as him selling has nothing to do with the contract set out between him and ourselves. And secondly, this is how we were told we are essentially being kicked out of our house after I spent so much time and money making it into a home.

The house was put up for sale on Boxing Day and sold in March, we kept trying to find out if we should start looking for a new place to live and we were ensured that everything is fine. Imagine our surprise when we get a section 21 notice on the 28th April.

On top of this, once we found a new place to live, after being served the notice we were told it was ‘out of their control’ and we had to pay the rest of the rent of our notice period on the 1st July. Millers told us they understood that this situation is an inconvenience. Please tell me how being evicted is an inconvenience and not a total crisis. It’s absolutely diabolical the way we have been treated and then to sugar coat an eviction as an inconvenience, clearly shows the lack of compassion that millers have.

There is a housing crisis and it’s even worse in Cornwall. Who has the money to pay 2 loads of rent? If I had that kind of money I wouldn’t be renting that’s for sure.

We asked on the 13th May to let the landlord know we plan to vacate and if he can terminate our contract early. Faye responded on the 23rd May saying she needs to ask the landlord, we respond saying please do ask. She then responds on the 3rd June saying she hasn’t heard anything from us and we respond forward the same email. She gets back to me on the 11th June that the landlord said no and I called her out for lying as she never put in the request on the 13th May (like she said she did)

Abi and Faye are two of the rudest people I have ever had to deal with and they really live up to the estate agents reputation. They should be ashamed of themselves. Our landlord is a typical money grabbing leech who lives in SCOTLAND! We have paid his mortgage and as a thank you he has evicted us and left us in a very precarious situation. Luckily we had some good karma that his sale fell through.

I put in an official complaint to Miller’s regarding this and my response basically admitted to Faye lying. She lied when she said she asked the landlord when she claimed to regarding terminating our contract and she also lied that the landlord responded to her. So if you want an estate agent who loves to lie I would recommend Faye, if not I would say well clear of Millers.

Overall my experience with Millers has been abysmal and I do not recommend renting a property with them.

Very poor experience with Miller Countrywide Falmouth.

We chose them because they promised a proactive service and gave us confidence they would market the property properly. Over the last four weeks, the reality has been completely different.

The listing was poorly put together. It referred to the views from the house but did not include photographs showing those views, which seems basic when the setting is part of the appeal.

The main issue has been communication. I have emailed four times with no response and called five times, with only one call answered.

As the seller, that is bad enough. It also makes me wonder how many potential buyers are being missed. When someone is trying to buy a house, the agent who answers the phone is often the one who makes the sale.

I also asked for the cost of leaving the contract so I could consider using another agent. I was told this would be emailed to me, but nothing arrived.

Extremely disappointing service from a nationwide business.

I have recently sold my inherited property through Miller Countrywide, Plymouth, and bought a new property via them also. I have never sold or bought a property before so was unaware of the process. Emma Ford was amazing. She spent a lot of time with me, going through all the fees involved, what to expect, time lines etc. Even up to completion date, Emma was in contact and was always available via phone or email and nothing was too much. Scott, Danny and Jess were also extremely helpful, friendly and available when contacted. I couldn't have asked for more from a team of people working on my behalf. If I had read the reviews before using them, I probably would not have gone via them, however I am glad I did. The solicitors they recommended for the sale and purchase were also fantastic. Kelly was fantastic from start to finish, and I am now the proud and happy owner of my own property. Thank you 😊

Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!

The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating.
Main criticisms:
1. Persuading us we could get a higher price than other agents were saying. An outlier is usually just that, we didn’t know better.
2. Losing sight of who they were working for. It felt they were acting for the buyer at almost every part of the process.
3. Interfering with the work of my solicitor. It was very unhelpful to find them acting as a back channel when my solicitor was dealing with the buyers’ lawyer.
4. Negotiating on behalf of the buyers, trying to persuade us to meet extra, unnecessary costs and go the extra mile to complete the sale.
Overall I really could not recommend Miller Countryside.

I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.

I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.

Terrible service
Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.

Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.

