Miniso Avis 

Got an email on 10.05.25 telling me that they'd refunded an item in my order due to it being 'unavailable', even though it's still listed as being available to buy now, over a week later. I emailed them on that date asking what was going on, still haven't received any kind of response. When I received my order last week, one of the items was wrong. So I emailed again to let them know and ask again about the bag. Still no response, even though they "aim to respond to emails within 48 hours". Should've read the reviews before ordering but thought it would be fine since I'd had no problems in the actual shop before.

Miniso Liverpool one.
I went to the opening of the miniso store at Liverpool one yesterday with my niece and our experience was not great. I have physical disabilities which mean i struggle to walk and stand still, but I am not a wheelchair user. The queue to enter miniso was extremely long with customers queuing between 1-2hours. I asked about assessibility due to my physical disabilities and was told that no accessible needs were in place and that I would have to stand in the queue if I wanted to enter, I was told that people in wheelchairs were in the queue, but im not a wheelchair user. I feel that customers with physical disabilities should have their needs met, and should not feel that they are unable to do something. I felt that I had let me niece down whom was looking forward to going in to the store. I had to get my mum who's in her 60s to stand in the queue with my niece, they stood in the queue for 1hour and 20minutes to enter the store. My niece wanted to make a purchase to be able to get a goodie bag but by this time the store had run out. I witnessed a customer who was standing in the queue faint and drop to the floor. The weather was extremely hot and the queue was extremely long. I feel that more customers could've entered the store than what they let in each time, they left the queue a lot longer that what I felt was necessary and I dont feel it was fair to customers. My experience was very poor and I feel that the customer service for people with disabilities was very poor, which shouldn't be the case. I have an access card which shows that I have mobility issues and that I cannot stand in a queue but this did not matter. I was left feeling very deflated and a let down to my niece, and guilty that my mum who's in her 60s had to stand and queue for such a long amount of time.

What a pleasant helpful young lady I received such fantastic service from this particular lady called ANISA B

I wish I had read the reviews before I ordered. Ordered a few 5 items, 1 wasn't even sent. 1 item was missing parts and 1 item was sent wrong not what I ordered.
I filled in the email form still nothing. Called no answer. Left a voicemail nothing back. Seriously disappointed taken my money and not delivered the correct items.

As others have said, the online service is really awful. Ordered an item online, was sent the wrong thing. Asked for a refund, was told it would be sent. A week went by, I emailed and asked what was happening, was told it would be sent that day. Another week has gone by and the item has not been received. I’ve asked for a refund but I don’t hold out much hope. Really really dreadful.

Ordered online. Receieved my order missing an item. Filled out the online message form, didn't hear back. Emailed, didn't hear back. Emailed a third time finally heard back.
Emailed asking for a conformation of my item being resent out , nothing back. Left to feel like desperately pleading/grovelling for my item THAT I'VE PAID FOR.
Terrible customer service avoid at all costs!

I placed an order few hours ago and now miniso cancelled it?? Apparently I wanted a refund for my order and I never wanted one? If it’s because the item I ordered was ‘out of stock’, then why is it still available in stock on the website? I genuinely do not understand this at all! ONLY BUY IN STORE NOT ONLINE!

Having read the reviews am sorry to find so many negative experiences and I nearly cancelled my order based on the reviews. However, I am glad that I didn't, as although part of my order was cancelled, i was refunded and the other items arrived really quickly. Am really happy with my purchases. I will definitely buy from Miniso UK again.

MINISO have cancelled part of my order even though the item is still showing as available to purchase. The remainder of the order has NOT arrived.
Have contacted customer services 3 times via email and phone message and not heard back.

Please contact me to resolve this!!

Utterly usekess. Still waiting fir an order and a refund. Can’t get hold od anyone

I wish I could put zero. I paid extra for express delivery 2 working days. The parcel didn't come for 5 working days . When it arrived my items were damaged. 7 times I've emailed 3 times I've rung automated phone line . No response or reply to any of my attempts to contact and complain. Im now reporting them to trading standards and advise anyone else experiencing same to also complain .

bad e-commerce. like everyone else has said ! i ordered from them and didn’t receive the package. they haven’t responded to any of my emails.

Such a terrible experience. They had this "Sale" on their website and I ordered a number of items. Then about 4 days later they emailed me "regarding the cancellation of my items". I advised that I didn't cancel anything and they said that many of the items were no longer in stock so they cancelled most of the order.

I then asked how longer until the remaining items would ship and I waited... I emailed again and again no response. I emailed several times and no one had the courtesy to ever respond.

Finally, the items did arrive and some were missing and the ones that arrived in a badly packed shoddy box and the items were all very low quality. I emailed to advise that some items were missing and what a dreadful service and surprise, surprise, still no one has responded to my emails.

A truly dire experience. Definitely avoid this shop.

AVOID. Items have not been delivered. Have sent numerous emails, no option to speak to anyone direct only able to leave a voicemail for a return phone call. Messaged via Facebook messenger and they have ignored everything. Still no items and no response over a month later. Dreadful company 😡

Same as other reviews, terrible online shopping experience. Took ages for a delivery to arrive and when it did, only 2 out of 12 items ordered were delivered. No response to emails or phone which is a voicemail only (“we aim to respond within 3 working days”). Items were for girls’ presents so I’ve had to buy elsewhere to have gifts in time. Appears to be no chance of contacting them for a refund. Ethically and professionally terrible - they have my money, have not delivered the items as per our contract, no reliable means of contacting them for a refund (or a re-delivery even though superfluous now). Would not recommend anyone to order online through this company.

Terrible service. Paid extra for next day delivery on 27/01 and ordered before 1pm. Apparently should be dispatched on the same day and arrive the next day for next day delivery but wasn't dispatched until 29/01. Only 1 item from my order arrived on 01/02, no idea what has happened to the other 3 items and no one will respond to my messages or phone voicemail. One was a present which I have had to spend extra getting a replacement gift as for a child.

Cute stuff but a bit expensive

Terrible customer service. Ordered birthday gifts and currently they're a week late. Apparently moving warehouses but it's not stated anywhere on their site

terrible service.
Ordered with 3-5 day delivery
no confirmation recieved until 10 days later
tried to cancel as per their instructions on website
left 2 voice mails on customer service no response
emailed no response
requested refund through paypal
now recieved tracking info with email saying 1 item unavailable.
I am dreading trying to return and get a refund

I bought a pair of cinnamoroll earphones from here and the first time I used them the left earphone didn't even work but this isn't the biggest issue I've had.

I went into the Derby Miniso store on Thursday evening there was a blue rectangular sign with cinnamoroll on it above the blind boxes saying '20% off all blind boxes' which is why I then bought 2 blind boxes. When I got home I realised that they hadn't took off the 20% on the receipt (I should have checked in the store) so I then went back on the Sunday and said about how they had forgotten to take off the discount although when I had gone back the blue promotion sign that was there was no longer there. One of the staff then accused me of being a liar???? and gaslit me saying that they would never have a blue sign?? and then I asked to see the manager and she said the same thing and also said I was lying. I asked them to check the security cameras from Thursday so that they can see the sign in the store she disappeared for a few seconds definitely not long enough to actually look at the camera footage came back and said yeh there wasn't anything there I was there on Thursday it wasn't there all I can do is refund you.

This is the worst customer service I have ever had and I was honestly so shocked that they gaslit me and called me a liar when I was telling the truth about the blue sigh promotion. I will never buy from them again.