Miniso Avis 

Poca transparencia y poca profesionalidad: Hoy, once de octubre de 2026, a media mañana, tuvimos una mala experiencia en este negocio en dos sentidos: 1. Experiencia decepcionante. Compré un artículo y, al intentar cambiarlo en perfecto estado y con el ticket de compra, veinte minutos después de comprarlo, el establecimiento se negó alegando una limitación impresa únicamente en el reverso del ticket, sin que se me hubiera informado previamente de ella. Considero que las condiciones de cambio deben comunicarse de forma clara y visible antes de la compra, para que el cliente pueda decidir con toda la información. Una práctica poco transparente que perjudica la confianza del consumidor y la experiencia de compra. Mi decepción fue aún mayor por la forma en que se gestionó mi solicitud de la hoja de reclamaciones. La respuesta de la empleada, que manifestó su desacuerdo y abordó la situación en términos que percibí como personales, contribuyó a que una petición legítima del consumidor se convirtiera en una experiencia incómoda. Considero que el derecho a reclamar debe atenderse con profesionalidad y respeto, sin que su ejercicio dé lugar a confrontaciones personales. Una atención al cliente más objetiva y orientada a resolver la situación habría sido mucho más adecuada.

Very nice toys and friendly stuff, love it🥰

Went to the new miniso store that just opened off Bowles in Littleton, CO.

The store itself is big and clean with lots of merch. HOWEVER, the cashier was horrendous and when I noticed I was overcharged for press on nails I purchased her response was that even though the entire display was at a $7.99 price point it was incorrect and it was actually $9.99

I asked if she would honor the price that was on the rack, and she repeatedly refused. When I asked for the manager she said she couldn't get her because she was training a new customer service rep. I adamantly asked for someone else to speak to, so she huffed and puffed and finally went to get her manager.

The manager came out and explained the store was new so therefore there were lots of kinks being worked out which is understandable, but not the customer's fault. She finally issued the refund and gave me my item at the advertised price.

The fact that it was a $2 difference and the cashier gave me such an attitude and a hard time was unbelievable.

Definitely check your receipts before you leave that place and make sure they aren't over charging you.

Lied about price then wouldn’t let us return the items. We hadn’t even left the store yet.

En chile solo 10 días para cambio de producto bajo aprobación del jefe de tienda que por lo general se niega. Mala opción para compra de regalos para terceros

Tacoma Mall store experience. Dont expect to be able to get a refund even if you return something according to.m their policy on the receipt. Wish I'd seen these bad reviews before going today. I bought and tried to return an item within 1 day and had the receipt. It was obviously brand new condition etc. I had JUST bought it that day. (Receipt is the standard type that says you can return within 7 days.) Just randomly that particular item, no, you cant get a refund, they said. They didnt tell me this when I bought it. No signs to let you know either.

I would give it 0 if I could. The one in the Trafford centre has inaccurate and inconsistent pricing everywhere.
Conning customers who dont flag it themselves at the till. The sale prices in store don't always flag on the till and some full prices displayed inaccurately on the shelves so higher prices then show up on till. How are customers supposed to make informed purchasing decisions if you do not display all your prices correctly?! So frustrating!

Precios muy caros para lo que son los productos en si.

Me encanta, tienen de todo, entras por una cosa y sales con 5! Excelentes precios!!

Salve, ho valutato il vostro luogo di vendita 3 stelle perché sono molto delusa da come il negozio sia passato dall' avere commesse gentili e pronte al prossimo a impiegate maleducate e dallo sguardo raccapricciante; oggi, 9 luglio 2026, sono andata al centro commerciale Due mari per fare acquisti: come sempre ho fatto il mio solito giretto un pò per tutti i negozietti per poi andare da quello che io amo e odio allo stesso tempo, ovvero il negozio a cui sto riferendo questa recensione; io lo amo per via del modo in cui si presenta, spazio molto luminoso, grande, pieno di pupazzi che nei tuoi occhi sembra che ti danno il benvenuto per via dei loro colori, effetti estetici ecc... allo stesso tempo provo odio, per via del servizio prestato ai clienti da parte delle commesse: il primo giorno, ovvero la loro apertura, molta gente, commesse accoglienti ed accomodanti ecc.. adesso sembrano una massa di esaurite e infuriate con il mondo intero, dal loro sguardo sembra che soffrano dello stesso disturbo del poeta che scrisse l' Orlando Furioso, non so che cosa la clientela abbia fatto per ridurle agli stremi della loro pazienza. Ad ogni modo, ritornando al giorno d'oggi, sono andata da Miniso e al momento del pagamento, una commessa bionda, con un aspetto un pò scombussolato si presenta alla cassa: non chiedo che le commesse debbano avere un sorriso così grande per far venire loro una paralisi facciale, ma almeno un piccolo sorrisino per mostrare al prossimo di essere una commessa gentile e disponibile. Quest' ultima aveva una faccia proprio come il suo aspetto da mostro, con il tono di un' esaurita mi rileva il totale del costo dei prodotti e neanche un "buona serata" prima di andarmene ; prima dello scontrino e del rivelimento del totale mi da in omaggio un mascara e una carta buono da 25 euro e mi dice che poteva essere utilizzata entro il 10 luglio ( leggendo dietro la carta c'è scritto 20 ma va bene), e non finisce qui! Io per approfittare di questo buono sconto sono ritornata e ho preso degli oggetti tra cui una borraccia, un lampada per la notte di Mymelody, due creme mani e un portachiavi sempre di questo personaggio della Sanrio e si ripresenta la commessa menzionata prima e con una voce proprio arrabbiata mi dice che i prodotti in sconto non avevano l'accessibilità alla carta, solo quelli in prezzo pieno e le dico che non avrei preso la merce e l'avrei acquistata un'altra volta. E per ultimo, prima di pagare i primi oggetti vi era una signora anziana e con sè quella che sembrava essere la sua nipotina, la medesima commessa osa a prendersela con una bambina ( dall' aspetto di 5-6 anni) solo perché non riusciva a darle le monetine giuste perché non voleva darle il resto. Sono stata il più gentile possibile, cordiali saluti

