Mon Motors Avis 

Excellent service from Rhiannon. Made the whole process of changing vehicles easy. Loving my new car and would highly recommend Mon Motors. Thank you

Ieuan Baldwin thank you for top class service.

Luke at Cardiff Audi was really helpful when I was choosing my Audi Q4. He provided honest advice and didn’t push me into making any quick decisions, which I appreciated. It felt like he genuinely wanted me to pick the car that suited me best rather than just closing a sale. If there was something he wasn’t sure about, he made the effort to find out instead of guessing, which gave me confidence in his guidance. The whole process felt calm and unhurried, and I left feeling comfortable with the decision I'd made.

We were interested in a VW ID 3 demo car at the Brislington branch but were persuaded by sales reps that a new ID3 would be cheaper.
We looked at finance which turned out to be very expensive and worried us. On the website, the demo car was£363 with K4 deposit but the salespeople’s computer they said was different and made it £100 more per month, so we looked at the new car finance deal which was £451. per month and a worrying amount for us.
When we received the contracts by email and on their portal, our car had been included which we had asked not to be included. We only wanted to give a K4 deposit and keep the money from our car towards the next car which we got an offer for from our local garage who sell Ford, the make of our car.
We were anxious about the payments and with the contracts being wrong including no insurances for tyre cover etc they said they’d throw in if we paid for paint work cover, we decided to cancel.
We cancelled 2 weeks ago, only a week after having paid the £500 reservation fee for the new car but no lease signed or registration form or order form.
The sales manager said we’d get our £500 reservation fee back but we’ve had nothing. He said he’d phone their finance department last Wednesday and it’s now the following Thursday, still nothing. He said he’d write an email confirming our cancellation and the return of our reservation fee, still nothing.
There is no email to contact Monmotors. We had one salesman’s email to cancel with which they used to contact us with the contracts, but their complaints email didn’t work or their escalated support compliance email, so we will have to take this further. Avoid like the plague!

Levi was extremely helpful throughout the process of purchasing my Volkswagen Tayron. He took the time to explain everything clearly, particularly regarding finance options, which made it much easier to understand. All available choices were laid out in a straightforward manner, and he was very professional in his approach. From my initial enquiry to placing the final order, Levi's communication was consistent and detailed, ensuring there was no confusion at any stage. I appreciated how everything was handled efficiently and clearly.

The whole experience of updating my Volvo was made extremely straightforward. Andrew looked after my needs and wishes very well.

Was great from start to finish, everything went smoothly and am happy with my new car

Mail made everything clear with his advice and quick responses. Communication was easy throughout. We were extremely satisfied with the experience and will return. We recently bought an Audi from another dealership and the Cardiff experience was far more positive.

I found a used Audi Q5 PHEV I was extremely happy to purchase. I paid a deposit. I arranged to collect the car, travelling by train to Cardiff on the pre-arranged day. The dealership was aware I was doing so. They told me they 'could collect me from Cardiff station but they wanted to not be in the traffic'. I should have thought again at that point.

First problem on arrival at the dealer: the car charger was missing. I had to point this out. I was told it had gone astray and a replacement would have to be bought and posted to me. I had to leave without one. It arrived over a week later during which time I couldn't charge the car. That cost me money. Not impressed but stuff happens I thought.

Second problem: the MyAudi app requires a vehicle code. I wasn't given one on the day. I was then told I didn't need one as the dealer had sorted it out their end. They had not. Several calls not returned, several emails too. I contacted Audi technical online who said I needed an activation card. I asked Cardiff Audi (Service department) for one. They told me I had to pay £2 for it. I had just spent £29k on the car. Laughable. I said - via email- I won't pay but I expect the card. They didn't EVER respond to that but some days later the card did arrive in the post. No note, just a card in an envelope. Rude but so be it. Problem at least solved.

Third problem: the code on the card was not recognised by the app as relating to my vehicle at all. Getting quite annoyed at this point. Dropped another line to the Service Dept (I was polite). Got the usual response - absolutely nothing! I emailed the Sales Rep who sold me the car. He told me not to leave a bad review. I said I wanted it sorted. He said just don't leave me a bad review.

I contacted Audi tech central - very helpful except: they couldn't sort it but to call Mon Motors Bristol rather than Cardiff. Not sure why Bristol. Perhaps they knew something I didn't about Mon Motors Cardiff? Called Bristol Audi who said 'no problem, change the Audi partner on the app to Bristol and you'll receive an email with instructions by the close of business today'. Hurrah!

Premature celebration as it turns out. No email arrived and hadn't the next day. I called again. I was told they would call me back asap. NO RESPONSE whatsoever.

It then dawned on me: The recorded message you get when you call Mon Motors Audi says 'abuse of staff will not be tolerated'. I originally thought that's odd, who would abuse the dealer staff? Surely not. Now I think I see why some poor souls may become frustrated with the service from Mon Motors (Bristol and Cardiff).

I have never owned an Audi before. I thought I was making the move to a bigger, bolder brand. On this evidence, I was very very wrong.

The leave a review email from Mon Motors Audi simply asks for 2 boxes to be ticked that sum up their service. None of the options allow anything other than praise. What a joke. Only praise is accepted!

