JCT600 Limited Avis 

After sales is rubbish. They took commission for selling me cosmetic protection worth 549.00 for 3 years in 2023, have tried to claim on it before it runs out and I got nowhere. I was miss sold this as wasn't informed you needed private driveway & electric supply for them to come to you. Also VW wont let them come to their garage so im unable to use it. If i had known that, I would not have taken it out. Tried to ask for a refund for being miss-sold this and was promised a call back by 5pm, and guess what.... no call back!

Sold me a car with numerous critical issues, lied to me every step of the way, it’s been hell do not buy a car from them

We recently returned to JCT600 Sheffield Audi, having first made an appointment to speak with sales executive, Michael Johnson.

We had dealt with Michael previously & based on our experience, wanted to do so this time.

Yet again we weren’t disappointed.
Michael is a pleasure to deal with & nothing is too much trouble. Along with his colleague, Richard Orme, they really made the effort to put together two great deals for us & kept us well informed during the whole process. From walking into the showroom to delivery of the cars.

This was the fourth sale that Michael has helped us with & as a result, we'll return to Sheffield Audi yet again, when the time comes to change cars.

In Summary. Another very professional & pleasant sales experience. Our thanks again to Michael & Richard!

Absolute joke of a dealership! Does not keep its word! JCT600 York.
Imagine after sales! Waste of time. Wasted 3 days of my time with calls and emails.
Saw a used Golf GTI on the VW website being sold by them.
I wanted to reserve the car after a few email exchanges but they told me the price which was advertised was accidental and the new price is over £1000 more. This was after multiple emails over a course of 2 days or so.
Not only this the previous owners and optional extra were advertised incorrectly which I found out after questioning if it had the optional extras and it did not.
The owners were actually 3 not 1 as advertised....
The sales person was very good in terms of communication but there there was little he could do as it was the manager making the final decision. Oh and after telling them that the advert had incorrect extras and owners on from the first day it is still advertised incorrectly at the time of writing this review. The manager just said human error on today but they were informed by me on the first day that the advert has false information and still not changed.
Make sure you know what you're looking at and question them and do not base it on the advert. I have a seen reviews with after sales being bad luckily I found this before the purchase imagine the after sales service.

Had my Eqa booked in for a recall software update at Doncaster Mercedes, very welcoming atmosphere, was booked in swiftly and kept updated on my vehicle progress, special mention to Adam Withington, as he was super helpful and helped my complete my registration for the Mercedes app to allow me to access all kinds of useful features for my car, even after we’d left the dealership he was very responsive to my emails, an absolute asset to JCT
Thank you so much

Appalling service from JCT600 Leeds in resolving my VW warranty paintwork claim. 17/11/25 took to prebooked appointment to look at peeling paintwork. Lady who reviews paintwork didnt show. 24/12/25 taken back in for same lady, she did show this time. Chased weekly to 23/12/25 at which point were asked to provide photos by service manager. 19/1/26 the warranty repair was authorised by VW. Weekly chasing followed to get it booked in with JCT600 paint shop. Eventually booked in for 3/3/26. On 6/3/26 we were told parts were needed and should arrive 9/3. On this date we called for an update. No work had yet been done on the car as the bodyshop say the paint will peel again. They say waiting for JCT 600 to get warranty authorisation for new parts. We then chased every few days. 17/3/26 we called in person to the branch and we were told that just that day VW had been provided with all part numbers required. Previously just parts had been listed, not specific part numbers. We were told this would be chased 18/3. We are a family of 6 and have been given a 5 seat courtesy car in place of our 7 seat car which has now been with JCT 600 for all this time. We have explained the urgency of requiring our car returning by 27/3. In the meantime we have missed a booked service, there has been no work on the warranty claim and we do not have a vehicle to drive that the family can all travel in.
Customer Service is appalling. We have had to chase and follow up at every opportunity and have made very little progress in getting the work done. JCT600 and VW warranty claims useless. Still don't have my car and warranty paintwork not even begun. JCT600 have now had my car 16 days.

What an improvement on my last visit, managed really well by kirsty,technician feedback and new manager discussion, arrived not happy but left confident on there help

Just got my mobility car from here and I could not ask for any better service Simon Jackson was a star in my eyes I had no car and needed to be mobile as my car had broken down and was beyond reasonable repair he sorted car in one week and the handover was done in no time with all my questions answered and the car set up for me
Many thanks Simon for your time and consideration
Kevin Wilson

I recently bought a brand new Cupra Tavascan V1 from JCT600 Cupra Leeds, and the whole experience was brilliant from the moment I walked in. I’d never actually seen a Tavascan in person before, so I popped into the showroom out of curiosity—and I’m really glad I did. They had a V1 in Atacama Desert on display, and that’s where I met Klaudia, one of the Cupra Customer Sales Advisors. She was friendly, incredibly knowledgeable, and took the time to talk me through everything without any pressure at all.
It didn’t take long for me to realise the Tavascan was exactly what I wanted. I went for Tavascan Blue, which looks fantastic, with the optional Winter Pack which adds a heat pump, heated seats and heated steering wheel—features I knew I’d really appreciate.
Darren, the New Car Sales Manager, was also brilliant. He managed to track down the exact specification I wanted, which made the whole process feel really personal. I part exchanged my Cupra Born VZ (also bought from JCT600), and they offered me a great price, along with a solid discount on the Tavascan through a three year PCP deal. I placed my order on Friday, 6 March—and I finally collected it. I couldn’t be happier.
I would definitely recommend visiting JCT600 Cupra Leeds if you are looking to buy a new or used Cupra or SEAT. I will be going back there when the time comes to replace my new Tavascan.
Thank you once again to Klaudia and Darren! You are both a credit to JCT600 and great representatives of Cupra UK!

