Mon Motors Avis 

Gareth was friendly and professional throughout my visit. He made the process of purchasing an Audi A3 straightforward and stress-free. He was easy to talk to and answered all my questions clearly, which I really appreciated. The atmosphere felt approachable, and I never felt rushed or pressured into making any decisions.

I am happy with how smoothly everything went during the purchase.

I visited Bath VW at 0800 with a concern about my Golf.
My car was inspected & advice given both promptly and professionally by Lewis for whom I say " Thank-you for excellent service"

Took my Audi to Cheltenham Branch for an MOT. It failed on a track rod end + 3 advisories on tyres. Took the vehicle to another garage to have the TRE fixed. Took the car back next day for mot. It failed on a tyre that passed the day before. The manager was very unhelpful, and when I returned after having the rear tyre changed he saw me come into the showroom, quickly disappeared and kept me waiting 40 minutes. When I took the car to have the tyre changed, all tyres were checked and I was advised none of the tyres were MOT failures. I’m not at all happy with the sloppy service given at Mon Motors, their prices are extortionate and their customer service is appalling.

Very much enjoying my purchased Karoq, lovely car. I think the deelers after sales experience needs to be improved but this is no reflection on the car I bought from them.

I reserved a vehicle online with VWCV Bristol branch of Mon motors. I canceled verbally and via email the day after. No reply to emails or phone calls. Seems very strange that there isn't an online way to reverse my deposit payment of £250. Attempted to call more times than I can count. Finally spoke to somebody who would look into this and still no correspondence regarding refund. So I'll have to keep calling until maybe eventually I will get my money back! Beware putting a deposit down with this company.

East, quick and a no fuss service !

Great service, Richard was very helpful and supportive to help make an informed decision

Lewis was really friendly and professional, which helped put me at ease. He took the time to explain things clearly and made sure I felt looked after during the process. I found him polite and courteous, which made the experience much more comfortable than I expected. Everything felt handled in a professional way without being too formal or stiff.

Motorbility Volvo XC40 -1 year service. Organised, efficient and staff very pleasant.

UPDATE: I have tried to contact Mon Motors to discuss, as per their reply below, but no contact details were provided in their private message, making this impossible.

We wanted to view a vehicle and were told to "pop in"' When we arrived we were told the person we'd initially spoken to about the vehicle wasn't available and the reluctance for anyone else to assist was noticeable. We were eventually shown to the car but weren't allowed to sit inside or test drive. Despite the time wasting, we arranged to come back another time. We test drove the vehicle and placed an order, which was relatively straight forward; although we were somewhat surprised to see a member of staff, strapping their colleague to their desk chair with parcel tape...?! Once the order was made communication was beyond poor. Eventually we cancelled our order due to the silence and inability to provide even an estimated timescale.

I was a bit unsure about the process initially, but everything turned out to be very straightforward. From booking the test drive to collecting the keys for my Volvo XC40, things were handled smoothly. The staff were friendly and professional throughout, making the experience easy to navigate. They really worked to ensure everything was clear and simple at each step.

I was initially unsure about visiting, but the atmosphere at Mon Motors Volkswagen Weston-super-Mare felt welcoming. The team were friendly and professional, making it easy to ask questions and go through the options. I purchased a Volkswagen T-Roc, and the process was straightforward with no pressure.
The only problem was the lack of local autonomy. We arranged to pick up the car on Saturday. Only to be told at the last minute was not registered or taxed, and that anyone in head office was had gone home and did not work at the weekend. Payment was completed early Friday morning, so there was plenty of time to tax and register it. This severely marred my impression of VW as a brand.

Tried booking a service ,tried on 3 separate occasions to book a service but no answer so will take my business elsewhere in the future for servicing and purchasing new vehicles

Really poor experience with this dealership in Weston Super Mare. Made an appointment for a test drive of the VW Tiguan. Telephoned to confirm the appointment before we set off on our 45 minute journey and told all was good. 4 minutes before we arrived we received a telephone call to say sorry the Tiguan is out on loan so no test drive available. So we turned round and drove 45 minutes home.. absolute waste of time and no we won't be returning! And... I provided more details as requested and still no response 🙄

Dear Sir/Madam,

I am writing to formally follow up on my complaint regarding the recent service carried out on my vehicle, as I have yet to receive the update I was promised.

