Mon Motors Avis 

Booked our Audi A3 in for a repair and had to wait a couple of weeks for a free slot which was okay as I had checked the error code and it related to engine management emissions and we were always running in EV mode .
Arrived and off to a bad start as accused of some sort of automotive crime for having read the error code.
Technician confirmed error code and part needed to fix, however as it was extended warranty needed approval.
This is where the dealer falls down as they will not order the part ( not in stock ) until approval is given.
On the second day approval was finally given!!
However it was too late to order the part and had to agree to pay £21 to get it delivered for the 3rd day.
Checked during the morning of the 3rd day and advised it was being worked on and so reasonably expected it to be ready soon.
Tried to contact service department in the afternoon with no success, so decided to set off for the dealer as according to the app the bonnet was now shut and had been for hours.
Arrived to be told "just working on the car" and this was 4 hours after supposed to be working on car.
Appalling customer communication and 3 days to repair and still had the cheek to charge the £21 premium fee.
Avoid if you can.

8/10/26
Despite replying to their message with all my details, I have heard nothing!

Disappointing experience with Mon Motors Bristol while trying to purchase a Geely EX5 Max.

We paid a £1,000 deposit immediately and were given details of a specific vehicle, but communication then became limited and the timeline kept changing. A vehicle we had been told was already sold also continued to be advertised as available.

After cancelling, we were offered another EX5 Max and were told that only Geely pre-registration approval remained, with the impression that approval was expected. We were later told it had not been approved, and subsequent communication became much less specific about whether the same vehicle was still being offered.

We raised a formal complaint with Mon Motors, but the complaint was handled by the same Bristol dealership that the complaint concerned. We asked several specific questions about the vehicles and what had happened, but did not receive clear answers to all of them.

We had originally chosen the EX5 Max as our first-choice vehicle and were still willing to buy one even after the first purchase fell through. In the end, because of the overall process and lack of clarity, we purchased at somewhere else.

Levi was professional but with a friendly disposition. His manner put us at ease and his obvious product knowledge gave us confidence to know we were choosing the right car. He had answers to all our queries and turned a major purchase into a seamless and enjoyable experience. Feeling well looked after and will certainly be a returning customer. Thanks Levi, you're an asset to the company.

I was really pleased with the service at Cardiff Audi. Gareth handled the handover and was very helpful, explaining everything clearly and making sure I understood each step. The process didn’t feel rushed, and he remained polite and professional throughout. Nothing seemed too much trouble for him, which made things straightforward. I appreciated how friendly and courteous he was during our interactions.

We have a 2021 VW Polo and discovered that we had the wrong adaptor for the locking wheel nuts. I tried to phone Mon Bristol parts but they didn't pick up so I called Mon WSM who confirmed they had a master to determine the right one and could order a new one and get it in 2 days. Since I live closer to Mon Bristol I went there the next day expecting to be told the same story but this time I was told you can't get a replacement and would have to book the car in and get a whole new set of locking wheel nuts for several hundred pounds. I told the parts manager of my call to WSM and he denied it was possible. I didn't believe him and drove straight to WSM and sure enough they did what they said and we had the replacement adaptor in 2 days for £30 rather than the several hundreds being talked of by Mon Bristol. They are either incompetent or something else and neither is attractive. I'll never go there again but I would recommend Mon WSM

Further update.
22/09/2026, finally replied after asking me to contact them due to review and I told them I have already spoken to someone but I would contact again. Again and again I emailed them and they finally replied today and said “we see you have already spoken to our colleague.
Kind regards Jon.
Honestly, their customer service is disgraceful.

If I could give a zero I would.
Our Ford Torento went in for a full service in June this year.
Not even 4 years old at the time. 2 weeks ago my husband drove van off driveway and all lights on dashboard started lighting up.
Rang Newport Ford, they said to call RAC. This was a Saturday. We rang RAC they wouldn’t come out as van was not broken down.
Anyway, long story short, eventually RAC did come out and told us that the dipstick had never been inserted back correctly and there was an great deal of oil damage to the engine, well we were looking at thousands.
We knew as this was beginning of September at the time and only had a full service in June we could honestly say this was not our fault.
We contacted Ford Garage and sent them the report from RAC stating about dipstick.
eventually someone did get back to us as we were constantly being told someone would get back to us and they never did.
They denied all responsibility and blamed us.
It was our fault we are suppose to check the oil every week, everybody does, it’s in the handbook.

