I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful. I had to wait for the necessary components to be ordered but I completely understan... Voir plus
L'entreprise a répondu
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This earphones & charger adaptor was advertised as an original Samsung product. When it arrived, it clearly was not. It's kind of worked for a couple of weeks, although the sound quality wasn't brill... Voir plus
L'entreprise a répondu
I found the company responded quickly to my emails, advised when returned goods had been received and replacement dispatched. The only reason for a star less was because a question I had asked in e... Voir plus
L'entreprise a répondu
I ordered a blue tablet case but received a message stating it was out of stock, chose two alternative colours only to be told they were also out of stock, and they only had one colour left. Accepted... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
mGuru is a family owned mobile accessories online retailer based in Luton. We offer Free UK delivery and low shipping costs for worldwide delivery.`
Coordonnées de contact
Customer Support Centre, PO Box 2564, LU3 2AF, Luton, Royaume-Uni
- 0845 519 0096
- customers@mobileguru.co.uk
- www.mobileguru.co.uk
3,3
Moyen
257 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de mGuru
Sorry to hear your charger is not working. We have a 30 days no quibble returns guarantee. Simply contact customers@mobileguru.co.uk and our staff can help resolve this matter.
Réponse de mGuru
Thanks for your feedback
The new Galaxy S7 case.
The new Galaxy S7 case fits perfectly and looks rather smart thank you.
13 octobre 2021
Réponse de mGuru
Thanks for your feedback
Great quick and efficient service, great product
Great quick and efficient service, good quality product *****
7 octobre 2021
Réponse de mGuru
Thanks for your feedback
The item was delivered quickly
The item was delivered quickly, however the company didn't reply to any emails regarding returns. In fact the only emails I received from them were asking for reviews!
28 août 2021
Réponse de mGuru
We have a 30 days no quibble returns guarantee. You can contact customers@mobileguru.co.uk and our staff can help resolve any issues.
Don't use this company
Sent me the wrong item then refused to resond to emails asking for a refund, leaving me out of pocket. Don't order from these guys, it's most likely a scam.
18 août 2021
Réponse de mGuru
Hi PJ, please provide more information about your order so that I can help investigate further. If there is any issue with your order we have a 30 days no quibble returns guarantee. I will be asking our customer support team to contact you to resolve this issue.
Order 3936
Order 3936
I have emailed mail you three times now and still No Battery for my Mobile Phone order AND I have put a stopped to the order and have informed my bank
I am disappointed and failed to deliver a battery which I did over a week ago
I have now sent you five emails and still no reply other to confirmed address and still no battery
I want a full refund if not I take my case to small claims court
16 août 2021
Avis spontané
Réponse de mGuru
Hi Peter,
Your order has been shipped via Royal mail. Usually it only takes 2-3 days but sometimes it could take longer. Please allow few more days and if the item does not arrive we can offer full refund. I have checked with our customer support team and they have sent emails to you on three occasions. Please check your spam folder if you are not receiving the emails.
Regretfully my wife didn't like it
Regretfully my wife didn't like it, being just too big. But having inspected it before return, not quite up to scratch. Service was brilliant once I was able to make contact. 3 emails went off into the ether!
10 août 2021
Réponse de mGuru
Sorry to hear the product was not to your satisfaction. If there is anything more we can do please get in touch with our customer support team.
Item didn't get posted for four days
Item didn't get posted for four days, even though I ordered in the morning. It took nearly a week.
Otherwise item was well packed and so far works OK
9 août 2021
Réponse de mGuru
Sorry to hear about the delay in product arriving. On rare occasions this may happen but if you require any further support do get in touch with our customer support team.
Item was not to a luxury standard as…
Item was not to a luxury standard as advertised. Doesn't hold S5e in place, as it slides down. Poor workmanship around camera moulding. Sticking fraying. Total waste of money.
2 août 2021
Réponse de mGuru
I am really sorry to hear the case does not meet your standard. We have a 30 days no quibble returns guarantee. Simply contact our customer support team who would be happy to help.
What's not to like?
I recently bought a new iPad, but baulked at paying getting on for £60 for a cover from Apple.I got a sturdy leather one from mGuru, received by return of post for a third of that price.
15 juillet 2021
Réponse de mGuru
Thanks for your feedback
Réponse de mGuru
Thanks for your feedback
Very good product
Very good product. Made with real leather as stated. Stand works well when using the iPad. Cost is good. Worth spending a little more to get the better quality. Would second and buy again.
8 juillet 2021
Réponse de mGuru
Thanks for your feedback
Very pleased with my purchase
Very pleased with my purchase. good value fast service. no need to contact seller all went well.. thank you
8 juillet 2021
Réponse de mGuru
Thanks for your feedback
Recommended
I can't fault the service. The phone case I ordered arrived quickly and was well packaged in recyclable materials.
5 juillet 2021
Réponse de mGuru
Thanks for your feedback
Réponse de mGuru
Thanks for your feedback
500000mAh mini Powerbank USB fast…
500000mAh mini Powerbank USB fast charge - If I could give this item and the company zero stars I would. I purchased this 30/5/21, within 10 days it was broken. I have tried several times sending emails and photos to contact Mguru but they have yet to reply!
Total waste of my hard earned cash!
Avoid and find a reputable company.
Update: 15/7/2021-since posting this review the Company were quick to respond and receive my emails! To their credit they then offered a refund or replacement, which they have now fulfilled. Thank you.
1 juillet 2021
Réponse de mGuru
Hi,
Really sorry to hear about your experience. Our customer support team usually respond within the same day but in this case unable to find any record. Please email customers@mobileguru.co.uk and our staff will help to resolve this matter. We have a 30 days no quibble returns guarantee on all our products.
The description said "Back Cover Case…
The description said "Back Cover Case for Samsung Galaxy S5 with Waterproof strip" The silicone strip wasn't included. This was expensive for a basic back cover. Didn't respond to my query why it wasn't included.
28 juin 2021
Réponse de mGuru
Hi Bruce,
If the item does not match your expectation you are more than welcome to return it under our 30 days no quibble guarantee. Please email customers@mobileguru.co.uk to arrange your return.
Delivery and the look of the item was…
Delivery and the look of the item was excellent but it doesn't fit my phone properly and now it's broken I won't be using myguru again.
11 juin 2021
Réponse de mGuru
Really sorry to hear about that. We have a 30 days no quibble returns guarantee. Please contact customers@mobileguru.co.uk and our staff will help you to resolve this matter.
Bought a wireless charging pad
Bought a wireless charging pad! Thing came plugged it in doesn’t work!
10 juin 2021
Réponse de mGuru
Really sorry to hear about that. We have a 30 days no quibble returns guarantee. Please contact customers@mobileguru.co.uk and our staff will help yor to resolve this matter.
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