JCT600 Limited Avis 

Absolutely shocking service from JCT600. I would strongly advise anyone considering buying a car from here to carry out thorough checks before handing over any money.

I purchased an Audi A6 from JCT600 for around £14,000, expecting a quality and reliable vehicle from a reputable dealership. Unfortunately, the experience has been nothing short of a nightmare.

On the drive home after collecting the car, the engine management light illuminated. I later discovered this was due to a stored fault that had not been properly addressed before the vehicle was sold.

The vehicle also had an outstanding Audi recall, so I took it to Audi for a health check while I was there. The findings were extremely concerning. The engine and gearbox were covered in oil, undertrays were missing, and sensors had been incorrectly fitted. On top of this, the Bluetooth system repeatedly disconnected, adding to the issues with the vehicle.

The car had to be returned to JCT600 not once, but twice. Despite having two opportunities to investigate and resolve the problems, the faults were never properly fixed. After everything I had experienced, I had completely lost confidence in the vehicle and had no option but to reject it.

Communication throughout the process was extremely poor. I had to repeatedly chase for updates, make numerous phone calls, and several emails went unanswered. Promised callbacks never happened, leaving me to do all the chasing myself.

Even after agreeing to refund me, I was told I could be waiting up to 10 days for my money to be returned. I also had to pay an £80 private registration retention fee, despite having every intention of keeping the car when I purchased it. This was an expense I only incurred because the vehicle turned out to be faulty, yet JCT600 refused to reimburse the fee, leaving me out of pocket.

This entire experience has caused me a huge amount of stress over the past three weeks. Spending around £14,000 on a car that developed faults immediately, only to go through repeated repair attempts and a lengthy refund process, has been extremely upsetting. The whole situation has affected my wellbeing and has genuinely put me off buying another car.

Overall, this has been one of the worst customer service experiences I have ever had. Buying a car should be an exciting experience, not one that leaves you constantly chasing a dealership, worrying about your money, and dealing with unnecessary stress. Based on my experience, I would not recommend JCT600 to anyone looking to purchase a used vehicle from them.

JCT 600 Sheffield Audi . Pre booked my MOT while u wait service which was completed including a health check in just an hour. Excellent service from start to finish. Everyone was polite and organised. I was also offered a complimentary car wash which I declined. Thankyou JCT600 Audi Sheffield.

I had an extremely disappointing experience with JCT600 Volkswagen Bochum Parkway, Sheffield.

I bought my Volkswagen Tiguan from Hayselden Doncaster in November. Shortly afterwards, the dealership closed. When an SOS fault warning appeared on the car, which was still under warranty, I booked it into JCT600 Sheffield as an authorised Volkswagen dealer.

Between December and March, JCT600 had the car on four separate occasions and failed to fix the fault. On one occasion, they kept the vehicle for over a week before eventually claiming the issue was caused by a wiring repair allegedly carried out by the supplying dealer, and therefore wasn't covered under warranty.

I questioned how they could possibly know this when the supplying dealer had closed. I also asked for proof that such a repair had been carried out, as I assumed any warranty or dealership repair should be recorded by Volkswagen. They were unable to provide any evidence and simply referred me to Volkswagen Customer Services, who were equally unhelpful.

Despite having the car four times and claiming to have identified the cause of the fault, JCT600 then told me they would need the vehicle back for further diagnostic work at a cost of £610. When I asked why further diagnostics were necessary if they had already diagnosed the problem, they couldn't give me a clear answer.

The customer service throughout was awful. Calls were not returned, communication was poor, and I was left with the impression that they simply didn't want to carry out warranty work and were more interested in passing the cost on to me.

In the end, I took the car to another authorised Volkswagen dealer, who diagnosed and repaired the fault quickly under warranty, proving that JCT600's handling of the issue was completely unacceptable.

Based on my experience, I would never use JCT600 Volkswagen Sheffield again. The customer service was shocking, the communication was poor, and the handling of a straightforward warranty claim was wholly inadequate.

