Miniso Avis 

sick and tired of not being able to even access your web site to buy over RRP products because the website can't handle the traffic and keeps it open to bots over human

The younger lady in the Stirling store was absolutely incredible, so sweet and helped me with looking for a specific character! The store is always so warm and staff are approachable, would recommend a 100 times!! Thank you!! 🩷

I ordered an item online. It never arrived. I contacted customer service and was told I’d receive a refund. This never turned up. I emailed them several times but my messages went unanswered. In the end I gave up. I recommend you stay away from this company.

Would give zero stars if possible.
My 9 year old has been wanting a mystery bag for ages so saved up her money and today paid £25.99. Before she purchased i checked that the items were from in the store and it was confirmed they were. Well it was junk that they obviously couldn't sell old damaged stock. A damaged drinking cup which is very old stock. A friendship bracelet 1 pack of pirate stickers Nep Eg magnet and some mushroom noodles.
She was devastated 💔 and so I am what a waste of money. Wouldn't refund 5 minutes later and another lady returned upset and hers was worse than mine
So do not buy the mystery bags.

Pokemon TCG - used to be retail price on the website, now it's always above RRP for brand new products. Disgusting and greedy. Refuse to purchase from here now.

Bought 2 drinking cups. They don't close. Not secure enough to use. Customer service to be fair, got back to me quickly and found my receipt. I'm not willing to do the train journey solely to return poor products. So they'll just be going into the bin.
2nd time poor quality has been a feature with this company. Last time I was still in town when the purchase broke.
I wouldn't bother visiting. Poor quality products in abundance

I bought a thermal cup from the store that is supposedly meant to have a straw. I only found out when I came home that it didn't have the straw and I been waiting for a response from Minoso. Terrible customer service! I understand now why they dont have a telephone number as they would probably just have loads of complaints.

Mini so in Watford is really nice especially compared to Harrow one , there is two lovely ladies that work on a Tuesday and they made my visit to the store very good and I left feeling satisfied I live in Harrow but will now always travel to this store in Watford due to the excellent customer care and service received today

I ordered several items online for my daughter and initially received a shipment confirmation. However, I was later informed that the items were missing, which was quite disappointing. Unfortunately, the items were never delivered, and I have not received a refund.
I have sent multiple follow-up emails to resolve the issue, but I have not received any response. I would appreciate better communication and a prompt resolution in situations like this.

Miniso cancelled our order, took our money and then after chasing they cancelled.

This was the middle of February they cancelled our order, had to chase several times for our refund and still waiting, 35 days later!!!

Don’t buy or waste your money. Customer service does not even exist.

I used to like miniso, and I've gotten some great deals from them in the past. However, in late 2025 and 2026 we've had some key changes:
- Miniso have started price gouging TCG products, including Pokemon TCG
- Miniso website has received no investment at all, when product drops it consistently crashes and takes hours to put a transaction through
- Miniso do not care about bots and scalpers and offer basically no protection against them at all

Today Miniso placed Ascended Heroes ETBs on the site at £69.99 - a full 140% of the £49.99 RRP.

It have such a good value for the money I paid for because I was very satisfied with what I got

It is literally the worst store, overepriced for gross items, zero quality Just Hype 🤡 agr minus me review dene ka option hota to wo b inko na deta me, Or han Rude staff

Ordered a zootopia box for my daughter’s bday its been two weeks, no dispatch, no response to email nothing

The worst experience iv probably had online - have contacted my bank for fraud as they seemed to have just taken my money without any response

I would give this zero stars if I could. Dodgy company. Not only do they not send out your full order but they also charge more on the website for the products than they do in stores. It cost £2 more online than it does in their stores. And if you’re ordering more than one thing that can stack up to a lot of extra money spent. Never again will I be buying from here. Customer service is extremely poor too, trying to get in contact with someone is an absolute nightmare and there is no decent reply or thought when you do eventually get a response via email

I will never be ordering from this company again. Last order i was missing 4 items from my order of 7 things. Took over a week to get my money back. I let it go as a one off mistake so I ordered from them again. Even though I never received an apology. However, I’ve just received my next order which I ordered 2 blind boxes and I’ve only received one. This is unacceptable. I will never be ordering from them again.

It was the worst experience in a shop. I bought a keychain Cinnamoroll from Peterborough Queensgate Shopping Centre. The price it was 5.99£. When i went to till to pay they ask me 6.99£. I said i saw another price. I paid 6.99£ and after i checked the price i went back to till to let them know that it is a wrong price at till but she didn't care. All the customer who bought all the keychain ( Cinnamoroll, Hello Kitty, Kuromy and even more)they paid 6.99£ instead to pay 5.99£ and unfurtunataly nobody saw. One pound extra for each customer. I will never buy from this shop anymore. They even didn't apologise for this incovenience

Incorrect items were delivered - one random item when I ordered four things. When I contacted them, they apologised and said they’d send out the correct order but some items may not be in stock now. Lo and behold, I received a partial refund. I waited over a week but still didn’t receive any tracking info for my replacement order. Just waiting on them telling me “oh now these items are out of stock too!” Right before Christmas too. What a sucky company…

I was sceptical about ordering on the website as it isn't the best site to use. But went ahead anyway and order was placed. Had a confirmation email come through straight away. I then saw the reviews on here and was filled with dread that my order wouldn't turn up. Although it took 5 days to arrive I did get my items and was kept up to date about the delivery process on the day and what time it would arrive. All in all very happy 😊

Placed an order on the miniso website which wasn't easy as the site is probably the worst I've ever used, however once the order was placed i recieved a confirmation email and shortly after a dispatch notification with tracking. Delivery took 4 days and i received an email on the day to let me know my items were out for delivery. The items arrived packaged securely in a box, each item was bubble wrapped and there was a fragile sticker on the outer packaging. All items arrived in good condition with no damages. I was quite dubious about ordering from this company as I'd read the reviews after i placed my order but my experience with them has been good so maybe they've learnt from past mistakes 🤷‍♀️