The younger lady in the Stirling store was absolutely incredible, so sweet and helped me with looking for a specific character! The store is always so warm and staff are approachable, would recommend... Voir plus
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sick and tired of not being able to even access your web site to buy over RRP products because the website can't handle the traffic and keeps it open to bots over human
I ordered an item online. It never arrived. I contacted customer service and was told I’d receive a refund. This never turned up. I emailed them several times but my messages went unanswered. In the e... Voir plus
Would give zero stars if possible. My 9 year old has been wanting a mystery bag for ages so saved up her money and today paid £25.99. Before she purchased i checked that the items were from in the... Voir plus
À propos de l'entreprise
- Magasin de puériculture
- aussi dans
- Magasin de jouets
Coordonnées de contact
Royaume-Uni
- miniso.co.uk
1,9
Bas
64 avis
Aucune trace de demande d’avis
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It’s a shame
Bought a drinks mug from their store and contacted them via their support email as once used it is not really fit for purpose and has a defect and issue which is not listed on their packaging.
If the packaging had referenced this issue I would have just kept the item as a decorative piece instead and not used it for drinking (it’s intended purpose) or not purchased this item at all!
They didn’t get back to me for a week so I filled in the online form to refer them to the email and have now received a response to my initial email that nothing can be done as the item is outside 30 days and is not ‘faulty’.
I have shopped there regularly since the store opened in my town centre and have enjoyed the selection of products they have and the team in store are friendly so it’s such a shame to have this experience with their support team online.
Not sure I will shop from them again due to this as the item has a clear defect and they have ignored this and sent me a standard response.
4 novembre 2024
Avis spontané
If I could give minus stars I would.
If I could give minus stars I would.
The product I ordered online on 21/09/24 was in stock, item still hasn’t arrived. I have asked them twice to refund the money, I have sourced the item somewhere else and now they are ignoring me. I have been sent 2 notifications of tracking after requesting a refund. The customer service is disgusting, they have lied to me. I would never use them again or recommend anyone else to do so. Still waiting to be contacted.
21 septembre 2024
Avis spontané
Terrible company
Placed two orders. Both orders cancelled a lot of items right before Christmas because they sold stuff they no longer had in stock. I placed a big order on Dec. 13th as the site promised Christmas delivery for orders before Dec. 19th but it's now the 26th and haven't received anything. I used the tracking number which apparently doesn't exist either. Asked for a refund as I haven't received anything and they refused. Will need to take it through PayPal.
26 décembre 2022
Avis spontané
Fake ‘Japanese’ goods not really good
Like many Chinese merchants, they are dishonest on hiding where they come from and claiming they are Japanese.
Thanks for mass labour production, You can find some products there are copy cats and selling at lower price. Suggest to check before you purchase if you are copyright conscious to support original design.
Please note that they are NOT JAPANESE DESIGN. Don’t be faked by their brand communication.
Frankly, It’s not a comment to the quality of their goods but the brand reputation. There must be some reasons they can sell cheaper than others in same type of goods. Safety, materials used, sustainability, shelf life..
19 août 2022
Avis spontané
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