Mon Motors Avis 

I recently purchased my fifth Audi, and was looked after by Matthew at Cardiff Audi. He was professional throughout, taking the time to explain everything clearly and answer all my questions. His friendly and polite approach made the process straightforward and comfortable. It’s always a pleasure dealing with someone who knows their stuff and communicates so well. The car itself has been a great choice, exactly what I was looking for. All in all, a very positive experience.

This is the second vehicle we've purchased with Richard's help. Everything was well organised, and the process felt very straightforward. He was friendly and professional throughout, making it a pleasure to do business with him again. His thorough approach really stood out and made things run smoothly. Thanks again, Richard.

Simon was helpful throughout the process. He provided honest advice and made sure I got the car I wanted without pushing for extras. The handover was clear and straightforward, making everything easy to understand. Collection went smoothly, with no issues or delays.

The process of purchasing an Audi A5 was smooth and straightforward. Ben provided honest advice, listened carefully, and made realistic recommendations, which helped us confidently choose the Audi over a Mercedes.

As a Volvo VIP customer Bethan at MonMotors Cardiff has been helpful from start to finish, she has listened to our requirements and assisted us through the sale of our new XC40 B3 Plus Dark in Denim Blue, although we had several issues outside her remit they were resolved to our satisfaction.
Excellent work Bethan you are a Credit to the Volvo Dealership!

Henry at Cardiff Audi made the whole process much easier. He was very approachable and took the time to explain everything in detail, which helped put my mind at ease. I felt looked after and appreciated how professional yet friendly he was throughout. It was clear he knows his stuff, and that made me feel more confident about the decisions I needed to make. Henry sorted everything out for me, which I really appreciated.

Waleed provided clear and honest advice, which made the process straightforward. I felt looked after and reassured throughout, thanks to his guidance. Both Waleed and AJ were friendly, helpful, and took the time to explain everything clearly. They made sure I understood all the details when purchasing my Audi A3. It was an easy and stress-free experience.

I was a bit unsure about the process at first, but Kit made everything feel straightforward. He provided all the information I needed about my new Q7 and was very approachable throughout. He answered my questions patiently and, when something needed more detail, he involved his line manager to ensure I had a clear understanding. I also appreciated that there was no pressure at any point, which helped me feel more comfortable. The atmosphere felt welcoming, and Kit’s polite and professional manner stood out. It made what could have been a stressful experience much easier to manage.

I took my id4 to Bath Volkswagen where I was supposed to be having a service, MOT, recall and fault investigation. I also had a courtesy car booked as I live a significant distance from Bath.

This was all booked in two months ago and I received a confirmation email on 18/06/2026 which even provided the registration of the courtesy car.

After travelling to the dealership I was informed that there was no courtesy car. I even pointed out the email confirmation and was told that the car was not even from the dealership. I was given the option of leaving my car there (I don't know how I was supposed to get home or carry on my daily activities without a car), or wait for the service/MOT and rebook the recall (this was not possible as I had to return to work).

This was a complete waste of my time and, with the service and MOT due in the next 3 weeks, time is short to put this right, but Mon Motors have not even acknowledged the email I sent to them yesterday morning. I will now have to book it in elsewhere at short notice.

Levi helped us choose a Volkswagen ID.4, taking the time to understand our needs and answer all our questions. His professional approach made the process straightforward.

Diaa took the time to explain everything clearly when I purchased my Audi A3. He was very knowledgeable about the car and also went through the finance options in detail, making sure I understood them. Throughout the process, I was kept informed, which made things straightforward. It was clear that Diaa knew his stuff and took care to answer any questions I had along the way. His assistance really stood out during the purchase process. Diaa is an absolute credit to Audi.

Not pressured and very smooth throughout and felt valued.

We purchase the volvo xc40 and we worked with justin through our whole process. This was our first ever purchase of a new car and Justin was amazing. Walked us through the whole process with by making sure we knew everything every step of the way. Made sure we knew what we was buying plus what we should look out for. He is a great asset to your team there. We collected the car today and he knowledge and passion for the brand was outstanding. He took us through the basic in the car and worked well with my wife with everything else. I have to say he has made this experience seemless for us. Thank you justin and the volvo team.
Michael and Ann Rees

The process was straightforward and well explained. Benson was polite, friendly, and professional throughout. He made everything clear, which I appreciated.

So I wrote a fair review of Mon Motors 6 days ago but they got it removed as I mentioned the site Managers name which is ridiculous as it’s on their website as common knowledge so feel free to obtain their details from their website
Avoid this dealership if you can.
The level of customer service is shocking, we were shouted at and treated dis-respectively.
No one has a clue what other people promise
Promised call backs and no one calls
The main Manager does not deal with urgent issues
The company as a whole should be avoided if Weston is anything to go by
Bye bye Mon Motors we will never be using you again
And before you ask me for more information I have already raised a formal complaint on 6/6/26 to your compliance email address which hasn’t even been acknowledged, this is laughable as this goes against your own complaints procedure !!!

I visited Bath Audi recently and worked with Nigel. He was very helpful throughout and gave me plenty of space to make my own decision without feeling rushed or pressured. The process felt smooth, and there weren’t any unnecessary complications. Nigel answered my questions clearly and made sure I had all the information I needed before choosing the car. It was straightforward, which I really appreciated.

To Mon Motors, Merthyr Tudful
I am writing to express my appreciation for the excellent service I recently received when purchasing my Volkswagen T-cross from your dealership at Merthyr Tudful.
From my very first visit to the showroom, through to the delivery of the vehicle to my home, I dealt exclusively with one member of your team - your Sales Executive, Flynne Thompson. I feel it is important to write and acknowledge the manner in which he conducted himself throughout the entire process.
Buying a car can often feel overwhelming, but this was quite the opposite. From the outset, he was courteous, knowledgeable and, importantly, never pushy. While he was understandably firm in working within the company's guidelines, he was also willing to discuss options openly and constructively.
I took quite some time to make my decision, perhaps, close to ten days (I’m not quite certain how long). During this time I kept asking numerous questions and may have appeared dithering at times. However, at no point did I feel rushed. He remained patient, and always available whenever I needed clarification.
Looking back, we reached an agreement remarkably smoothly and amicably, due in no small part to his pleasant manner. He handled all of the paperwork, explaining everything clearly and ensuring the process was straightforward from start to finish.
I was particularly impressed that, even after the sale had been completed, he offered further assistance regarding the transfer of my registration number with the DVLA. This willingness to continue helping beyond the transaction speaks volumes about his commitment to customer service.
The experience concluded with him personally delivering the vehicle to my home, which was a fitting end to what had been a positive purchasing experience.
In an age when excellent customer service is often talked about but not always delivered, I felt it important to recognise a member of staff who exemplifies it. He is a credit to your dealership, and I hope this letter is placed on his personnel record and shared with both him and his management team.
Please accept my thanks for a professional experience.
Terence (Terry) Williams.

Really pleased with the experience of purchasing an Audi A1. Jamie and Josh were quick to respond and kept us updated throughout, making sure we felt looked after. On the day, Kit was also helpful in getting everything sorted smoothly. They provided good guidance and support for our daughter’s first car.

I had some questions about the Audi Q2, but Simon took his time to explain everything clearly and thoroughly. His professional approach made the process straightforward.

I was a bit unsure going in, but Diaa at Audi bath really put me at ease. He explained everything clearly and gave honest advice without any pressure, which I appreciated. The whole process felt straightforward and easy to follow. It was nice to deal with someone who seemed trustworthy and focused on helping rather than pushing for a sale. I left feeling comfortable with the decisions I’d made and confident in how it had all been handled.