I hope that other Audi customers that use Mon Motors have a better experience than I did. The 'customer experience' was frankly appalling throughout. And to date my problem in making the app recognise the car is unresolved. I am incredibly disappointed.

I recently purchased an Audi A3 and found the experience straightforward. The staff were attentive and ensured I felt looked after throughout the process. Being able to take the car for a test drive helped me decide, as it gave me confidence in my choice. It was useful to see how it handled before committing. Everything was explained clearly, so I knew what to expect. I'd say they made the process smooth by keeping things clear and simple. Still waiting call back mind to discuss the missing parcel shelf.

I was advised very professionally and thoroughly by Chris and he made the whole process from test drive to ordering and collecting the car very easy and stress-free. Chris took the time to contact me a few days after collecting the car to check if I had any queries and helped me to use some of the new features when I came in later with questions about them. I think my new Volvo XC40 was excellent value for money and I am delighted with it. Excellent customer service and a top quality car.

Always been treated with respect and politely. Second vehicle I have purchased from this company.

Mail was great. delighted with our new car.

The dealership had a welcoming and comfortable atmosphere. The staff were friendly and professional, which made the process straightforward. The showroom was well laid out and approachable, making it easy to explore options without feeling pressured. I felt at ease throughout my visit.

Great experience buying a car at Mon Motors. Mark made the experience friendly, professional with no hassle. He explained everything we needed to know in purchasing a new car and kept in touch throughout.

Always judge a Dealership after you have bought the car and this where this dealership has been a total disgrace. Sold a performance car and had nothing but problems with this car for the first 3months of having the car. I should have never of drove that car out of the showroom as they have done nothing but deny our rights on returning the car and totally denied the problems with the car (even though there was written report from another Audi garage stating these problems). Constantly chasing for a phone call back from the Manager was complete joke as every time we phoned he was out of office. They wanted nothing else to do with us once we left this dealership, may I add the problems started instantly, as I had to turn around 3 hours into a 6 hour drive home to another Mon Motors for them to 'semi' fix hardware issue which we are still dealing with. The way you have treated us is nothing more than dirt on bottom of your shoes. What was to be a day to remember for my wife who worked extremely hard to buy one of your performance car has been nothing more than absolute nightmare. You's have totally put us off 'Audi' brand and can truly say this will be last time we ever touch this brand.

Edit to reply: You's did look at this and totally dismissed our right to refuse the car within first 2 weeks. The manager at Bath Audi is a obnoxious denial man. Proof from another Audi garage stated in black and white paper the faults the car had/having. Christian sold this car knowing this! Disgusting. Pathetic response from pathetic garage.

Lewis was very good. Took a list of items than needed to be sorted with the car. When I took delivery of the car I was told all done. Drove the car away and it was immediately obvious that the car didn’t driver very smoothly. Brought the car back next day. 2 buckled tyres diagnosed and drivers heated seat not working. Not a very good start when I got told it had been test driven and everything was resolved. You now have my car for a week. Not the service you expect from a main dealership who says they do a wealth of checks to ensure the car is perfect.

Booked our Audi A3 in for a repair and had to wait a couple of weeks for a free slot which was okay as I had checked the error code and it related to engine management emissions and we were always running in EV mode .
Arrived and off to a bad start as accused of some sort of automotive crime for having read the error code.
Technician confirmed error code and part needed to fix, however as it was extended warranty needed approval.
This is where the dealer falls down as they will not order the part ( not in stock ) until approval is given.
On the second day approval was finally given!!
However it was too late to order the part and had to agree to pay £21 to get it delivered for the 3rd day.
Checked during the morning of the 3rd day and advised it was being worked on and so reasonably expected it to be ready soon.
Tried to contact service department in the afternoon with no success, so decided to set off for the dealer as according to the app the bonnet was now shut and had been for hours.
Arrived to be told "just working on the car" and this was 4 hours after supposed to be working on car.
Appalling customer communication and 3 days to repair and still had the cheek to charge the £21 premium fee.
Avoid if you can.

8/10/26
Despite replying to their message with all my details, I have heard nothing!

Disappointing experience with Mon Motors Bristol while trying to purchase a Geely EX5 Max.

We paid a £1,000 deposit immediately and were given details of a specific vehicle, but communication then became limited and the timeline kept changing. A vehicle we had been told was already sold also continued to be advertised as available.

After cancelling, we were offered another EX5 Max and were told that only Geely pre-registration approval remained, with the impression that approval was expected. We were later told it had not been approved, and subsequent communication became much less specific about whether the same vehicle was still being offered.

We raised a formal complaint with Mon Motors, but the complaint was handled by the same Bristol dealership that the complaint concerned. We asked several specific questions about the vehicles and what had happened, but did not receive clear answers to all of them.

We had originally chosen the EX5 Max as our first-choice vehicle and were still willing to buy one even after the first purchase fell through. In the end, because of the overall process and lack of clarity, we purchased at somewhere else.

Levi was professional but with a friendly disposition. His manner put us at ease and his obvious product knowledge gave us confidence to know we were choosing the right car. He had answers to all our queries and turned a major purchase into a seamless and enjoyable experience. Feeling well looked after and will certainly be a returning customer. Thanks Levi, you're an asset to the company.