I am writing to express my disappointment regarding a recent purchase I made at your Miniso store located at Burlington Centre (777 Guelph Line, Burlington).

I purchased a doll as a birthday gift for my six-year-old granddaughter. I am not a regular customer of your store, and I was unfamiliar with your blind box products or your final sale policy.

Before making my purchase, I specifically asked the salesperson for a princess doll. The salesperson handed me a sealed box, and I trusted that it contained an appropriate doll for a young child. At no point was I informed that it was a blind box, that the contents were random, or that the item was a final sale. There was no stamp or notice on my receipt indicating that the purchase was non-refundable, and the salesperson never mentioned this policy.

When my granddaughter opened her birthday present, we were both shocked to discover that the doll had a frightening appearance, including what looked like bloody tears. Instead of receiving a princess doll, she received a toy that terrified her. She was so frightened that she was afraid to sleep that night.

I returned to the store hoping to exchange the unopened packaging and the unwanted doll for a more suitable item or to receive a refund. Unfortunately, the salesperson refused, stating that the item was not refundable.

I believe this situation is unfair and unacceptable. Had I been informed that the box contained a random surprise doll or that it was a final sale, I would never have purchased it. As a customer, I relied on the salesperson's recommendation when I specifically asked for a princess doll suitable for a six-year-old child.

I feel that I wasted my money, but more importantly, my granddaughter had a very upsetting experience because of this product.

I have been a long time shopper at Miniso, usually buying brushes and hair products but also I did purchase their iPhone charger cords.
last July I purchased 3 and took them out of the boxes to ship home
once home one did not work ,not a biggie.so I Took it back to the store the other day they could see it did outwork its. $3 item but I wanted another ,after 15 min of testing and looking at it I presume the manager who could speak no English and used an iPhone to translate told me they would not replace as I did not ahed the box and receipt. really bad customer service it had miniso on the label clearly not working clearly theirs. so they have lost a long time customer.

I visited Miniso Luton, purchased a drinking bottle with a hanging pink straw, I didn’t think anything of it, one of those big plastic ones, 5 minutes later the straw had fallen off somewhere. I went back in the shop, the supervisor was on lunch so I couldn’t get to speak to him about the issue. An hour later I return to the shop as advised, the supervisor is called in and he says we lost the straw so it’s our fault, he also pointed a crack that I had not even noticed. The bottle had not dropped so I was buffled how the crack had even happened, he said it was our fault we lost the straw and we are responsible for the crack on the bottle ! I guess fair enough but what a rubbish cheap product that Miniso sells! Thank you , I have made a very firm promise to myself, never to buy anything from your stores ever again. All within 10 minutes of purchase, disappointed!☹️

I buy often at Miniso at Galeries d'Anjou rarely have issues with the items, this time I bought 1 cup that got deformed for no reason in less than 7days, despite the legal warranty they refused to exchange the obviously defective item. I was really unhappy and sad because I am a big fan of Sanrio products and I was considering not to go back again, however I contacted the customer service who understood the situation and acted right away. I was happy to go back and get a new item and a few extras. At first, because of how I was treated at the store I thought they didn't care about frequent clients, I was luckily wrong and I will continue to purchase there, I will however be mindful about who serves me and always keep a proof of purchase.

I loved has been shopping at Wellington store and all employees very present to help us

I charged them for a hour and then I try to play a 3 minute song and it disconnects and then reconnects multiple times and then one earbud dies and then the other who made this piece of trash 🤮🤮🗑️🚮

Not possible to pay with fysical money??? They only accept cards, no actual european money (€)

Sadly very poor customer service, I have emailed their support on 3 occasions and waited. It has now been well over 2 months, and I have had no response.
For an expensive store, they need a way of supporting people post purchase.

DO NOT BUY!! I ordered an item online. I received an email which claimed it was posted but no tracking. After several days it did not turn up. I tried to call them but there is no customer services number. I filled out their online enquiry form and have not heard anything back 3 weeks later. I have chased several times. If they just took my money without posting the item, it would be a crime.