JCT600 Limited Avis 

I recently bought my Mercedes C300 from JCT600 in York. I’d been shopping around for a mid size estate and had a number of contenders but was fed up of my trade in being undervalued or the back and forward negotiation at other dealers. Then by pure chance I met Freddie Brown at JCT600 and in no time the deal was done. Freddie was easy to get on with, worked with me to get the deal that both sides were happy with and was no nonsense. He knew the product inside and out and was a really great ambassador for the brand and for JCT.

£250 deposit paid…then told on day of collection that they have deducted £25 for fuel!..no receipt available.
Took car home, phoned them the next day to advise steering wheel sits to the left not central and car pulls to the left..was told “no that would have been picked up on MOT”…really????…its not part of the MOT!…implied i’d been slamming it into pot holes!….then battle commenced,
I wasn’t going to back down but it took 3 days of phone calls and them trying to talk down too me and emails copying in the CEO to get it resolved and them agreeing to pay for it, (so much for the aftercare and warranty!)I booked into an RAC approved garage, yep it was all out of alignment,…oh the deposit … well picked the car up on Thursday, advised card cloned and gave my bank details for the refund…chased refund on monday…wanted my bank details again on Tuesday and Wednesday..told them you have them!…Expressed my absolute displeasure about the £25 and how it comes across as “underhanded”said they would refund the fuel charge, part refund appeared Thursday…£25 not refunded as promised in writing, so I did a charge back for that as it was unauthorised, and i have the video they sent me after the deposit telling me about the deduction they had made, saved separately as they will probably try to delete it…not getting honest vibes at all.
Don’t use JCT600 go somewhere else, you think you’re getting looked after…you aren’t.
The car is great now it’s going in a straight line, but if anything goes wrong , you think “Wow, 6 month warranty”…Yeah right!…like i said it’s going to be interesting if i need it, just thankful my issues were not serious, only cost them a paltry £48 to rectify…just think about that…i’ll wait.
So now i’ll sit and wait for the standard reply from JCT on the other reviews that are 1 star.

Did my Audi service, good service, returned me a clean car.

Bought a car from Doncaster JCT600 Salesperson was good, we took out two policies service and body care. We decided within a week the car wasn’t right for us so cancelled the service plan and body care as directed as we are entitled a full refund. Since then over the last few weeks we have done nothing but chase our money over £1000 refund. Told by Doncaster can take a month yet all other finance depts of Audi say 5 to 7 days! Complaint gone to CEO no response, to branch manager no response. Where is our money???

Initially helpful JCT600 VW Sheffield. Luke Wadsworth Thurnham would call every 2/3 days to check everything was ok. Which it was. Then you make your first payment and receive the vehicle. He suddenly disappeared and then when you made contact he was completely unable to help with VW finance and washed his hands of the situation! A complete about turn!
The bog standard number provided for VW finance is a scam....you will be on hold for days! Clearly nobody is answering the calls! The only other way to contact VW finance is through an email but you have to register first. When you attempt to register it states unable to validate! I only had 14 days to clear my finance agreement and Jct 600 chose not to help! Which created much stress! After much searching for several days I found a genuine phone number 0330 100 9848 who were very helpful and answered the call straight away. Jct600 Sheffield chose not to disclose this genuine number where you would receive assistance!

Had my car a week now although they only needed it for a day. I gave them permission to keep the car for the week should they need to complete jobs on other vehicles as i didn't need it until the weekend. Well the weekend is here I’ve got no car and no answers even though I’ve been chasing them for two days now. I was told on Friday around 15:00 that I’d get a courtesy car and a call from a manager, heard nothing. Shocking customer care and no concern whatsoever about circumstances. If you can book your vehicle in somewhere else!!!!

5 star service every time from JCT600 Audi Hull. Great communication through the whole process by the service team and free coffee and car valet thrown in too.

This is for JCT600 at Doncaster only.
Just bought an Audi from Doncaster and the process was seamless from the start to the finish. JCT at Doncaster gave me a good deal and Vijay was a top guy to deal with, very professional and attentive but he also realised that I did not want fuss and just wanted to buy a car.
Top work from Doncaster, well done, very pleased with them.

Now we get on to a short commentary about JCT600 York and Hull!
I barely spent any time in York because the part ex price offered by them on my car was quite frankly ridiculous, it was nowhere even near a starting point for negotiating it was that bad!

I then moved on to Hull where the part ex price jumped by £1500 (on the same day!), I didn't like the deal so went back to them a week later on a different car where they quoted payments on the same car that Doncaster sold me for £47 pcm more!

I sold my car privately to a dealer (who is going to make a nice profit on it) for £4000 more than York offered and £2500 more than Hull offered.

Both of those outlets would be 2* at the most based on my experience of them but Doncaster came through 5* all the way.

Audi JCT 600 Sheffield were very helpful in ordering a part for my son’s car. They were very quick in ordering and kept me Informed all through the process.

I mainly dealt with Kenny who was really good. Customer Service excellent

Bought a Cupra Born recently from JCT 600 in Menston.
Very pleased with the service we received and the whole experience was easy and clear. Made buying a car less stressful.
Many thanks to the salesperson in particular, Tom Wilson, who was helpful and informative.
Would not hesitate to recommend JCT 600.

