JCT600 Limited Avis 

Very disappointing experience with JCT600 Audi Bradford. I booked my car in for a service in April and specifically requested a DPF and general health check on certain components. The technician agreed to send a health check video, but despite chasing this multiple times and being promised it would be sent “shortly”, nothing was ever received.

I was advised to replace tyres, brake discs and pads and requested a quotation for genuine Audi parts, but no quote was ever provided. I eventually had the work completed elsewhere. To make matters worse, during my recent MOT another issue was identified — something I had specifically asked Audi Bradford to inspect during the service, including gearbox servicing advice.

Over the last three days I’ve called repeatedly asking to speak with the service manager Tariq and left messages with Jade, Alesha and another advisor, yet nobody has bothered to call back. I was genuinely pleased to see Audi return to Bradford after Sytner Audi Canal Road closed, but sadly the customer service has been extremely poor and disappointing.

I was in the process of buying a car at another dealership in the area however the service I was receiving was not positive and whilst waiting to know if I could go ahead with the purchase I saw an alternative car online at Audi that seemed to meet my needs better, I gave them a call to arrange to view it and from that very moment I realised this dealership was far more professional, knowledgeable and easy to deal with, they even helped me get my deposit back on the previous car by dealing with them on my behalf as they were just ignoring my emails and calls, an issue came up with the finance company on the day of collecting the car but Audi sorted me out promptly with an alternative lender and chased them regularly to get the paperwork through, I really couldn’t of asked for them to be anymore attentive, they even talked me through how to charge the car on the telephone once I had picked it up as I was struggling due to it being my first EV. Will definitely recommend to friends and family! ⭐️⭐️⭐️⭐️⭐️

Akeel was always avail to us and full
Of practical advice as we negotiated our first electric car purchase. I liked the fact they weren’t overly ‘salesy’, just supportive.

Nothing much to say apart that for a main dealer they are a joke
you make a valid complaint it gets ignored
you eventually speak to a manager who says they will ring you back later that day but they don't
i won't be taking my car back there for a service or use JCT600 HULL ever again as for the JCT600 reply here i did send you a copy of my complaint yesterday with all emails and again today myexperience@jct600 i also contacted the head office on the phone

I started off enquiring about a VW ID5, initially had a great video sent over by Umayr showing the car, it looked great, we spoke on the phone and arrange for me to be on site today between 12-1, I cheekily asked if there would be any movement on price as it was at the extreme of my budget, he bluntly said no. Ok, so I took the day off, arrived 1130, met Umayr who said he had to have the car valeted as in was lined out and came back in a mess!! (Alarm bells) not a great sales tactic, then after 10 minutes of waiting he came back to me and said the vehicle had been loaned out, hang on day of work, drove an hour from Doncaster and it wasn’t even on site! Gobsmacked and gutted, so no movement on price although I explained there was an identical model at VW Derby with 1500 mile less and for £1000 less, told it was a mess so he had it valeted and final straw not even there for my test drive, “it should be back later today!!”, got to be the worst customer service experience I’ve had. I had the deposit available in the bank to put down on this car today if I was happy. Back to the drawing board, I even tried calling the sales manager but no one answered and I got the answer phone, also emailed with no response, please be wary of purchasing from JCT600 Bradford

We are in the process of purchasing a new campervan from JCT 600 Commercial Vehicles Hull. The salesperson , Dave Cox, was very knowledgeable and informative regarding the campervan. He wasn't pushy like some sales people you meet but was very informative and knowledge regarding the questions we asked him.

Traveled over an hour to see a car which I had called to ask about to confirm it was there. When we arrived we had a half hour wait with nobody even acknowledging our presence then the car was in a compound. Asked for details about the car and the sales lady was so rude. Didn’t want to answer questions and when we showed worry at previous owner only having the car for one month we were basically shut down. Wanted to test drive but we were told she didn’t want to take us for a joy ride. Explained we wouldn’t know if we wanted it until we had driven it. Rude, no knowledge and unhelpful. We’ve left and will not return.

I purchased an Audi Q6 from JCT 600, Norton, Sheffield at the end of March, trading in a BMW which i had outstanding finance, this was part exchanged and provided JCT 600 with the settlement letter. I found out yesterday 22/4/26 they now require a further settlement letter as the prev one expired 8/4/26, 2 weeks after i traded it in. 1 week after i collected my new vehicle i chased up with the salesman that this had been settled he said it hadnt but assured me it would be straight away. So now i am still awaiting this being settled as according to BMW i still own this car, despite me trading it in 4 weeks ago!!! In the meantime i applied for a credit card and was only given a small credit amt despite having no outstanding credit that i knew of.
Absolutely would not deal with this company again!!!

