JCT600 Limited Avis 

Moved from Mercedes Leeds to Mercededs Harrogate recently due to:
1) long waits for servicing
2) lack of response to feedback
3) poor sales staff
4) over priced minor servicing
5) appauling management
6) prmocies of "free valet" which never materialised or was terribly executed

Then went to Mercedes Harrogate under JCR600
and it was exactly the SAME!!!

Purchased a van from JCT600 recently along with delivery by transport, twice this was delayed and no one contacted me to let me know until later in the day, third time lucky delivered at 5.30pm so to dark to check over!!
Now I find that it should have been serviced as they’ve sent me an email saying service due!
I’d think long about using this company before purchasing,

I had a very disappointing and stressful experience with JCT600 Castleford that I feel others should be aware of.

I found a BMW 530d Touring on AutoTrader and called to check availability. I spoke to Mandy on Sunday afternoon, who confirmed the car was available and sent me a video of it. I was happy to proceed and planned to travel down on Monday to buy the car, assuming everything was as described.

I provided my car details for part exchange and specifically asked if the BMW could be reserved. Mandy told me it was not possible to reserve the car in the system because someone previously had reserved it and disappeared — however, she assured me multiple times that the car was reserved under my name.

On Monday morning, Mandy called with a part-exchange valuation. The offer was low, so I explained I would sell my car to Webuyanycar instead and then buy the BMW outright. Before doing this, I again asked if the BMW was definitely reserved for me, and once again I was told clearly that the car was mine.

Based on this assurance, I:

Bought a train ticket from London to Castleford

Drove to Webuyanycar to sell my vehicle

When I was literally 200 metres away from Webuyanycar, I received a phone call — not from Mandy, but from her manager (I believe his name was Ryan). He asked if I had sold my car yet and then told me not to sell it, saying there had been “confusion” and that someone else had reserved the BMW the night before.

This completely contradicted everything I had been told previously. After being asked to wait for an update, I later found out the BMW had already been sold to someone else.

I was extremely frustrated and disappointed. This situation could have left me without a car, and it only didn’t because of luck. I later received a message saying they would refund my train ticket, but several days later I still have not received the money.

A few days after that, the manager called again saying the BMW was “back for sale” because the buyer supposedly couldn’t afford insurance — which did nothing to rebuild trust after the way this was handled.

Overall, this was very poor communication, broken promises, and unprofessional handling of a serious purchase. I travelled, spent money, and made decisions based entirely on assurances that turned out not to be true.

I would strongly advise anyone dealing with this dealership to get everything confirmed in writing and not rely on verbal promises.

I purchased a used Lexus from this dealership for £24,000. My concerns relate to the condition of the vehicle at handover, the information provided by staff, and the standard of after-sales support.

After returning home, I discovered that the vehicle was missing a parcel shelf. I contacted the dealership immediately and was advised by a member of staff that they would attempt to locate the missing item and, if unsuccessful, would arrange a replacement. Two days later, I was informed that the parcel shelf would not be provided, on the basis that it did not come with the vehicle.

I subsequently raised this issue with the manager, who stated that because the vehicle was used, the dealership was not obliged to supply the parcel shelf. This position conflicted with the earlier assurance given by another member of staff.

The vehicle was also handed over without a radio security code. I was instructed to attend a Lexus dealership myself to resolve this matter, which Lexus subsequently did. This issue was not addressed by the selling dealer prior to handover.

Furthermore, the vehicle failed to start the following day, requiring assistance from the AA. Experiencing a breakdown within 24 hours of purchase raised concerns regarding the checks and preparation carried out before the vehicle was sold.

Following completion of the sale, I found the level of assistance provided to be limited, with outstanding issues not actively supported by the dealership. Given the purchase price, I consider that the overall standard of service and vehicle preparation did not meet what a customer would reasonably expect.

Based on my experience, I would not choose to use this dealership again.