I explained we never did and didn’t know anyone who did check the oil every week, especially as it had had not long been serviced.
I also went on to explain that we had 2 disabled adult children who are in specialist college and we were without transport unable to get them there.
They did not want to know, not in the slightest bit interested.
So, after a lot of fight we have had to claim off our insurance. They have been very supportive and understanding (Direct Line).
We were going to be ordering a new van off them next year as we got this one from them.
Even though when it had been serviced before we were always kept us hanging about for approximately 8 hrs and would never contact us to let us know it was ready but this is the absolute last straw.
Bad enough causing the damage and if they had apologised in the beginning and took responsibility then that would of been fine, as mistakes do happen but their whole demeanour was disgusting in so many words we were told it’s your word against ours.

Replying to Mon Motors reply to review.
I have emailed you, I have sent you RAC report, rang numerous times, left many messages.
I have now resent you my phone number and email address.
Let’s see if anyone does get back to me but if they do, I know it’s only because I have done this review and you still will not admit fault.

I was kept up to date throughout and everything was done to ensure I could complete and drive away in one day.

Picked up my Audi Q3 recently, and Scott and AJ were really helpful during the process . Scott took the time to explain all the features, which made me feel confident driving away. The process felt relaxed, and I didn’t feel rushed at any point. I left feeling looked after, which was a nice touch.

My elderly in-laws recently purchased a SEAT Arona (WU23) from Jordan May in Bristol, and we couldn’t have been more pleased with the service they received.

From start to finish, the whole process was handled professionally, patiently and with genuine care. Jordan was extremely helpful and made what can sometimes be a stressful experience, particularly for elderly customers, straightforward and enjoyable.

The service was excellent, and we would have no hesitation in recommending Jordan May to others. A big thank you for looking after my in-laws so well.

I was considering staying with BMW or going to another Audi dealership, but Cardiff Audi made the decision easy. Both Ollie and Josh were friendly and professional throughout. They explained all the finance options clearly and took their time, so I never felt rushed. I’m sure I’ll pleased with my new Audi Q6 E-Tron when it arrives

Henry was polite, professional and took the time to explain everything clearly. He was attentive throughout and made the process straightforward. The rest of the staff were friendly and cooperative, creating a positive atmosphere. It was handled with care and professionalism.

Poor service - booked my car in for an MOT at Ford in Newport and when I arrived I was informed the booking taken by the call centre was apparently not confirmed by the dealer so I could not leave my car. There was a general shrugging of shoulders by the service team and I felt dismissed with no real alternatives or rebooking offered. Total waste of time for me and my wife who I asked to pick me up. They could have informed me!

I visited the dealership knowing what I wanted, and Leuan was both friendly and professional throughout. He answered my questions clearly, reassured me about my choices, and arranged a test drive to confirm everything was right. The atmosphere in the dealership felt welcoming, and it was easy to approach staff when needed. The process went smoothly, with no issues, and the 2 cups of coffee were fab! I left feeling really happy with how things were handled.

Bought a Puma car. The sales man was excellent. Found us a perfect car. Got a great deal part ex. Complete transaction seamless.

Mon Motors Chepstow was excellent the guys there done an amazing job on repaint in my rear bumper smooth from start to finish. Nothing was too much trouble kept me up-to-date all the way through definitely going back in the future. Would highly recommend.

Salesman Justin was easy to work with very knowledgeable polite and promp in getting back to me, made the whole process simple

Matthew M, at Cardiff Audi, made the process straightforward. He was friendly, personable and professional throughout, taking the time to answer questions clearly. He didn’t rush anything, which we appreciated. He had a welcoming manner and stayed attentive throughout & after the sale, ensuring we were happy with everything.

From contacting the dealership to enquire about the vehicle to driving away the car, the whole process was very smooth. Everything was well organised and straightforward. Tom and Mial were professional, friendly, and efficient. I drove away feeling satisfied with how everything was handled. Thoroughly recommended.

Chris was very easy to deal with and made everything feel straightforward. He took time to explain things clearly and helped set up the Volvo EX30 so I felt comfortable driving away. The handover went smoothly, and I felt looked after throughout. It wasn’t rushed, which I appreciated.

I picked up my new Volvo EX30 and left feeling reassured with everything in place.