Disappointing experience that fell short of Mercedes Benz standards I expected a smooth and professional experience when purchasing from JCT600 Mercedes Benz York, but unfortunately this was not the case. Despite paying for the vehicle in advance, I was told during my journey from Essex that the car could not be released. This caused unnecessary inconvenience and additional costs.
During my visit, I identified damage under the front bumper that had not been disclosed (I spoke to a senior manager about the car being checked by JCT, he confirmed it had been check but not all customers check under the car - shocking statement from an outlet and manager). Although I was assured it would be repaired, delivery was delayed. After receiving the car, I found further issues including interior trim damage, a broken seat button, and signs of cosmetic cover up work. The car also arrived with almost no fuel despite being charged for it. The £300 offered towards repairs is far below the actual cost confirmed by my local Mercedes Benz dealership. Communication since raising these concerns has been disappointing.

I have requested the car be returned to MB York and my funds be returned - STILL WAITING REGARDING THE REPAIRS OR RETURNING THE CAR!!!!
I hope JCT600 reviews their processes, as this experience does not reflect the standards expected from a Mercedes Benz approved retailer.

Saw a Vauxhall Adam for sale on Autotrader where it said it was at Yeadon. It wasn't. Went back a few days later. Found dirty great scratch & dent over rear wheel arch along with lots of stone chips on nearside. I was blamed for missing it yet the salesman had to zoom in on his iPad to see it in the published pictures! It was NOT shown front and centre like a dealer who takes responsibility would. Also car not been cleaned.

No fuel in car so had literal a 5 min test drive. Was enough to find clutch very worn. Salesman (P) said he'd get paint sorted but JCT not prepared to do clutch. Daughter liked car so we agreed £150 discount so I could get my mech to do clutch. Was called cheeky for asking!

Went back to pick up. Supposed valeting done. Was really dire. Salesman blamed the "Kosovan" they'd just taken on! P said we could take it back after we'd bought it and leave for day so rest of paint and proper valet could be done - guessing not by "Kosovan"!

Paid for car. Then discovered that one of 'two keys' for it had no electronics working just the key blade. Salesman blamed ‘me’ for not spotting, but I’d only been given the working key for the test drive.

Drove straight to my mechanic for the clutch doing. During my drive there, I noticed the windscreen was covered in something. I tried cleaning with washers but nothing shifted it. When at my mechanics I discovered that 80% of windscreen was covered with paint overspray and would need to be chemically cleaned off. I called P and told him of the discovery. No sorry, just, "We'll fix it".

My mechanic began stripping the car front end down, to replace the clutch, only to find the front sub-frame was so corroded it was actually dangerous to drive. Sub-frame rotting away on Vauxhall Adams is a VERY well-known problem so how in heaven's name it could be missed at an MOT (less than seven days before it was found and with NO advisories on the MOT either) was simply anyone's guess. I can only surmise that the tester was either a) utterly incompetent, b) simply ignored it, c) was told to ignore it or d) registered blind! Regardless of the excuse, both the individual tester and the test centre (JCT600 Menston) are being reported to the DVSA for failing in their statutory duty and allowing a potentially dangerous car on the road.

Unsurprisingly, you’ll not be surprised to hear I have zero faith in anything JCT have to say or wish to do. Frankly I'd be a fool to let my daughter loose in her first car from a dealer this slap dash, a dealer that, on this evidence, who seemingly putting sales over everything including the safety of those who ride in its cars and others on the roads.

So dear reader, our lessons for you to consider when looking at vehicles at JCT600 are:
- If you consider that JCT stand for Just Can’t Trust you’ll not go far wrong.
- Sales are ALL that matter – they are THE single objective of JCT600
- They will lie to get sales
- They will blame everyone else (including you) & take ZERO responsibility for any real issues
- You will quite possibly regret whatever you end up with
Buy from JCT600 Ltd with your eyes wired OPEN and your BS antenna set at maximum – for your own sanity.

UPDATE
Hmm. Was called. Hey he actually said "Sorry".
My overwhelming impression is this. If this happened in my business I'd be absolutely mortified. I'd be turning somersaults to appease the wronged customer just as I'd be turning over every rock to find out what had gone wrong to ensure it can never happen again. Not JCT600. Whole thing taken very much in their stride, very practiced, almost slick, as if they've done it all so many times before. Do JCT600 feel there are plenty more gullible punters in the sea?

