We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Dan and Jude were really helpful and knowledgeable when I was looking to buy new kit last-minute for a hiking holiday in the Dolomites. They listened well, gave me time, and the boots and socks they r... Voir plus
L'entreprise a répondu
Fantastically helpful team as always its such a shame that this store is going not sure what ill do for my outdoors needs!
L'entreprise a répondu
The courier left out side the flats and I live on THE 14th floor and had gone before I get the courier photos I rang them AND TRIED TO LET YOU KNOW BUT GOT NO WERE
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Worthing
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
78 Montague Street, BN11 3HE, Worthing, Royaume-Uni
- 01903 256162
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nice quick efficient service
Nice quick efficient service
Friendly staff
Helpful all round
5 avril 2025
Avis spontané
Réponse de Millets - Worthing
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I was served by Ellie today
I was served by Ellie today. She was very knowledgeable and polite. Excellent service
31 mars 2025
Avis spontané
Réponse de Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Réponse de Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millets in Worthing provided an…
Millets in Worthing provided an excellent service when I was buying walking boots. Ellie was knowledgeable about which were vegan and waterproof. Extremely helpful.
23 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Réponse de Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful nothing seemed to be to…
Really helpful nothing seemed to be to much trouble
22 mars 2025
Avis spontané
Réponse de Millets - Worthing
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent outdoor store
Excellent outdoor store with helpful staff, especially Ellie!
10 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service and amazing…
Great customer service and amazing savings on the winter collection! Recommend!
9 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
really helpful and knowledgeable
Ellie was really helpful and a joy do deal with. Excellent knowledge and great selection of stock.
1 novembre 2024
Avis spontané
Réponse de Millets - Worthing
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Helpful and knowledgeable staff
Mason was so helpful, patient and knowledgeable when it came to helping me buy hiking shoes. Definite 5-star review in order! Thanks Mason.
10 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Assistants who can actually help
Assistants who can actually help, talk and advise - great service! Very helpful staff members re hiking boots and protective washin/spray products. Thank you!
9 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Ellie was patient and helpful
Ellie was patient and helpful as I tried lots of trousers on.
8 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Polite, friendly staff and good choice of products
Both young assistants working the shop today were helpful, polite and friendly. Rowan helped us choose the walking boots we wanted, while his female colleague on the till was equally efficient and polite. It was a pleasure to shop there.
8 mars 2025
Avis spontané
Réponse de Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Only popped in for a browse and came…
Only popped in for a browse and came out with four items !! Assistant Ellie was so helpful, nothing too much trouble, great customer service
8 mars 2025
Avis spontané
Réponse de Millets - Worthing
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
What great staff in Worthing!
What great staff in Worthing!
Very friendly, very helpful & saved me some money too.
Fantastic!!🤩
Kiosk ref 360429804
5 mars 2025
Avis spontané
Réponse de Millets - Worthing
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Always friendly and good service
Always friendly and good service. The staff are helpful and willingly answer any questions. Good range of stock. We've shopped in there many times and service has always been excellent.
21 février 2025
Avis spontané
Réponse de Millets - Worthing
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
No quibble and efficient refund…
No quibble and efficient refund processed by Ellie.
20 février 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Great service & a good price in the…
Great service & a good price in the sale!
17 février 2025
Avis spontané
Réponse de Millets - Worthing
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Lack of customer care.....
Sadly, first time I have ever had bad customer service at Millets and it will be the last. I went in to buy some new boots to replace my other Peter Storms where the sole had malfunctioned. I was happy to buy a new pair and actually ended up getting 3 at a significant cost. I had a couple of bags and one box fitted in but the other wasn't big enough, so the guy asked if I wanted a bag (to hold the other 2 boxes) free of charge. On hearing this the female assistant called across the shop floor stating that they were for charity and couldn't be given away free so the offer was revoked. I then had 3 big boxes and a long walk to the car so naturally the additional bag would've helped. I left the store with boxes blocking my view and sliding around, together with my receipt with qr code for feedback on "how did we do today?". As I struggled back to the car I had time to reflect on how I had just been treated. I have now decided to return all the items and will be taking my custom elsewhere. I have no idea how much a bag was but the whole experience has left me feeling not valued as a customer. Walking is an absolute joy and boots cannot have bad memories attached to them and it will be remembered everytime they are put on. I have had many happy decades of wearing Peter Storm boots and shoes and do thank them for those but now I'm off to pastures new...
17 février 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Real customer service …
Went in to look for Blister posters….came out with a pair of very smart Wellies …plus the plasters ! Excellent service …very helpful but no “hard sell “…i was able to take my time to check the fit. Friendly assistant…proper customer service ….
10 février 2025
Avis spontané
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