Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... Voir plus
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Lisez les avis des autres
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... Voir plus
L'entreprise a répondu
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Voir plus
L'entreprise a répondu
We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Penzance
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
1-2 Market Jew Street, TR18 2HN, Penzance, Royaume-Uni
- 01736 800173
4,9
Excellent
504 avis
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Service with a smile
Service with a smile from friendly Douglas. Who could not have been more helpful. He went the extra mile to look for my size when it was not on display.
10 avril 2026
Avis spontané
Réponse de Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful
Very helpful, printed out information for us and helped with discount when we were unable to find. Excellent customer service.
3 avril 2026
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great sevice
Gina was exceptionally helpful in my purchase. Had good knowledge and demonstrated his to use it properly. Very friendly. Good value for money.
25 février 2026
Avis spontané
Réponse de Millets - Penzance
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Gina was friendly and helpful with my purchase today.
18 février 2026
Avis spontané
Réponse de Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly welcome and helpful advice.
Friendly welcome and helpful advice from Gina when choosing a new coat.
12 février 2026
Avis spontané
Réponse de Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Given very good service by Gina today…
Given very good service by Gina today with purchase of hiking boots, will return.
16 février 2026
Avis spontané
Réponse de Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Gina is a credit to your store.
Gina is a credit to your store. Excellent knowledge, helped us with our query and sold us just what we needed. Very happy.
11 février 2026
Avis spontané
Réponse de Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Penzance store was helpful
Jade Douglas at Penzance store was very obliging and helpful. When I wasn't sure which size of yaktrax I should buy.
5 février 2026
Avis spontané
Réponse de Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly sound advice
4 février 2026
Avis spontané
Réponse de Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Plenty of choice
Plenty of choice, available staff, pleasant, answered my questions.
Served by Jade.
20 janvier 2026
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Jade was 1st rate
Jade was 1st rate! Really gone the extra mile! Thank you so much for your help :)
A very happy customer
27 décembre 2025
Avis spontané
Réponse de Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent Service - again!
This was a deliberate return to a shop where I had previously had good advice and thoughtful customer service. I returned for an exact replacement of the excellent pair of walking boots I was recommended on my first visit - again I received friendly, helpful and knowledgeable advice from Gina who also gave me the space and time to try them on properly and make sure I was happy. Thank You, Gina!
29 novembre 2025
Avis spontané
Réponse de Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Brightened up a wet Monday.
Jade and colleague turned shopping into a proper giggle. Helpful, too!
1 décembre 2025
Avis spontané
Réponse de Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Penzance Millets
I went in to Millets on Saturday 29/11/25. I couldn’t find what I wanted and the man on the till helped me find it . He was very helpful . I think he is quite new there . All of the staff in the Penzance branch are helpful and it’s good to see they are training new staff to be just as helpful . It’s nice to go into a store where customer service is so good .
29 novembre 2025
Avis spontané
Réponse de Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Penzance Millets
This is our best local shop for outdoor clothing and boots, we have bought quality clothes from Peter Storm and Merrell boots here.
Thank you to Jade for being very helpful today, excellent service!
22 novembre 2025
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
While on holiday in Penzance
While on holiday in Penzance, we bought a pair of walking boots from Millets on the High Street. Gina served us, and she couldn’t have been more helpful while I decided on the right size.
19 novembre 2025
Avis spontané
Réponse de Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Well Douglas in the shop was really…
Well Douglas in the shop was really very good
When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there was one in stock! Also I now have to go back into town (I’m in my seventies) to get a refund for it! Why did they allow the order to go through in the first place
29 octobre 2025
Avis spontané
Réponse de Millets - Penzance
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
In store helpful staff
Did not have what I wanted in stock , but the in store staff were very helpful ordering the item online for me which also cancelled postage costs.
4 octobre 2025
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I was looking for hiking shoes so…
I was looking for hiking shoes so popped into Millets Penzance, great range so William was very helpful to get me a pair in my size, I was able to try them on in the store which is important to gauge the overall comfort and quality. Very happy with my choice and at a good price too, excellent.
8 octobre 2025
Avis spontané
Réponse de Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Called in advance re availability of…
Called in advance re availability of item. William very polite, efficient and helpful. My experience buying hiking boots in store was excellent. William helped me select the best boots for my needs with no pressure to purchase more expensive items. Last bought boots in PZ Millets 8 years ago. Such excellent service. Congratulations to all staff at Millets PZ
8 octobre 2025
Avis spontané
Réponse de Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
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