Just bought a used Seat Ateca in Sheffield. Tim the salesman could not have been better. Very friendly and helpful, without pressure. I gave him more problems than most customers I'm sure, but he dealt with them all in a relaxed and cheerful way while still being professional. The whole experience was highly satisfying, and I would recommend Tim to everyone. Love the car, so thankyou Tim for making it possible and for it being a really pleasant experience throughout.

Been owed a refund of over £500 since December and the sales managers refuse to call me back and duck my calls. If I could give this place 0 stars I would. Will be in contact with the ombudsman over their handling of my refund.

I paid £100 for a diagnosis for a battery draining issue ,it was a faulty infotainment system not shutting down they cleared the codes all good a week later same problem again .I researched online it’s a vw caddy 21 plate and has known fault to the extent vw have a developed a “ patch “ to download to remedy this JCT 600 technicians didn’t even bother to check their own vw updates so I had to tell them the van so far seems ok but battery charging light still appears the service team said I needed a new infotainment system at a £1000 didn’t even receive any compensation or apology Tony Frost after “ sales” manager never e mailled me back front of house nice people dog friendly ,but vw should replace it free of charge as it’s a known problem ,but won’t very poor

Visited Mercedes Jct600 in York this morning for some work to be completed on my car. Whoever the younge lady receptionist was , she is seriously in need of some training on Customer service skills, her attutide is appauling to say the least .Certainly dosent portray the Mercedes Brand that you aim to promote.

We have used vw vans for 20 years - but no more. Largely due to the absolutely shocking service from jct600 who took over West Yorkshire Van Centre. The service department is beyond a joke with works delayed no return phone calls and excuses so ridiculous they are laughable. Well done jct600 - it's taken you a couple of years to drive us away to Ford

I recently had the absolute pleasure of purchasing my Audi Q3, and I cannot say enough great things about Tony Mitchell. From start to finish, Tony was nothing short of amazing.

From the moment I walked in, he made me feel welcome and completely at ease. He took the time to really understand what I was looking for, answered every single question with patience and honesty, and never once made me feel pressured. His knowledge of the Audi Q3 was outstanding — he walked me through every feature, explained all the options clearly, and made sure I was confident and excited about my decision.

What truly stood out was his professionalism and genuine care. Tony didn’t just “sell me a car” — he made the entire experience enjoyable and stress-free. He kept me updated throughout the process, handled everything efficiently, and ensured delivery day was smooth and special.

If you’re looking for someone who is knowledgeable, trustworthy, and goes above and beyond for their customers, Tony Mitchell is your person. I absolutely love my Q3, and I’m so grateful for the exceptional service he provided. Five stars all the way!

Took our car with a engine management light in boston audi. Paid £150 for a diagnostic check. Was told it needed a g648 sensor and was quoted £480.60 to do it. I wanted a second opinion so got the car back and had a diagnostic check done by a audi master technician. He said nothing wrong with the sensor and all that needed doing was a glow plug replacing which is causing an engine management light and stopping the car from regeneration of the exhaust system. Very poor from jct600 boston audi. Do not take any car here

Trying to talk to Audi Sheffield about loss of connection to the app in my Audi Q4. Called 6 times over a week and each time told somebody would call me back. Why would you even insult a customer by taking their contact details and then not even bothering to make contact. It's pretty much as bad as customer service can be. My company spent £65000 on this car and due a change next year. Will see what BMW and Mercedes have to offer.

Had a poor service at the York branch. After our car had been returned (faulty actuator), my driver side door opened without warning whilst manoeuvring in a car park. This is despite a conversation about this recall fault being discussed during the initial booking call. Unsafe and poor customer service.

Really unreliable company. Had our Peugeot 5008 6 days and an engine fault came on. No rush to collect the car, no courtesy car given or even offered. Had to call them daily and sometimes they don’t even answer. Said they drove our car everyday when in the garage and could find no fault. Have given us the car back & after driving for less than an hour the engine light comes back on. 30 day warranty was tried to be breached so we would have to pay for a car we haven’t even had for more than 6 days. Really poor and will not be using them again and neither will the people I know.

Outstanding service from John, I was looking for a Golf R-line for some time when I came across JCT600 Boston,I gave them a call and went over some details explaining I live in London and could I get a video of the car and wanted any marks to be pointed out to help make a decision on whether to view in person. John did the video and I have to say it was great , my mind was set and put a deposit down to view the following weekend.On arrival the car was well prepped waiting to be test drove which of course I did and was an easy decision to purchase the car. Would definitely recommend this dealership.