Millets - Monmouth Avis 

285
TrustScore 5 sur 5

4,9

21 Monnow Street, NP25 3EF Monmouth, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping

À propos de Millets - Monmouth

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 21 Monnow Street, NP25 3EF, Monmouth, Royaume-Uni

  • 01600 739187

4,9

Excellent

TrustScore 5 sur 5

285 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(285)

5 752 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Took a look at walking shoes

Visited Millets at Monmouth and took a look at walking shoes. Staff were very helpful and informative, but not pushy.
Both staff members clearly had excellent product knowledge and were most courteous.
How refreshing to get customer service of such a high standard.
Thanks very much indeed. I am very happy with my purchase too.

29 novembre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Such a happy and welcoming crew

Such a happy and welcoming crew, and the knowledge from everyone was very helpful !

23 novembre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Super helpful!

Jill and her team at millets Monmouth are great! They were super helpful at sorting me out with new hiking boots as my last ones were causing my feet to hurt. Super kind and helpful so 100% recommend😃

15 novembre 2024
Avis spontané
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Réponse de Millets - Monmouth

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Luke very helpful professional

Luke very helpful professional

14 novembre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Noté 5 sur 5 étoiles

Love this shop

We ( myself and my husband) love this shop. We are always popping in to buy something and the staff are so friendly and helpful . We bought some walking boots and a puffer jacket today and the staff offered lots of helpful advice. It's great that it's dog friendly too. There are so many shops closing because of online shopping , I really hope this branch survives .

10 novembre 2024
Avis spontané
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Réponse de Millets - Monmouth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Superb service

For the second time in 6 months I have had cause to visit the Monmouth Millets store in search of footwear. I cannot commend the staff enough. Friendly, helpful, efficient, courteous - they certainly make me more inclined to shop there in the future.

10 novembre 2024
Avis spontané
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Réponse de Millets - Monmouth

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Noté 5 sur 5 étoiles

Very friendly, knowledgeable staff

Very friendly, knowledgeable and helpful staff made it a pleasure to buy some walking boots there.

8 novembre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Purchased walking shoes for both myself…

Purchased walking shoes for both myself and my wife and waterproof trousers.
The lady who helped us with our purchases ,Jo I believe was her name was helpful and polite and provided her knowledge and understanding of the products in an informative manner whilst not seeming as if there was a hard sell approach. A manner which indeed both of us appreciated. Lady at the till was again extremely polite and friendly and very keen to assist. Thank you ladies, you made our experience a pleasure and we will be back.

31 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Efficient polite staff dealt with my…

Efficient polite staff dealt with my UPS parcel pick up very promptly thank you

30 octobre 2024
Avis spontané
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Réponse de Millets - Monmouth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent store and staff

Really helpful and friendly staff, excellent service.

25 octobre 2024
Avis spontané
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Réponse de Millets - Monmouth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Super helpful team when my son went in…

Super helpful team when my son went in for his DOFE food and clothes. He went in on his own and they were great!

17 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Very good customer servicd

Visited local store
Jess was very good at narrowing down choices I need for my requirements.
Friendly and professional

16 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Noté 5 sur 5 étoiles

I was very impressed with Luke today…

I was very impressed with Luke today who was so patient, polite and helpful. Thank you so much for helping me decide which walking shoes to buy.

12 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Noté 5 sur 5 étoiles

Millets in Monmouth is brilliant!

Visited Millets in Monmouth today to purchase some walking shoes/trainers. The staff - especially Jess who was so brilliant with her advice - couldn’t have been more helpful. This is such a great store to shop at and I always buy my outdoor clothes(except my boxers!) and outdoor gear from Millets high street stores. Millets in Monmouth is an exceptional store with exceptional staff and long may that remain!

9 octobre 2024
Avis spontané
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Réponse de Millets - Monmouth

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great service from Liz

Liz and her colleague served me today and actually replaced my boots despite them being a bit worn.They could see that they must have been faulty for the stitching to have come undone in the manner it had .
I cannot thank Liz enough for her kindness.

9 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Help with hiking boots

The staff at Millets in Monmouth were really helpful when I went in to get some hiking boots - they took the time to explain the pros and cons of various styles and were very knowledgeable and friendly.

8 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent Service

Staff were really helpful with my purchase, very professional. Thank you!

4 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent stock and service

I rarely go into Millets without buying something! They have an excellent range of footwear, outdoor clothing and walking accessories. The cater for high and low budget customers and often have sale items.
The staff in my local shop in Monmouth are extremely polite and helpful.

4 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

The staff are always really helpful

The staff are always really helpful. Luke helped me with walking shoes today and was knowledgeable and friendly.

4 octobre 2024
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service from staff…

Excellent customer service from staff in the Monmouth shop. They didn't have my size in the store so they ordered it for me and my parcel arrived the next day.

20 septembre 2024
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

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