JCT600 Limited Avis 

We purchased a vehicle from JCT 600 over six weeks ago. I have to say that Akeel himself was brilliant throughout the initial purchase process, and I genuinely cannot fault him personally.

Unfortunately, our experience with the dealership since purchasing the vehicle has been extremely disappointing. We have only had the vehicle in our possession for a few days during the six weeks we have owned it. The rest of the time, it has been back at the garage supposedly being “repaired”.

We have now had three failed repair attempts, and throughout this process there has been a serious lack of communication and accountability. Having to repeatedly chase for updates and deal with ongoing issues with a vehicle we have only just purchased has been incredibly frustrating.

Akeel deserves credit for his customer service, but unfortunately the way the situation has been handled by JCT 600 overall has completely overshadowed the positive experience we initially had.

Based on our experience, I would not recommend purchasing a vehicle from JCT 600. The lack of accountability, poor communication and horrendous customer service after the sale has resulted in an extremely disappointing experience.

First-class service from George Field at Audi York.

While looking for a new business car, I contacted several dealerships, including other JCT600 branches. George stood out by a country mile, and his service was the reason I chose Audi York.

He was easy to contact, took the time to answer my questions and provided several quotes to help me find the best deal. Nothing was too much trouble, and he kept me informed throughout the process.

An absolute pleasure to deal with. I’d highly recommend George and the team to anyone looking for a new business car, and I’ll certainly return when my lease ends.

Gina was amazing. She managed to sort an all in one plan for me whilst I was on my way to the airport. I realised I booked a telephone appointment whilst I was away in Australia. Gina Buckingham @ Customer Service Centre to the rescue calling me back and sorting it before I flew. A credit to your company. Thank you so much Gina your help with this was very much appreciated. Your a star ⭐

Car went in for what should have been routine fault identification, and the first time I got it back the fault occurred again the next day.

Took the car back in, they couldn't identify the cause of the fault but I got the car back with damage to a front wheel trim.

Took it back to get that fixed, and they scratched another of my wheel trims.

Be very careful checking your vehicle when you leave, don't let them rush you round.

I expressed interest in 22 reg Mercedes GLC two weeks ago. The car wasn’t available as it was with Mercedes having some things done so not available to test driven. I asked the salesperson, Oscar, to give me first refusal and I would go up by train and if satisfied, would buy the car for cash. This was agreed by said salesperson. I have been in regular contact with him and his sales manager since that initial contact. A phone call from Oscar this morning, 3rd October, advised me that another customer put a deposit down this morning and the car has been marked as sold. Absolutely no contact with me whatsoever. I had sold some investments and had the money available. Disgusting customer service and adds to the poor reputation car salespeople have.

Brilliant as always.. ⭐⭐⭐⭐⭐
Great customer service with smiles and free coffee.
All questions have been answered.
Everyone I have seen today were very helpful and knowledgeable.
Service done in an hour and car handed back to me straight away.
I was talked through service and health checks, everything was explained to me in detail and clearly which I never had at Evans Halshaw cowboys dealerships in Leeds and Wakefield.
Glad I changed the car brand and dealership 12 months ago.
The only regret - I should have done it years ago.
This wasn't my first visit at JCT600 in Leeds and for sure will not be the last one.
Thank you Conner, Luke, Adria and all the team at JCT600 Seat in Leeds for very pleasant experience this morning.
See you again soon x

Short story about how bad JCT600 Menston is , bought a car in January paint down one side started to peel in places they took it in painted it a different colour took it back again still wrong took it back again still wrong had it a total of 8 weeks. Decided to give me money against another car but lost £1700 on that car bought another car ,was told would have at least 3mm tread on tyres they have but 1.6mm is to wear indicator so only 1.4mm told they would put at least half of tank of fuel as that was in other car I got just above red . More money down . Still waiting for service history and had a chip on bonnet told they would get me a touch up pen still waiting and being ignored in total it will have cost me £33000 and the service has just unbelievable bad I wish I never gone there . Please read there reviews and pick a different dealer.

This is JCT reply.
Further to your note to the my experience page after taking delivery of the Cupra Formentor, I just wanted to clarify our position on several points:

Regarding the loss incurred on your Mazda following months of usage and subsequent depreciation, you had been talking about part exchanging it for some time before the transaction was made for the Formentor and that you had previously had several more powerful vehicles which you preferred.

At the time of your Formentor purchase your Mazda was valued in the region of £12,500 to £13,000 even before considering any paint rectification. As part of our attempts to help rectify your position we offered considerably more than market value at £14,500 in exchange.

Regarding the additional years warranty, this is correct and is only available if you take out a VWFS finance agreement. We always inform our customers of this so they can make an informal decision based on the information provided. This is part of the benefits of the CUPRA Approved Used programme when in contract with VWFS.

As part of financing a vehicle through any of our finance companies, we do receive a commission and don't hide from the fact that we do. We have no control over what rates are available to customers or what commission we receive. Due to recent legislation in the financial market, we are totally transparent about the commission we do receive and therefore we have a process where we send the customer the documentation via a link or email so they are under absolutely no duress to sign the agreement should they choose to proceed and if they do, they do so at their leisure but also have the opportunity between receiving the documentation to ask any relevant questions regarding the agreement.

Regarding the tyres on the vehicle, CUPRA Approved Used policy mandates a minimum of 3mm tread depth at the point of sale. As the tyres had at least 3mm of tread on, this is more than the legal minimum requirement and meets our CUPRA policy so we would not change the tyres as part of the preparation process.

I have spoken with Jake regarding the service history for the vehicle and he apologises for not having sent that via email, please find as attached. He also has possession of the touch up he promised, again that has been posted to you this weekend.

Best Regards
And my reply to JCT which they just ignore.

