Miniso Avis 

We were visiting and the lady was so nice helping us buy stuff also complimented me she was so sweet the store has a lot of stuff and they were cheep and so much discounts i was amazed i really enjoyed and i recommend this store 🩵

This company has very poor customer service skills, since they are franchise, all locations are not connected each other, so that consumer alert! Many items are not returnable, they are not complies with Canadian consumer rules. the store location I encountered is: Lougheed Mall Miniso at 9855 Austin Rd., Burnaby, BC V3J 1N4.

Literally the worst website on the internet. Terrible servers. No customer service. Cancel orders at their whim. And good luck getting refunds!

It was very bad I bought a wooden craft rose and teh instructions were very bad and not understanding and every piece I put in another piece breaks and I bought a burj khalifa Lego and the same thing and they didn’t let me return it or exchange it because apparently I “opened it” which ofc I’m gonna do cus how I’m gonna know it’s easy or hard

Ordered a Pokémon ETB booster packs through guest checkout and had trouble with my parcel and tracking number. Got a swift response from the support team and had my issue solved within a timely manner. Thank you for your help.

Shocking customer service at the Derby store. Incorrectly priced items, no interest in customers at all.

Ho visitato il negozio Miniso di Avellino e per 2 volte mi è capitata la stessa esperienza. Alla cassa la commessa mi dice che non ha i centesimi di resto. Specifico che molti prodotti hanno il prezzo ‘virgola 99’ e sebbene sorpresa ho lasciato perdere. 2 settimane dopo, di nuovo alla cassa la commessa mi dice che “non accettano centesimi” anche se io non volevo dargliene, ma riceverne 3 di resto. Mi chiedo: è una truffa fiscale? Una mancia occulta? Forse la società dovrebbe sapere ciò che succede in negozio. Alla fine della giornata c’è un bel gruzzolo!

A sweet shop in De Klanderij, Enschede.
Clear inventory, neat, and good service.

I placed an order about 4 am on Monday and 7 days later my items hadn’t arrived I looked at my account and realised the items were still sitting in processing. I contacted the support team asking why my products haven’t been shipped yet, why I haven’t been informed there is a problem with my order all the normal questions you would ask, customer support took the full 72 hours to respond to something so vague I wondered why they even bothered. I emails back asking why why order was sitting in processing for 8 days and received no response to that or the other email I sent
I only received half the order and one incorrect product.
No I wouldn’t even bother with them, they really was no business ethics
I spent longer writing my emails then I did placing my order

Mă doare burta non stop de la cacaturile voastre de produse! Nu recomand

Order took two weeks and still not delivered. I read reviews and got really worried so I emailed the support team. They responded and apologised my item was delivered within 3 days of response. On this basis they were really quick to rectify the situation. Although I feel I would rather buy direct from shop and not on line.

If I could give zero stars I would. They don’t post that if an item is 50% off you cannot return it. There is no realistic way to reach any type of central customer service. The store manager where I shopped should not be allowed to interact with people. He is disrespectful, rude, intimidating and when you try to be polite and reasonable he tells you “get out of my store!” He also threatens to call security…on someone who was polite and trying to be reasonable with him. The store isn’t very busy and seems to have just one clerk…who was very nice. But the manager was just awful. So neither I nor anyone I know will ever shop there again. They are not customer friendly and seem to think the customer is there to serve them, not vice versa. It was a very bizarre experience.

This is a terrible website. Doesn’t feature most of there brands and has no online shopping option. Massive waste of time tbh.

This was my first and last purchase from Miniso. It stopped working two days after I bought it, so I took it to an exchange. They blamed it on my using a powerful rechargeable battery. I explained it wasn't broken when it wasn't charged, but they didn't believe me. They later replaced it with a new one, but it broke again after a week, and this time, it wouldn't turn off.👎

Garbage store security guard follows people like breathing down your neck so tomorrow I’m gonna go buy a fidget cube at another store and rub it in his face. Then walk out with it and be like yeah not yours bye! This is the store on Granville street! And fyi Mr security guard your job is to watch the merchandise not profile people I wonder how you’d like it if people did that to you because of your skin color I bet you’d be pulling the race card!

Ore 18.38, domenica 10 agosto 2025, Avellino.

Entriamo io e mia moglie nello Shop incuriositi, poiché siamo genitori e volevamo capirci di più sul brand Miniso.

La prima cosa che ci colpisce è il fatto che la commessa (se così vorremmo chiamarla) stesse ascoltando canzoni neomelodiche napoletane con l'impianto audio del negozio.

Ovviamente alle 18.39 siamo già fuori dal negozio.

Sono sicuro che questi non sono i valori del brand, ma da imprenditore mi sento di inviarvi questo feedback affinché lo store ad Avellino migliorasse la customer experience.

Consiglio vivamente di indagare e approfondire il caso con la diretta interessata, poiché quest'ultima non credo abbia compreso di lavorare in una multinazionale.

Mi capitava spesso di fare acquisti e mi sono sempre trovata bene, fino ad oggi dove una della commessa si è messa a prendermi in giro e ad indicarmi, il tutto praticamente urlare e ridacchiando, non è il modo di trattare quei pochi clienti che hai, mai più.

We paid already but they say we haven’t paid the they told us to wait a while for the money to transfer back to our phone but after half an hour the money was still not refund and they took the recipe from the recycling bin so our recipe was crumpled

Absolute trash store, they had the wrong prices on all the plushy's and instead of honoring it, they made us return it and would not out of the price which is actually illegal. Don't both going here they try to rip you off. I just left the store in Novi Michigan at Twelve Oaks Mall and they give you nothing but excuses.

Miniso al Forum di Palermo
Prezzo esposto inferiore, non corrispondente al reale prezzo di vendita, che era superiore. Rimasta malissimo.