I've purchased and had serviced by Audi, many approved used cars over the years, from A3, A5, TT, A7, to S3, so was excited to be collecting my dream Audi RS7 on Dec 23rd 2025 for ~£60k with 43k miles. With it being an approved Audi, I had peace of mind and didn't think twice about the standard. However, on handover I was genuinely shocked at the condition of the bodywork. Rear wheel arches were peppered in stone chips, and there were other chips and scratches, which I argued should have been covered during bodywork prep. I was told it was to be expected and there was 'insufficient margin in the car' to prepare it to any higher standard. As I'd traveled a long distance to collect, I accepted a £200 reduction in price to get the bodywork polished myself as goodwill and to 'stop me giving them a bad review'. Also instead of a set of rubber mats, I'd agreed as part of the deal, I was surprised to find only a front set of ill fitting A6 mats...presumably there wasn't enough margin. On arriving home and taking it to a body shop, I learned the cost to respray the wheel arches alone was ~£1000. The drivers door also had a bad rattle, as if the window was loose. There was also over spray on the tyre valves/caps from the alloy re-furb and the drivers door had a dent that I hadn't spotted. The ventilated seats, now it's warmer I've realised don't work properly. All in all, a very sour taste. The icing on the cake however, and what has prompted this review, was that the brake wear indicator started coming on intermittently having done only ~1500 miles/3.5 months after collecting. On the advise of Lincoln, I took it to my local dealer, Watford Audi, who showed me the pads were all at ~ 5mm friction material remaining, which raised eye brows. But the trigger for the warning was a frayed sensor wire on a OS front pad. They quoted over £1000 to have the front pads replaced and suggested I contact Lincoln for some good-will, as although a perishable item, pads should have lasted more than 1500 miles and the frayed wire was possibly a warranty issue and could have been visible on inspection. On the bright side, Watford fixed the window rattle after finding a bolt was missing inside the drivers door window assembly. Despite me sending the report from Watford, Lincoln Audi told me it 'met their standards' and couldn't help with the brakes. Apparently I 'might have taken it to a race track'!! In isolation, I perhaps would have accepted the brakes, but this was the straw that broke the camels back - really rubbish experience with Lincoln Audi. I couldn't help but remember those words from the sales manager 'not enough margin'. They asked me to escalate to Audi UK, which I did on 19th May. Sadly, Audi UK have been next to useless (I'm assuming they are inundated with other complaints) and I'm still waiting as of 30th June. Over 1.5 months since the original complaint.... I know VAG are struggling with margins, you can see that in the quality of latest interiors, but this is so short sighted and I certainly won't accept the 'Approved Audi' peace of mind again. What is it exactly that I paid a premium for? I advise you to thoroughly check the condition of any approved used purchase from Lincoln and ask for evidence that it has had a thorough preparation, as it seems once you've collected, there will be no level of good will or customer service. Perhaps it's because I'm not local. Either way, a rubbish experience.

Wanted some assistance with my Mercedes C220D recently when the message 'Wheel Sensor(s) Missing' flashed up in the display. Rang JCT600 Harrogate. They wanted £160 just to diagnose the issue. I was driving to Cardiff the next day so I left it and took it into a Mercedes garage in South Wales. Diagnosed and fixed for £120. Today I wanted to book it in for a 'Service A' with JCT600 Harrogate. They wanted just short of £1000 for the service. Needless to say I declined their offer. Just ripoff merchants. Won't be using them again.

Great service from Rickie
Very responsive
Highly recommended
Delivery of new vehicle was excellent - all smooth and no problems whatsoever.

Very happy with the service provided. Just bought a ID3 from JCT600 Bradford (Umayr) , he was very informative, helpful & patient.

Car not been off the road for 5 weeks

Sheffield branch never pick up the phone when trying to get an update

Customer service is the worst I have ever experienced

Awful service experience won’t ever go back! Horrid throughout! Previously used Haylsden Skoda. Today cost today just under £400 for
A basic service which was pretty much an oil change, oil cost over £100!!!. Anyway new garage hard to find (they could have said!). They missed something causing the engine warning light to come on 20 mins after picking up. Promised to let me know when done and send me a video, I wasn’t told when it was done and didn’t get a video until I asked. Young lady on the front door was nice but the service reception staff had a real attitude. Finally when I picked up car they said oh you’ve already been told what was found on the inspection! Oh no I hadn’t had to prize
It out of them. Never going back and not going to buy a new VW or Skoda if that’s where it’s looked after!