Overall I got a decent deal for a new ID4 and the service from admin staff was good. However, I was very disappointed with the Salesman Mark Thornes. Mark was very responsive before the sale, but after that there was absolutely no response - dropped me like a lead balloon. Mark is not really interested in Customer Service. I won’t be approaching JCT600 again for my next new car.

Dealt with shaq he was great 10/10 Top Lad

I've bought a Volvo XC90 from Ronnie who couldn't do enough for me. He was very knowledgeable and super friendly and helpful throughout the whole buying process from start to finish. There has been a slight issue after picking the car up and again, the after sales service I have received from Joe has been impeccable. Thanks guys.

The whole organisation is full of crooks, thieves and liars. JCT600 Boston. Not an ounce of integrity between them. Purposely sold us a car they knew wasn’t fit for purpose, lied and refused to reject it even after it caused a crash, told me to keep driving it with young children despite an urgent warning light saying ‘pull over immediately’. After finally getting it rejected and recalled (because I went above them when they told me they couldn’t help) refused to pay funds back for over a month, didn’t pay the full settlement despite having the car for 2 months, leading to credit rating consequences that we are now still trying to fix. Rude, sarcastic people who found it highly amusing upsetting customers and shouting down the phone. Thankfully all evidenced and will be taking it further. 2 years from hell with a broken car, no doubt they will put it back up for sale as well. Worst ever place avoid at absolutely all costs..

I recently bought a car from JCT600 VW Hull and had a few initial issues. While the start wasn't ideal, the way the team handled it has been spot on.
Dan and the rest of the team were very professional. They agreed to a resolution quickly and arranged for the work to be done at my local VW branch for my convenience. I’d also like to thank the Head of Business at Hull; it’s clear that looking after customers is a priority there from the top down.
It’s rare to get this level of after-sales care. It’s given me a lot of confidence in the dealership and I really appreciate them turning a difficult start into a positive outcome.

UPDATE:
I want to leave a follow-up review for Scott Philips (Sales Manager) to thank him for his professionalism and dedication in resolving my concerns. Scott took full ownership of the situation, ensuring a fair and quick resolution that completely restored my confidence in JCT600 VW Hull.

Brand new ID 4 delivered to home with drive failure error on dashboard. Contacted broker who advised they would get JCT600 to call but no response from them. Broker advised to contact VW UK who recovered vehicle to local dealer. Vehicle is off road with no ETA for fix due to back ordered part.
Multiple attempts to contact JCT600 but number provided on documentation is for an Audi dealer who do not deal with this vehicle. They provided an alternative number, called and was advised someone would call back but no response.
Given up as now been almost a week, money taken out of account by VWFS for a vehicle I don't have with no ETA or contract from JCT600 to resolve.

Update - finally had contact from JCT600 on the back of this review. They informed me that, in their opinion, the vehicle was handed over and accepted by me so not their problem even though the ECU error shows the fault occurred before handover. Over a month now since delivery, paying out for a vehicle that I have never had and no support from JCT600 - don't be taken in by their offer of resolution replies here, they are just hot air.

Warning warning warning to all of you are thinking about buying a car from Jct 600 any dealers. I've just been ripped off I bought a car for £19,000 and silly me I thought been a big dealer with Kia I thought I could fully trust.
Damp carpets still not sorted out two front tyres need replacing even though salesman says nothing wrong with them then went in for a health check the engineer said needs new tyers. Quoted £1,1050 for new carpets
Got the car home for the first time in my horror the engine bay was ridiculously covered in mud and clay the manager says car cleaners don't clean anything under the bonnet as it's too fragile and giggled carpet still damp. And don't try and complain you will not find any email address for the CEO or area managers as every email I've found just bouncess back my warning to you is if you go and buy a car from any jct600 in the UK take with you green flag,the aa or rac professional engineers for a small fee it's best you do this rather than loosing thousands of pounds or just go somewhere else be warned warned warned

We had an excellent experience at JCT600 Mercedes-Benz Doncaster thanks to Carl. From start to finish, he was professional, friendly, and extremely knowledgeable. He took the time to understand exactly what we were looking for, answered all our questions clearly, and never made us feel pressured at any point.