After providing the additional information you requested, I received a phone call last week from a member of your Newport Ford team, during which I was assured the matter would be investigated and that I would receive a response by Friday. That deadline has now passed, and I have received no further communication.

This continued lack of follow-up is unacceptable and only reinforces the concerns I raised in my original complaint regarding poor communication and reliability. I have made reasonable efforts to engage with you and provide the information needed, and I now expect the same level of professionalism in return.

Please provide a full update on the outcome of your investigation without further delay, along with a clear explanation of what has happened and what actions you intend to take to resolve this matter.

If I do not receive a response promptly, I will have no option but to consider escalating this complaint further.

I look forward to your urgent reply.

Yours faithfully,
Gareth H

I purchased a used Volkswagen Golf from Capitol Volkswagen (Mon Motors) in Merthyr Tydfil in late 2024 on PCP finance.
Within just 8 weeks of purchase I experienced the first major mechanical failure. By the sixth month I had experienced six major mechanical failures in total. Every single repair was classified as a "premature failure" by the dealer's own service department, yet they refused to accept any responsibility for the vehicle's poor quality.
When I raised these issues formally my emails were ignored for weeks. I was promised a plan of action that never materialised. A corrosion warranty claim was rejected via voicemail based solely on photographs with no physical inspection ever conducted.
When escalated, Volkswagen UK also refused to intervene.
I was left with no choice but to pursue formal complaints through multiple channels. The stress, financial worry and time wasted over several months was significant.
I would strongly advise anyone considering purchasing a vehicle from this dealership to think very carefully before doing so.

I have bought many VW’s over the years including 2 touaregs from heritage VW in Weston Super Mare before they were taken over by Monmotors. I recently purchased a VW Grand California from them in Bristol in 2024. Since then the van has had to go in for a recall and minor repairs and tweaks. Each time I have picked up the van the inside has been covered in oily marks and hand prints on the pristine white surfaces.There have also been metal filings just left on the carpets after work had been carried out. On a new van costing close to 100k this is unacceptable. On the last occasion the van went in, along with oily marks, there was a gouge out of the panel facing the sliding door. This was reported to the service manager who promised to sort it last September. After numerous emails on my behalf and broken promises from the service manager saying the parts would be here in February we’ve heard nothing. The service received here is appalling. Even if you have to travel 50 miles to another garage do it!They never once apologised for the damage caused by their workshop. I will never use this garage again. The next Cali I buy will be from Marshall’s or Breeze. The next car purchase will be from Porsche Bristol whose service is second to none. I can’t see me picking up my car from them with oily marks on the interior!

Very disappointed with mon motors skoda bristol, all I want is my deposit back, been weeks trying to get that,but getting pushed from pillar to post,always sorting it but never happens, maybe I need to go to small claims court? Shouldn't have to do that.
Now all sorted, so finally paid back my deposit, staff are all lovely, just under pressure I think.

Absolutely awful. Bristol Mon motors is absolute poor. Worst customer service I have ever received. Glad we went to another franchise and didn’t give these clowns our businesses. Never ever will I touch mon motors again. Headache from start to finish. I cancelled the latest transaction after they became a problem and dictated what I could / couldn’t buy. No thank you! Now happily picking up my brand new multivan tomorrow! From elsewhere. Be warned! Also don’t bother asking for information Gavin ceo had plenty of opportunities to fix this.

Took my car in for a routine service at Bristol Audi. The whole experience was non customer centric and they only seem focused on new car sales. Poor communication, poor follow up, no ownership, no apology until it was too late, cant deal with third party warranties only interested in their own. Most calls end up at a call centre, calls not followed up. Poor excuses made by management on the phone, told staff shortages although showroom visually has lots of people but again nobody prepared to take responsibility. I even emailed the CEO and still nothing improved. They charge £160 an hour for labour costs which may be acceptable for a premium brand if you deliver what you say you will do, you don’t! Avoid.