I would never use JCT 600 (Volkswagen) Bradford, ever again. I would avoid them.

I ordered a new car, paid upfront three days in advance of delivery and had to have it insured for the day it arrived at my address. I was told it was to be delivered on a transporter to keep only minimal mileage on the new car.

I was contacted at 1430 hours on the day of delivery that the car would not be delivered as it had been damaged at the dealership.

The damage was discovered by the delivery driver and missed on the Pre Delivery Inspection by the dealer.

I was sent a picture of damage, which I was told was to the rear of the vehicle, a deep scratch and gouge down to the primer.

I was told the damage would be repaired and I would get a new delivery date. So I was paying for insurance and lost interest on the initial payment and without a car.

The car was eventually delivered just two days short of two weeks later. The car arrived filthy inside with mud and gravel and finger marks all over the central console, with 29 miles on the clock, and I discovered scratches down the rear offside back pillar of the vehicle.

I checked the rear of the vehicle and could find no sign of the damage, as shown in the picture sent to me, it was soon to become obvious why not.

There was no explanation of why there was 29 miles now on the clock, but from the state of the interior it was obvious some one at the dealership had been using the car.

I was told the dealership would be in touch to repair the scratches, but after none was forthcoming we had to deal with a rude and uninterested dealership manager called Richard.

He eventually agreed to send out a repair team to my address, to repair the scratches. They could only do this in two further weeks time. They could not explain the mileage on the car to me at this time!?

So nearly a month with no vehicle that was costing me money in terms of no car, insurance payments and lost interest, plus now devalued by the increased mileage.

For the inconvenience I was offered a £50 valet and a bootliner.

The car was repaired on my drive, a month after it should have arrived in pristine condition, as a new car should.

So I drove it for the first time to a ceramic paint protection company. They contacted me shortly after drop off, to ask if I knew the car was damaged on the drivers door? I was in shock and immediately went to see the damage.

I could not believe it when they showed me the damage on the drivers door, it was exactly the same as portrayed in the picture sent to me. But it had been poorly spray painted and not sanded back and correctly filled. I had been falsely told by the dealer this damage was at the rear of the vehicle.

I took the car to a local independent paint repair company and they quoted me £377 to repair the door.

So an independent company is quoting me £377 to repair a brand new car and a repair the dealer had said was repaired. Why would an independent company do that for a new car, if it was done correctly????

I made a formal complaint and the dealership have completely ignored the facts and evidence provided to them, even the independent evidence of the paint repair company .

They now claim the mileage put on the car was to drive it on the road to the paint shop, and 12 miles on a PDI drive. I am not sure why they would think either would be authorised or acceptable with a new car?.

Especially when they couldn't even see the damage on the drivers door found by the delivery driver at their premises when it should have been initially delivered during the 12 mile drive in my car.

I asked for the £377 cost of repair or for them to repair the vehicle, and some good will gesture for all the financial loss, devaluing of the car and the inconvenience of no car for over a month and failed delivery times

I was offered the £50 valet, a set of car matts and a boot liner that they claim comes to the value of £200.

That doesn't even cover the repair cost.

I got no response from HQ JCT 600 when i sent them the details on the 7th May 2026, so I have taken my case to the Motor Ombudsman.

I have sent the full narrative of my issues to you again, at the email provided. I have also updated the dealership at the top of the thread.

Update - sent two emails to the email provided and no reply, shows how seriously they take customer service…..NOT!!

I bought my C250 Cabriolet from JCT600 Doncaster Mercedes, I have always had the car serviced there too. Mark Emmerson from Service has almost always been the person I have dealt with. I had my car serviced there last week , and again Mark was the one who dealt with me, he called me the day before for my DL number & NI number as I was taking a loan car for the day, this made the transaction on the day of the service more efficient. Mark recognised me and greeted me using my name, he always remembers that I use the car for continental road trips and always is interested as to where we are off to next. Mark thoroughly engages with his customers, I always feel that i have been treated as a valued customer. As promised the vehicle was washed & vacummed upon collection, Mark fully explained what had been carried out on the service and confirmed that the car had scored green on all checks. As my service plan is about to run out Mark also asked me if I would like to continue, i agreed and Mark said he would get that arranged. Fantastic service, the lady on reception that day (i cant remember her name) was very welcoming as usual and offered me a drink whilst i waited.