Carl kept us well informed throughout the whole process and made everything feel smooth and straightforward. His customer service was first-class and really made the experience enjoyable. We are delighted with our car and wouldn’t hesitate to recommend Carl to anyone looking for a Mercedes. A real credit to the dealership. And Jct 600 Doncaster are also highly recommended by us.
Michelle & Darren Clark.

I purchased a BMW 440i from the Leeds branch of JCT600 in November 2025, and travelled up from Kent to see and buy the car. I need not have been concerned about travelling so far, the car was as described and immaculately presented ready for my arrival. Graham Smithson was the sales advisor, he was very helpful and professional, sending videos of the car, communicating and addressing any concerns I had before making the trip up to view. When I arrived he offered me a much needed cup of tea and was happy for me to take my time looking over the car thoroughly without feeling rushed at any point, nothing was too much trouble.

After the sale i needed a small issue sorting out which Graham handled without any fuss. 2 months on I am still very happy with my purchase and the experience overall. I would be more than happy to use this dealership again in the future.

My sales enquiry to mercedes sheffield was met with a lack of communication and management arrogance. Not what you'd expect from a mercedes dealership.

Recently took my Audi A5 to Doncaster Audi due to a problem with the in car heating system. After diagnostics was informed that my car needed a replacement heat matrix at a cost of £2052.84 . After some research on the internet i found that the most common problem was the coolant control valve , l checked this valve and found it to be stuck closed not allowing coolant to circulate through the heating matrix, l replaced this valve my self at the cost of £ 33.00 a 10 minute job. My question is how as not being a trained Audi technician can i identify this common and well documented issue when the trained Audi technician can not. Maybe they need some refresher training on how to identify simple problems

We came in this morning to collect our new car and The Customer service from Start to finish was Outstanding. Felt welcomed soon as we walked through the door. would Definitely recommend Rob to Anyone who Visits Mercedes-Benz Dealership at Sheffield. thankyou for Your help. 🙂
Laura & Sam

We arrived at Sheffield Mercedes to buy a second hand car. We were greeted after a few minutes by Jez who immediately made us welcome and ascertained our needs. After taking advice from Jez and finding out our options, it became clear that we would be best buying the new model. Jez was brilliant and sorted everything out for us. We are now the proud owners of a new Mercedes. Thanks all

I purchased a Golf GTD that unfortunately suffered from a significant vibration at motorway speeds from day one. The initial diagnostic process was challenging, with JCT600 being unable to fix the issue after 2 seperate inspections.

After escalating the matter to the Sales Manager (Shaun) and the Service Manager (Simon), I was provided with a brand-new 2025 Golf R-Line courtesy car while a thorough investigation took place.

The root cause was eventually identified: both rear tyres contained emergency liquid sealant. This had been missed during the pre-sale checks, the "Approved Used" inspections, and two subsequent inspections.

Shaun personally road-tested the vehicle to verify the fix and offered a sincere apology. The dealership replaced both rear tyres and refunded the £40 I spent on an independent diagnosis.

I have now collected the car and it is running perfectly. While the initial journey was frustrating, once I'd raised my frustration and concerns to Scott the matter was resolved smoothly. I am now happy with the vehicle and the final support provided.

Outstanding customer service from start to finish. The team at JCT600 were genuinely friendly, approachable, and made the whole experience feel easy and stress-free. Nothing felt rushed or salesy and they took the time to listen, answered every question clearly, and went out of their way to be helpful. It’s rare to find customer service this warm and professional at the same time. I wouldn’t hesitate to recommend them and will definitely be back.

In Dec 2024 we purchased a new Mercedes Benz GLC from JCT600 Mercedes Benz in Harrogate. We've just been back for our first service and have to say the service you receive in this dealership is exceptional. The team are well trained, polite and provide service with a smile. Nothing is too much trouble. This dealership is quite literally a breath of fresh in a sector where standards can vary dramatically. Keep up the great work everyone.