We took our car to JCT600 Seat Menston on 28th of October due a handbrake malfunction. We were looked after very well indeed. By phone the lady on reception managed to hold a loan car for us the day before and introduced us to Steve Collett on the day who took care of us by providing a loan Seat Arona car to use whilst ours was being repaired for 2 days. JCT600 technicians made a video and determined the fault to a switch and swiftly obtained one for fitment and the car was ready for collection the very next day. JCT600 offered to waive further charges of our loan car if the part took longer to arrive than expected. We were thoroughly impressed with the standard of service and repair from JCT600 which to be honest is something that we have grown accustomed to over the 60 years plus that we have been a customer at its various dealerships! Their service is faultless!

Castleford JCT600- Jordan and Mandy especially were just so helpful. Having had several sketchy experiences with used car purchases, I can say the JCT600 experience has actually been a pleasure. Simple, easy, great customer service, quality. Would not hesitate to reccomend.

I went for a service I was greeted by aleksandra what a beautiful human is she went threw everything with me and told me told me what had come up In my inspection explained everything in detail my experience was hands down was one of the best experiences I have ever had at a dealership she was so professional but friendly at the same time she definitely needs some recognition what a tremendous job
She did

I bought a brand new and unregistered Golf ETSi (150ps) which I took delivery of in August 2025. I got a superb deal which was even better than one from 'DTD'. The buying experience was superb (Kays Zafar) and with no sales pressure whatsoever. Product knowledge by Kays was also impressive. After only 2 weeks, the car unexpectedly developed a serious engine system fault (no fault of JCT600) and so I rejected the car under my Sale of Goods Act entitlement. Kays and the management could not have been more helpful and the car was taken back absent fuss and a brand new unregistered (like) model was with me within a couple of weeks. Indeed, they even included metallic paint FOC. All companies should be judged upon not when things go 'right', but as is always inevitable, when something goes 'wrong' as it will and no matter how good the product. THAT is the true mark of a great customer service and experience. JCT ameliorated the issue to my complete satisfaction and I will not hesitate to buy my next VW from Kays and the team at VW Sheffield branch. Many thanks once again. Gary Needham

I originally visited JCT600 Audi Sheffield and spoke with Matt Woodhouse, who was great and found a car at the Doncaster branch that matched exactly what I was looking for. He showed me one they had in the showroom of a similar spec so I could see what it would be like inside etc.

I work in Doncaster, so I called Audi Doncaster on the Monday morning and spoke with Francesca Horan-Gregory, who booked me in straight away. I went over at lunchtime, viewed the car, took it for a test drive, and decided to purchase the same day.

From that point on, Frankie was fantastic. She managed to get the car fully prepped and ready for collection by Thursday, kept everything clear and easy to follow, and even replied to my emails on her day off to make sure the handover stayed on track. On collection day she’d arranged a few little gifts because she knew how excited I was, talked me through all the features, and then called on the Friday to check everything was okay on the drive home.

On the call on Friday I mentioned to Frankie that the tyre pressure warning had come on, and we agreed to monitor it over the weekend as the car may not have been driven much in the showroom, so it might have just been the temperature causing the pressure to drop or something. By Sunday it was clear one tyre was losing pressure, so I called on Monday. The receptionist passed the issue to the service team, but I also emailed Frankie to keep her updated. Even though it was her day off, she asked Leanne Cliff to get in touch — and Leanne called within minutes. They arranged a replacement tyre for the one with the puncture, which was sorted quickly.

The only disappointment was the condition of another tyre. When the mechanic checked all four, he advised that one was already down to 3mm with visible deterioration and cracking in the rubber. Despite this, the service department wouldn’t replace it because it wasn’t yet below the legal limit, even though 3mm is generally the recommended point for changing and the wear was clearly visible. It’s not ideal to spend tens of thousands on a car and then immediately need to budget for a premium tyre. This isn’t a criticism of Frankie or Leanne — both have been brilliant — just a frustration with Audi’s policy.

Overall, the service from the Doncaster team has been excellent, and I’m genuinely delighted with my new car. I’d happily recommend them.

I was required to bring in my EV ASAP as the information and speedo were not working.

I was greeted on reception by Charlotte who with here managed Andrew Burke managed to resolve the issue extremely quickly and professionally.

I would like to thank them for their help and assistance which was immediate and allowed me to drive to my destination safely.

Thanks guys.

Slightly belatedly, I would like to thank Jacob Inkster at JCT York, for putting a very professional front on what was really a very ordinary car service recently. So ordinary that it entailed me having to return to the premises a week later for work that should have been undertaken on first visit to be completed. Jacob went out of his way on both visits to assist me , and acted in a very professional manner

I've had the pleasure of purchasing my fifth car from Audi Sheffield, and I was delighted with the excellent service, as always provided by Michael Johnson and the team. Last month they also made it possible for my sister and parents to purchase new cars. Thank you again!

Harli at jct600 Meadowhead was amazing she went above and beyond to make sure everything ran smooth making my visit very pleasant and enjoyable
Thanks for everything Paul
She deserves 10 stars

Perfect Dealership, Until your money has been taken! Should you have an issue, they don't return your calls, and give you false information! I have all emails to prove and share if needed. Told one thing, then told another. So pushy to get the sale but don't respond when there is an issue. These guy's are letting the CUPRA brand down! I would NOT recommend these at all! There is no communication skills at the CUPRA site in Sheffiled at all! Also a note to the site and Company this review will NOT get removed either! Let down dot com.

Email sent 5/11/25 - Lets see what does or doesn't happen