Iv I could give no stars I would. Got a car from jtc south Leeds 2 weeks ago found folts with it and thay don’t want to no . Had the car back to them with no problem resolved . Now I have asked for a refund and thay are refusing to do so .all I can say is stay away from this dealership and Terry lemon you sold me a lemon and you no you have

I recently purchased a used Mercedes SL from JCT600, and the entire experience was exceptional from start to finish.

Elliot, the Sales Manager, was first-class throughout—professional, knowledgeable, helpful, and a credit to the Mercedes-AMG brand. The whole purchasing process was exactly what you would expect from a premium dealership.

A few months later, I encountered an issue involving a separate Mercedes dealership in Norwich. Once again, JCT600 went above and beyond. Matt, the Service Manager, took the time to personally contact the dealership in an effort to resolve the matter. When that proved unsuccessful, JCT600 demonstrated outstanding customer care by funding the repair themselves.

For those who say dealerships are only interested in making a sale, JCT600 is the exception to the rule. Their commitment to customer satisfaction didn't end when I drove away—it continued long after the purchase. I wouldn't hesitate to recommend them and would gladly do business with them again in the future.

Thank you to Elliot, Matt, and the entire team for providing such outstanding service.

I visited JCT's VW showroom in April on a weekend, hoping to test drive a T-Roc. I was told to come back on a week day as the managers don't allow test drives on weekends (bizarre in my view).

A few weeks later, I showed up on a Thursday afternoon Lots of staff were sat at their desks, and no one stood up to approach me. I went to the reception and asked if it would be possible to test drive a T-Roc. The receptionist said that I would typically need a booking, but was very helpful and asked around the staff.

No one was interested and they all told her no. She then went into an office and the showroom manager came out, and went to one of the guys (Alex) and spoke with him. Next thing you know, Alex now has availability to help me.

We go on a test drive and I share that I have another car to view the following day, but he suggests I put the £250 reservation fee down any way as it is refundable.

I ultimately find a more suitable car elsewhere and ask for the refund. This proves VERY DIFFICULT.

When I called to ask, a showroom manager told me to email Alex with my account number and sort code, so I did. This was WRONG.

When Alex was back in office on the Wednesday, he calls and says that this was incorrect and to get my £250 back, I need to give him my long card number, expiry date and security code. This means giving ALL my bank details to JCT. I told him I did not feel comfortable and he said the only other option was to come in person. I was not able to have the refund to a different card. This would be a 1 hour plus round trip, to get MY money back.

Alex was rude and arrogant, and his energy towards me changed significantly after I chose to pull out of the sale.

They then accidentally somehow paid me the £250 back twice. Alex called me at 5.30pm on Friday night. I was away in Chester for my birthday weekend with friends and had just arrived when he called. He wanted me to pay the £250 back there and then.

Ironic how he was so responsive and attentive when he wanted their money back, but was slow, rude and unhelpful when I wanted my money back, and was asked to give ALL my bank info over to them, due to the showroom manager giving the INCORRECT instructions.

Giving 2 stars, as Carl and Phil were polite and friendly (despite Phil telling me to email the wrong bank details).

BUY ELSEWHERE. Absolutely terrible at every step of the way. Customer service is poor, poor, poor.....
I ordered a genuine, rigid, 3D shaped boot mat for my new Cupra via the Shop app. It's a £100 mat. Not the cheapest type.
They thought it would be totally fine to roll it up to save on the postage cost. It got completely distorted by the time it got to me. The damage was permanent.
When I got in touch I was advised it is normal process at JCT600 to roll these up for shipping. One start wondering what else they compress, fold, roll up to make it fit into a small package regardless of it damages it or not. Absolute joke. Why do they think it's okay?
They offered to give full refund if I return the item but theu refused to provide a shipping label and wanted me to pay for the return postage out of pocket.
It was clearly their fault so I refused to go this way.

After a couple of back and forth I was advised they will send a refund. I received the refund confirmation but no refund. It was about 2 weeks ago. Still nothing. I emailed the sales team yesterday. No reply.
I contacted their complaint department
2 weeks ago when I had issue discussing liability for return shipping. I hear led nothing back from them. I emailed them this morning. I have little hopes they will reply. Absolutely shocking service. Just stay away from them.

