We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... Voir plus
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Lisez les avis des autres
Dan and Jude were really helpful and knowledgeable when I was looking to buy new kit last-minute for a hiking holiday in the Dolomites. They listened well, gave me time, and the boots and socks they r... Voir plus
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Fantastically helpful team as always its such a shame that this store is going not sure what ill do for my outdoors needs!
L'entreprise a répondu
The courier left out side the flats and I live on THE 14th floor and had gone before I get the courier photos I rang them AND TRIED TO LET YOU KNOW BUT GOT NO WERE
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Worthing
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
78 Montague Street, BN11 3HE, Worthing, Royaume-Uni
- 01903 256162
4,9
Excellent
1 k avis
Demande des avis aux clients
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Very helpful
Lily was very helpful and polite in sorting out some walking boots for an old bloke on the hottest day of the year.
21 juin 2025
Avis spontané
Réponse de Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I made a impulse buy of sandals that…
I made a impulse buy of sandals that were displayed outside the shop. Lily served me efficiently and we had a nice conversation about about weather in different areas.
25 juin 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
The shop assistant-lily- was very…
The shop assistant-lily- was very helpful
25 juin 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Réponse de Millets - Worthing
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Walking shoes
In need of 2 pairs of walking shoes. Ellie was very helpful and patient, giving us advice re comfort and style and sizing of shoes. Thank you
3 juin 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very good service in Millets today
Very good service in Millets today, bought some walking shoes, special mention to Ellie who was most helpful
26 mai 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I was given excellent advice and help…
I was given excellent advice and help by Rowan in choosing some hiking socks I needed for a 26 mile charity challenge,
5 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Walking shoes
Went to Millets to buy some walking shoes and was extremely pleased with the service I received. A young man called Shaun was very helpful, informative and patient as I tried on about 4pairs of shoes. I chose a pair which were the most reasonable of them all and I’m very pleased with them. Also at the checkout a lady called Kay even gave my dog a treat! Great shop.
15 mai 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Very welcoming, friendly and helpfull staff
Very friendly and helpfull staff but, more importantly, a great and genuinely welcoming experience. I will definitely visit again.
13 mai 2025
Avis spontané
Réponse de Millets - Worthing
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Millets DOE offers, thanks Mason!
We went in for a rucksack for a DOE expedition, and the young shop assistant who helped us went over and beyond to help us, without being at all pushy on the sale. We came away with a great deal on a rucksack and a head torch.
Mason was brilliant, we could not have asked for better help, and as he himself had done all the DOE expeditions his advice was invaluable. Thank you for your time, and Millets, thank you for the great offers on the equipment.
Worthing 10/05/25
10 mai 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great help from Ellie
Great help from Ellie, who ordered my shoes and got me a 20% discount
21 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Brasher boots
Got my walking boots from there. With the invaluable help of lily. She was ever so helpful and so knowable!! She defiantly knows her stuff- told me how to take care of my boots in order to make them last longer.
5 mai 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Knowledgeable, friendly staff, trustworthy products
Always friendly and helpful staff in Millets. Worthing and in most Millets stores actually. Today I was served by Lily. Usually pop in when something I need and often buy something else useful also. This time it is for my next camping trip.
Sorry the Millets brand is under threat. Such a shame. Staff are knowledgeable (very important to me), motivated, keen to help you find the right item for you.
5 mai 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Réponse de Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Brasher walking boots
I bought Brasher walking boots in the sale. Mason & Lily were very knowledgeable and helpful
25 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great staff.
Great staff.
Visited Millets and was very impressed by the two young members of staff. Welcomed us and our dog. Found exactly what we were looking for. Knowledgable and helpful.
Product bought was good price.
23 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
The item i wanted the shop didn't have…
The item i wanted the shop didn't have my size, but the assistant was very helpful and ordered it online for me and it was cheaper online!
19 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Knowledgeable advice from staff member.
Visited today. Mason was extremely helpful as we were buying items for my daughter’s DofE trip. His advice was gratefully received and he was able to advise what was best for our first venture to do the Bronze trip. What a knowledgeable young man you have working for you. A credit to your store.
9 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
My son needed lots of gear for his Duke…
My son needed lots of gear for his Duke of Edinburgh award, Mason at worthing was absolutely brilliant with lots of knowledge and advice
Which was much appreciated
8 avril 2025
Avis spontané
Réponse de Millets - Worthing
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Really great service
Really great service - went in to pick up some kit for an upcoming DofE expedition. Assistant (Clerk 9/5) gave up a big chunk of time to help us out and talk through the options available considering our needs and budget. Can’t thank them enough - made the whole thing quick and pain free.
5 avril 2025
Avis spontané
Réponse de Millets - Worthing
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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