St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement.
The Lettings department is run by an intellectually challenged and somewhat ugly on the inside “leader”, they send threats of court action and emails designed to intimidate tenants in to complying with whatever arbitrary rules they decide to implement as and when they wish with no regard for actual contract / tenancy agreement law. And the unders just blindly follow instruction without questioning the orders making them look as uneducated as their line manager, exasperatingly embarrassing for a so called professional company.

Lucky for me, I’m not easily bullied and I also know about contract law but for people less astute this would be an impossible situation to live with.

LANDLORDS BEWARE! This review concerns Miller Countrywide Falmouth Branch but given our experience with Countrywide customer care it appears that the culture of the whole Countrywide franchise is rotten to the core.
We have been renting out property since 1998. After the small family firm, based in Falmouth, which we had been a client of for over a decade was taken over by a larger company, quality of their service deteriorated We decided to try Miller Countrywide Falmouth branch. Big mistake and the beginning of a nightmare lasting 12 months.
A junior member of staff asked us if we would be interested in an arrangement with Pendennis Shipyard, a company which I have the greatest respect for. They had a 12 month contract with two employees who needed accommodation. We agreed. The tenancy was due to commence on 13/17/2024. We had repeatedly asked for the tenancy agreement. On 15/07/2024 the manager of the branch Mr James Harvey phoned asking me to Yoti sign an agreement which he had just sent. I pointed out that I had still not seen the tenancy agreement but he said it was imperative that the agreement was signed immediately and he would then forward the agreement. Remember this is two days after the commencement of the tenancy! I signed and when the agreement came I found that our tenants were not Pendennis Shipyard but Marine Supply Ltd of Falmouth. This was the first time that the name Marine Supply Ltd was ever mentioned. I was not unduly worried because the “permitted occupants” were named as two gentlemen who turned out to be the directors of Marine Supply Ltd and appear to have never “occupied” the property.
The first red flag was when our tenants in a neighbouring property reported disturbing behaviour by the occupants of our property who turned out to be Bulgarian. Mr Harvey claimed that we had been fully informed about the fact that Marine Supply Ltd were contracted to supply labour for short periods of time to Pendennis Shipyard. This was absolutely untrue.
The next 12 months were a nightmare, not just for ourselves but for the neighbours in our other properties.
Most of the occupants, who stayed sometimes for a few days and sometimes for a few weeks, were from Eastern Europe. Most of them smoked indoors and not just normal tobacco. They never took their rubbish to the collection point , leaving it in thin plastic bags to be broken open by birds and other vermin and scattered over the patio. They never cleared it up. We and the neighbours did that.
We had signed for a fully managed service from Miller Countrywide and believed that sorting out this sort of behaviour was their responsibility. How naive! They did absolutely nothing for the whole 12 months.
The fully managed service was agreed at a discounted rate of 10%. The total rent received during the 12 months was £11,100.00. The actual amount seized by Miller Countrywide was £2,218.32. Almost exactly 20% of the rent. The difference is in the form of the hidden fees which they appear to be able to charge with impunity, such as a monthly fee to check various legislation such as HMO which were totally irrelevant to our property. They sent and charged for an annual income statement, which was not asked for and not necessary because we have an accountant. All of those hidden fees added up to over £1,100.00 over the 12 months.
To make matters worse; as part of the fully managed service Miller Countrywide should manage the switch of utilities and council tax at the beginning and end of the tenancy. They did not. In November 2024 we received a summons from Cornwall Council for non payment of council tax. Unbelievably they failed to switch the electricity at the beginning of the tenancy but did switch us to OVO at the end of the tenancy without our knowledge or permission. They appear to have passed on my name, address and email details to OVO in contravention of the Data Protection Act. For the record we would never deal with OVO.
We paid them, within the fully managed service, for a property inspection during the tenancy. No such inspection ever took place.
In my opinion this amounts to fraud; obtaining money by false pretences. Trading Standards have been informed and the police have said that it does look like fraud but it is a civil matter, not a criminal matter. We have exhausted the complex complaints procedure with Countrywide customer care and now have to decide whether to escalate to the Property Ombudsman or whether to take legal proceedings. Any other landlords out there with similar experiences who would be interested in starting a class action?

Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area
Daryl responded quickly to my enquiry and provide excellent directions to access the property.
At the viewing Daryl was insightful and knowledgeable of both the property and local area which was a tremendous help.
Daryls helpful demeanour and knowledge are an asset to the business and made the viewing a pleasant unrushed experience.
In my property search in Cornwall having dealt with over ten agents Daryl has been head and shoulder above his contemporaries from other agencies.

Like most others here I have had an awful experience with Millers (Plymouth branch).

I’ve had four failed sales (they were quick to find a new buyer each time which was their only plus point) on two flat I had listed with them, that they had rented out previously.

I have just lost two years of my life battling with Miller to try and complete the sales on both flats.

They recommended their solicitor for a quick sale, especially as on one of the flats the buyer was also using their recommended solicitor.

At one stage the buyer’s solicitor went AWOL for over two months, no-one could get hold of them!

In this time I had 4 different solicitors as they all seemed to leave (presumably because they had an overload of cases). I could go weeks with no reply and it was pot luck whether the solicitor I got reassigned to was any good. When I complained about this to Millers I was told I didn’t have to choose their recommendation, rather than them apologising for the state of the solicitors or taking any accountability. It was MY fault for choosing the solicitor THEY recommended!

Over the two years of this process dragging on you would expect them to ramp up their efforts to get the sales completed. Instead I was told when I complained that it was reasonable for them to provide an update every two weeks. As this hadn’t happened I was offered £100 compensation but that was it, and following up from that things didn’t get much better.

Whilst I was calling/emailing solicitors, managing agents and the estate agents desperately trying to get updates every couple of weeks I’d get an email from the estate agents asking the solicitor if there had been an update. Not pushing or going hard to try and help me get the sale over the line just asking for a general update.

I am amazed the buyers stuck with it so long but in the end they both pulled out due to the lack of progress and I have lost thousands in the months of having two empty flats and the various fees and bills coming from the solicitors.

Because of the two years of stress I gave up trying to sell the flat and decided to move back into one of them and here is the icing on the cake… they couldn’t locate my keys! They had signed them out in March to a contractor and hadn’t signed them back in. They had not noticed this for 7months until I had asked for them back! They then gave ME the number of the contractor to chase rather than doing so themselves! The contractor didn’t have the keys.

It then turned out that the reason they didn’t have the keys (that I worked out from going through old emails and had to tell them) was that they had had them back and then given them out to other contractors two futher times! So they had not signed the keys in or out three times! The most basic of all things an estate agent is responsible for is managing keys!

After all of this they managed to recover one set of keys but not the other and so ‘as a courtesy’ they replaced the set for me (not including for the post box that I had to cover). As a courtesy! That’s the absolute minimum they could have done!

On returning to my flat I found that the worktops in the kitchen had scratches not noticed by their letting team on signing the tenant out and the freezer had frosted up so much that there was a few inches of ice surrounding the door meaning the freezer couldn’t close and the door was warped. How years worth of ice build up was not noticed by the team either when signing out the tenant or when showing prospective buyers round is again a basic neglect of duty. Again another cost I've had to cover

To sum up Miller caused me untold stress for two years with a net result of 4 failed sales, thousands of pounds lost, unnoticed damage to my property, lost keys and no empathy to my situation at all. In return I've had £100 compensation for the hassle. Whoop-de-do.

Having dealt with estate agents over the years Millers have been by far the worst of them all by a Country mile! Avoid at all costs

I cannot express how absolutely horrified I am by the service I received from Miller Countrywide. From the moment I made contact, the level of unprofessionalism was staggering. I was treated with complete disregard and shown zero respect as a tenant.

I went to view a property at which time I was in a very desperate position for somewhere to live which is something they massively used against me. While I viewed the property before signing the tenancy agreement, I regret that I did not inspect it thoroughly enough to notice underlying issues that became clear only after moving in. Unfortunately, this oversight was compounded by the letting agents failure to address or acknowledge my concerns when I raised them.