So I will start off by saying I wish I had gone to a main dealer from the start for a used car as the car I got matched exactly as described to the letter.

What I was looking for was a Vauxhall insignia mk2, as I have been a VX owner for many years. Now I had looked and took receipt of 2 other insignias that were from non-main dealers that had to go back due to undeclared faults.

I then came across one at this JCT600 site in Leeds, it was a fair bit more but with lower milage so I took the leap and reserved it thinking this will be a trusted vehicle from a main dealer that realises brand integrity with it being a recognised brand.

A call was placed with JCT600 in Leeds and I was assigned a chap called David Blackburn, David was very helpful in answering over the phone all questions about the car I had and even openly discussed the body defects on the car which we will get onto shortly.

A date was agreed to go see the car and collect on the same day by finalising the deal, finance was all setup over the web and not one issue or loophole to have to jump through out of the norm.

During this time, I received a high quality video of the car as a wark around which showed every angle of the car and a bit of the interior, The day I was due to pick it up I received a second video of it being valeted and must sat it was spotless, (I will need to find out what it was cleaned with to get the new leather smell as it is so spot on).

I arrive at 1pm and am warmly greeted by David who did take a real interest in the car and me which I found quite refreshing, we went out to the car and had a inspection, I was showed the marks on the car where the paint had slight scratches and if honest these were nothing but good to see a dealer pointing out any flaw in the car right from the get go. Let’s just say I was not leaving the place without the car.

Yes, I did pay more than I would have originally wanted to but with the lower milage and the assurance of it coming from a true main dealer it was well worth the difference.... knowing there would not be an issue if a problem arose.

Iv now had the car 14 days and it has not had one issue at all, this is a perfect example of how a car should be sold and advertised, the dealer took very good care of correcting any issues it would have had before sale (and believe me it had a fair bit of money put in it replacing serviceable components along with a service & full MOT). . .

I must however say a huge thanks to David Blackburn for the reliable communication & videos as we did have a few addition follow-up calls before I collected plus the honest overview of the car and its faults that I will never consider as faults “true and honest minor age related marks”.
The site was well presented and clean, David and the team were all happy and well responsive and happy to talk about cars and their detail, even got offered a coffee (Thanks).

As started with I wish I had gone here first rather than spending 2 months fighting over 2 other cars from not so reputable dealer sources. Would have saved me a lot of time and effort and sanity.

Again thank you David and the team, I am one very happy and proud owner of a brilliant well maintained car that I love.

Seriously if it is a reliable warranted car you are looking for check out the stock, you won’t be disappointed and can rest assured you are in good hands and covered in the event of an issue.

Purchased a car from them earlier this month. Friendly service from everyone there. From Graham who sold the car to Joe.
Had a couple of issues after purchase, but these were quickly sorted out and I am now very happy with the car. Will look at these again when I need a new car.

I booked a service online, at least thats waht I thought i had done. I arrived, handed my keys over and said my car was booked for a service. I had also added a couple of faults that I wanted investigating and a couple of new tyres to the booking. After 4 hours of sitting in a slightly grubby waiting space i received a text saying how much the repairs would cost, with an option to accept or decline. Once the tyres had been done i left, only to discover on my way home that the service light was still saying i was due a service. I also noticed that all four tyres including the three new ones were all showing wildly different pressure levels. When i sent an email saying i was unhappy i was told they didn't do a service they just did the tyres and checked the faults i had highlighted. After numerous emails to the service department saying i had an email confirmation of my having booked a service I was told that while my confirmation of booking had said 'service appointment booking' this was not a 'service booking appointment' so i would need to rebook. I was told "I can completely understand how this can be interpreted otherwise". JCT refused to accept responsibility for wasting my time so i took my car to Synter Sunderland for a service.

You unsubscribe from their emails but they just keep coming. Glad not to have bought

I arrived at jct600 seat in menston to drop off a courtesy car for a customer and was greeted by Louise on reception who guided me to the customer and helped out with our hand over. It really does make our job so much better when someone as nice as Louise is there to help out with the process and she then went on to offer us refreshments after, a real credit to your dealership, thanks once again Louise.