What a load of rubbish I lost out on £1700 on the Mazda through your incompetence I would not have changed it if the paint had been as it should have been when I bought it you had the car a total of 8 weeks of the 7 months that I owned the car and could not get it right .
As for the tyre s it’s not about what Cupra say it’s about some customer service the tyre had 1.4 mm of usable tread not 3mm as 1.6 is to the wear indicator. You also forgot about telling me the 2 year service was £99 pound then charging £149 ????? Your customer service stinks you personally didn’t even have the courtesy to speak to me when I collected the car I watched as you just looked the other way.
You just like making excuses up and blaming the customer for buying your defective car and then botching it up over a period of 4 months and still couldn’t get it right and you don’t think I have a right to be totally pissed off . I will be adding this and your reply to the review just to show people how it is all the customers fault for buying a car of JCT in the first place .

Sold a car to this dealer via Carwow. There was a slight hiccup with collection of the vehicle due to a driver being unavailable but communication was good and the issue very quickly rectified.

The inspection of the vehicle was thorough, as you would expect, but the price paid was that originally offered and the whole transaction process was seamless.

Complete and utter chaos. Towed my 20 plate car into Sheffield for Wednesday repair the next day. Couldn’t get through to service department at all to find out progress. When I finally got through they told me it hadn’t been done because of all the local flooding!!! Finally almost 3 weeks later I got the car back. Had to get a lift as without a car. They did say they may deliver Monday but they didn’t have the staff. Usually they clean it inside but didn’t even do that. Completely useless.

It's taken me a while to get around to writing this so please ignore the 'date of experience' below. I bought a 71 plate Polo in March 2025 from the York branch. Sales process a bit bureaucratic, especially around payment, but okay. Salesperson the young and enthusiastic type that wants to be your best mate. Driving car home the tyre pressure warning lights come on. I topped them up and carried on. Same happens again next day. Check the MOT record from September 2024 that states that the front tyres were ‘slightly damaged cracking/perishing’. Nothing was mentioned during the sales process. Any decent dealer would have pointed this out and made it part of the negotiations. I emailed the salesperson only to receive a boilerplate response: 'Regarding the tyres, I’m afraid we are unable to provide any financial assistance. As per our process, we require photos of the damage, confirmation from you, and an inspection at a local garage before proceeding. This ensures that we can properly assess the situation and determine how we can assist. Since the tyres have already been purchased and replaced without following this process, we cannot cover the cost of the work.
"Whilst I understand that the MOT report noted slight cracking on the tyres, during our 142-point inspection, no fault was identified that would warrant a tyre replacement. The tread depth was sufficient, there were no visible cords, and no cracks that would impact the tyre's performance.' Sod off basically.
I completed a pretty disgruntled 'Customer Satisfaction' survey that apparently is 'seen and dealt with by JCT600 senior management who take customer satisfaction seriously'. Not that seriously though. Never heard a thing from them. I suppose it's a case of buyer beware. Maybe I should have got on my hands and knees to check the tyres. I naively hoped they'd be upfront about any issues and have the decency to provide some form of redress when it was pointed out to them. But they didn't. I'll never use them again, but I don't suppose they care.

Just recently purchased a car from them I have to say what fantastic service from this company Graham Smithson sold me the vehicle had a couple of issues but were sorted without any problems he couldn’t have been more helpful.i am 79 years old and have never had in all my years a garage as exceptional as JCT 600 Apperley Bridge
Thanks again
Roy Wolstencroft

Went to Audi York for a service, very efficient service, will use again

AUTO CHAT BOT A PAIN IN THE BOT !
COVERS TEXT UP WHEN TRYING READ VEHICLE DESCRIPTION AND YOU CANNOT REMOVE THE ANNOYING THING !
IN THE END YOU JUST LEAVE !

Sold me a car that was substandard across multiple things including mechanical issues that would fail an MOT. Promised to fix issues and provide a courtesy car but never followed through with actions and back tracked on their words despite multiple chases.

Poor customer service, lack of attention and care at handover and false promises made. Do not use.

From my original enquiry with JCT 600 Doncaster.Re trading my 2022 T-Roc R- Line in.For a new 2026 R-Line.From start to finish has been handled professionally.I have been kept informed of every step along the way.I can’t thank Wayne Allison sales, and David Lloyd sales manager enough for their help,Throughout this transaction.And both Wayne and David for all their help and advice along the way.I can’t thank them enough.Jct 600 at Doncaster is a new VW franchise,in South Yorkshire.I can definitely recommend them.

Excellent help and assistance provided by Gina Buckingham @ Customer Service Centre. Gina answered our call promptly, was most helpful in arranging a 2 year all in one Service Plan. A pleasure to do business and a real asset to JCT600!

worst major dealership in doncaster
went in enquiring about purchasing a brand new Audi RS3 £60-70k saleslady came up to me never introduced herself just how can we help, didnt have a clue what she was doing totally not interested, offered me a drive in an A3 ?? what thats same as a RS3?? Really!! kept asking same question that i had given her answers too, then stood up and said will be back, 15 minutes waiting i walked out, abs horrendous customer service, Dont buy an Audi from here spend your well earnt money somewhere else.

I would like to start by saying a big thank you to David Glynn, from our first visit he was a great support for me as i felt i needed guidance on buying a new Car. He is very knowledgeable, guided me in the right direction without any pressure, i felt relaxed on the test drives and the understanding of all the new features, i am so pleased with my new Car and the service he provided as well as after sales support from him. I would recommend David any Day to Anyone! Thank you David, JCT600

There were very helpful and easy to chat to and an enjoyable process 👌

Gina was so helpful on the phone she created a really friendly environment explained everything that I would be needing and made sure that any questions I had were answered. Brilliant service !