I took my car to Audi York for a recall the other day, the service advisor Arron was super friendly and couldn’t fault him, however…

My car had a complimentary wash and hoover of the footwells, I could have washed it better myself and in most cases I do. I take pride in my cars and always want them looking nice and shiny but when Arron handed me my key and I proceeded to the drivers side of my car, I was shocked, no, appalled at the state of it, it looked like they just couldn’t be bothered, the entirety of the drivers side was smeared, it basically looked like they had washed it but not dried it or they’d tried to dry it with a dirty chamois as it was completely smeared and not clean at all!

I’m sorry but these are supposed to be ‘professional valetors’ and I know for a fact and 100% that I could have done a better job myself, I’m shocked at how little they clearly care.

Even though I didn't buy a car from this dealership I have to commend the exceptional and transparent customer service and communications I have experienced with Mathew from Doncaster Approved. When I am in a better position I will definitely visit this dealership.

Audi Lincoln JCT 600 one person in particular Kieran Stevens ( asst service manager ) This guy clearly has no customer service skills . Appalling attitude with no idea of the Audi product . I wouldn’t take my kids Fisher Price car to this set up , not to be trusted and clearly overpriced repairs . Take your vehicle to specialists , you’re looked after better and they actually know the product . Amateurs . They clearly have an issue with dealing with people who call them out and don’t pander to their lame excuses . Ask them to help with a resprayed wheel and they got the wrong one after me showing them specifically which one was wrong . The guy is a joke to the Audi name

We had a very disappointing experience with Volkswagen Approved Used at JCT600 Grimsby.

We called the day before to arrange viewing a VW Sharan (GU69) and were told to come down for 10am. After making a 5-hour journey, we arrived expecting the car to be in good condition, especially as it was advertised as an approved used vehicle.

While Oscar was polite and welcoming, the overall experience was far from acceptable. The condition of the car was shocking for a £19,000 vehicle from a Volkswagen approved dealership. One of the seats was badly chewed up, the bumper had multiple scratches, and there were marks all over the car. Even worse, the sliding door had visible rust. This was completely different from how the car was presented in the photos online, which made it appear well maintained.

We were extremely disappointed, especially after such a long trip. We were told the seat could be replaced, but for the bumper they would only offer a polish, which is not acceptable given the price. Had the true condition been accurately shown or communicated beforehand, we would not have made the journey.

The experience didn’t feel like what you would expect from a professional dealership. There was only one staff member present, and we weren’t even able to test drive the car due to insurance issues. After a 10-hour round trip, we left feeling misled and poorly treated.

To make matters worse, the car has now been removed from their website, which raises further concerns.

Overall, this was a very frustrating and disappointing experience. We expected much better from a Volkswagen approved dealership.

try to contact head office to complain about dealership and website just doesn't work, about as competent as their dealerships. unable to contact anyone at head office.

Went to JCT 600 Audi at Meadowhead for some lost service history and was served by a young lady , called Errin.
She was very profesional and couldn't do enough.
Very pleasant young lady.
Thank you Audi Meadowhead 👍

JCT 600 York Audi. Just bought a Q2 from them . Couldn’t fault service in any way. Great follow up. Received all the info we needed to decide. 5 stars

Brilliant customer service from start to finish. Reece McLaughlin was so patient, explaining and supporting me with decision to get a new A3. Cannot fault him or the team at all. Everything from start to finish was outstanding.

We were on a tour of Northern Britain in our Bentley GTC and on the second day an engine warning light came on. The nearest dealer was JCT in Leeds. Who we phoned first thing to arrange to take the car in at lunchtime. On our arrival we were promptly sat in the waiting area and made comfortable with coffee and biscuits whilst the customer liaison Nicky took charge of the vehicle and arranged for a diagnostic check. Luckily the checks revealed a couple of malfunctioning sensors on the exhaust which were deemed to be safe to continue using the vehicle. Nicky dealt with us very considerately and put our minds at rest that the car was able to continue our journey. I would just like to extend mine and my wife’s thanks for her help.

After sales is rubbish. They took commission for selling me cosmetic protection worth 549.00 for 3 years in 2023, have tried to claim on it before it runs out and I got nowhere. I was miss sold this as wasn't informed you needed private driveway & electric supply for them to come to you. Also VW wont let them come to their garage so im unable to use it. If i had known that, I would not have taken it out. Tried to ask for a refund for being miss-sold this and was promised a call back by 5pm, and guess what.... no call back!