Below is all the issues that were wrong with the property:
●Damp and mould: There was a persistent musty smell, and the wallpaper was peeling and bubbling.
● Kitchen Cabinets: The kitchen cabinets were in poor condition, with paint flaking and
chipping off. This led to debris accumulating on the floor and surfaces.
● Peeling Flooring: The flooring was also peeling up in the kitchen.
● Limescale and rust in the bathroom: The toilet seat was rusted and there is a build up of limescale present.
● Light Fixtures: 2 light fixtures in the property are not securely installed and very dim, with some hanging loosely.
● Bathroom Sink: Beneath the bowl of the bathroom sink I observed that this area was crumbling away and there is a gap likely due to mould and rust and also failed sealant.
● Bad Smell: The persistent bad smell throughout the property.
● Undisposed Items: A dirty headboard was
left behind in the wardrobe that was covered in mould.

They turned over the property very quickly and within 2 weeks of viewing they were ready for me to move in. I had put a holding deposit down however I asked for more time and to push the move in date back and I was told no as they had 'done everything they can to turn this over quickly' and that I was chosen by the landlord as I wanted to move in quickly which kind of says all you need to know.

I emailed photos and a list of the issues to Miller Countrywide 2 days after my move in date (I did not move all my things in and did not live in the property the whole time due to the issues) They were insanely slow on getting anything sorted. Before I moved in I had only asked for a clean to be done which they used against me saying 'All you asked for was a clean' in response to the issues raised. I was told to ventilate the property to get rid of the smell as it was due to no one living there for a while. Upon further inspection I found mould at the back of the wardrobe. I was also offered a carpet clean however the other issues were not going to be sorted as the landlord could not afford it. I decided this is when I would request an early end to the tenancy.

I sent this through and I didn't hear back for a few days, so I decided to chase it up. I got an email back from the girl I was liaising with that she had gone off on holiday and not even passed this onto anyone to deal with. Considering this in my eyes is quite a big issue it should have been passed to another colleague in her absence, a big lack of professionalism and poor communication within their team. I would suggest some training.

I forwarded the email on and was getting very little back so I decided to ring. I spoke to one person who reassured me they were dealing with it. However of course having spent so much money to move into a property and not being able to even live there I was really upset so I rang a second time, to which Lucy Pidner answered. I cannot begin to even describe how disgustingly rude, obnoxious and unprofessional she was. She laughed down the phone at me. Said I was speaking over her when for a matter of fact she was not letting me get a word in edgeways which is classic behaviour when someone knows they are in the wrong. She told me all the issues raised were a 'matter of opinions' and said, I quote 'You said you're not even living there so why does any of this matter?' She eventually hung up the phone on me whilst I was still speaking. I attempted to call back later and the following day to which they left it to go to voicemail. To believe she is the manager of this branch is highly embarrassing for them and reflects very poorly on their business and their staff.

The landlord accepted to end the tenancy early but not without making me pay rent for the next two months, including all the bills. But a win is a win and I would much prefer that than living there for a year.
I wouldn't even recommend this branch to my worst enemy. To my knowledge none of these issues have been dealt with and in the whole two months I had the keys the only thing that got sorted was the toilet seat.

I am writing to express my profound disappointment regarding my recent experience with the property purchase process of 53 Runway Road, Plymouth, PL68DT, with Miller and Countrywide, Plymouth, who are the vendor's agent.

After months of searching for a property, I was thrilled when my offer of £325,000 was accepted for the property matching the property offer as advertised (325,000 pounds). I invested not only my time but also considerable financial resources—over £1,000—into this endeavour on surveys and searches, only to face an unexpected and disheartening situation on the exchange date. To my astonishment, I was informed that my initial offer was no longer acceptable and that I needed to increase my bid. This request came as a complete shock, especially given that my offer had been accepted two months prior. It is incredibly frustrating to be gazumped at such a critical juncture, particularly without any substantial reason provided for the sudden change in circumstances. As a buyer relying on a mortgage, I had budgeted and planned my finances carefully. The callousness of the vendor and the rogue attitude of the estate agent in this situation have left me feeling bad. It's hard to understand how they could expect me to simply increase my offer with no justification, especially at such a late stage in the process.

My experience with every estate agent from Miller countrywide in Falmouth has been fantastic, I originally viewed a flat with them which they held onto for me for weeks, stayed in contact during this process and then were kind enough to negotiate with the landlord with another flat, direct me to the correct location over the phone and reorganise a missed viewing the same day. Thank you Dayna, Cian and James for all of your time and effort.

I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish.
I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this!
Should I wish to move house in the future they can be sure that I would not consider using them.