I ordered 2 x hdd’s. I didn’t get a confirmation email straight away as you would with most companies and then later received an email to say they were now out of stock. Something I have read from oth... Voir plus
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Lisez les avis des autres
Ordered an ASUS ROG Strix X870 motherboard. Initially I was skeptical as I had seen other reviews mentioning stock discrepancies, so wanted to check if store had stock and confirm its price, the lady... Voir plus
Honestly didn’t expect standard delivery to feel this premium. The package showed up exactly when it said it would, perfectly packed, not a dent in sight. What really impressed me was customer suppor... Voir plus
L'entreprise a répondu
Purchased photocopier via Amazon. An initial worrying 24-48hours - no tracking information from courier. Danny at MoreCoCo pursued the matter on our behalf though & and reassuringly- the product arriv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Magasin d'accessoires informatiques
- Magasin d'électronique
- Magasin de téléphonie mobile
- Ordinateur et accessoires
Écrit par l'entreprise
We’re an independent UK-based company, established online in 2003 and trading since 1992. Our call centre is in Sheffield, where we employ a local team and pay all our taxes in the UK. We don’t use offshore call centres, and we’re always available by phone if you need us. Unlike many sellers who ship from overseas, we dispatch everything from the UK – so there are no hidden import fees or long delays. We’re committed to straightforward service: no hidden charges, no gimmicks, and no nonsense. We display all delivery costs upfront, provide VAT invoices, and offer insured shipping with every order. We’ve served thousands of happy customers through our website, Amazon, and eBay – and pride ourselves on providing excellent customer service every step of the way. Whether it’s pre-sales advice or aftercare, our experienced team is here to help.
Coordonnées de contact
Royaume-Uni
- www.morecoco.co.uk
3,3
Moyen
677 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Refurbished drives
Of an order for 4 drives, 2 were fine but the other 2 were refurbished. Asked for replacements but was sent a refund instead (even though they have the drives in stock), so I now have to source those other 2 drives somewhere else.
22 avril 2025
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience. We're sorry to hear about the inconvenience caused with your order. While we strive to ensure all items meet expectations, it seems we fell short in this instance.
Our team issued a refund to address the issue promptly, but we understand this may not have been the ideal resolution for you. We appreciate your feedback and will review our processes to ensure better outcomes in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.
Brilliant customer service
Brilliant customer service. Danny and his team are very responsive and understanding and has made our experience a very positive one. Highly recommend them ☺️
8 avril 2025
Avis spontané
Réponse de MoreCoCo
Thank you for the fantastic review! We're so pleased to hear that Danny and the team were able to make your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your kind words!
Superb
Superb. Best price and next day premium courier delivery service included.
My experience with this retailer was top-tier.
Absolutely recommended.
13 mars 2025
Avis spontané
Réponse de MoreCoCo
Thank you so much for your fantastic feedback! We’re thrilled to hear you were impressed with our pricing and next-day premium delivery service. Your recommendation means a lot to us, and we look forward to serving you again!
Monitor delivered next day without fuss
Friendly and helpful customer support.
Called in advance to confirm which couriers were used.
Ordered a 27" monitor with free delivery and it arrived the next day via DHL.
6 mars 2025
Avis spontané
Réponse de MoreCoCo
hank you for your wonderful feedback! We're glad our customer support team could assist you, and it's great to hear your monitor arrived so quickly. We appreciate your trust and look forward to helping you again in the future!
Réponse de MoreCoCo
Thank you for your feedback! We're delighted to hear you were pleased with the fast delivery and the value of our genuine Samsung product.
This is a legit Company. Don't listen to negative reviews.
Don't know why there are loads of negative reviews!
I bought a PC monitor from them and it did arrive on time. And the customer service were communicative and sent me a missing part the following day straight away.
That monitor was less than the MSRP and not used. And works perfectly fine.
Will definitely buy from them again.
24 février 2025
Avis spontané
Réponse de MoreCoCo
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you're happy with your monitor and that we could resolve the issue quickly for you. Providing great value and excellent service is always our goal. We really appreciate your support and look forward to serving you again in the future!
I ordered the wrong item and returned…
I ordered the wrong item and returned it with some questions to ask when I called they explained everything very well and easy to understand the person I spoke to was one of if not the nicest people I’ve ever spoken too he answered all questions I asked and was just a major help in easing any worries I had
18 février 2025
Avis spontané
Réponse de MoreCoCo
Thank you so much for your kind words! 😊 We're thrilled to hear that he provided such great service and could help answer all your questions so clearly. We aim to make the process as smooth and stress-free as possible, and it’s wonderful to know we could ease any concerns you had. If there’s anything else we can assist with, please don’t hesitate to get in touch. Thanks again for your feedback!
Order never arrived despite them saying…
Order never arrived despite them saying it was delivered they sent a driver to my door 2 days in a row to try and confirm this then threatened to report me to police even tho the driver was showing aggressive behaviour and they clearly have not deliver the item I paid over £140 for. All evidence logged and on video as well avoid this company at all costs
15 janvier 2025
Avis spontané
Réponse de MoreCoCo
We would like to clarify that this order received from our Amazon store (not main website). It was processed and shipped, and we provided tracking information showing the item was delivered. The tracking confirmed that the motherboard was successfully delivered on 8 January 2025.
After the delivery was marked as complete, we acted swiftly and sent a driver to your address on two separate occasions to investigate further and confirm the delivery. During these visits, we spoke with you directly, and the driver reported that you acknowledged receiving the item.
However, it is unfortunate that, despite this confirmation, you later made claims of non-receipt and threatened to involve the police. We want to highlight that we take these matters seriously and have gathered all evidence, including video recordings, which demonstrate that the delivery was completed. Additionally, TNT, the courier service, conducted their own investigation and found no issues with the delivery process.
We sincerely regret any frustration caused, but we have followed all the proper procedures to resolve the issue. We encourage you to review the evidence provided by the courier, as we have made every effort to ensure this was handled correctly.
Recommended company
I was in desperate need of a new print head so I could print my postage labels. I had read a mixed bag of reviews on trust pilot about the company so I must admit I was a little wary.
All I can say is well done to MoreCoCo I placed my order on the 7th January. I emailed customer service the next day just to see when my order would be collected by FedEx, I had a reply back within seconds of emailing very impressed, my order was delivered on the 3rd day can’t tell you how happy I am to have my printer up and running again.
Thank you MoreCoCo I will be recommending you to family and friends.
7 janvier 2025
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience! We’re so glad to hear that your order arrived promptly and that you’re happy with the service. It’s wonderful to know your printer is up and running again, and we truly appreciate your kind words and recommendation.
We look forward to serving you again in the future!
My order has never arrived, still waiting for refund
My order from 25.11.2024 has never arrived
They blame the delivery company for incorrect tracking number and therefore inability to locate my parcel.
The email communication was very good and quick from their side.
20 décembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience regarding your order and the delivery issues you’ve encountered. We understand how frustrating it must be not to receive your parcel, and we’re sorry for the confusion with the tracking number.
While we strive to ensure every order reaches you as expected, we’re glad to hear our email communication was helpful. We are actively reviewing the situation with the delivery company to resolve this as quickly as possible.
Consistently Great Experience
Very fast delivery even though i went with the free option. My latest order was 64gb (2x32G) DDR5 5600 cl40 laptop ram at £167.99 for my mini home server on the 2nd of December and it arrived on the 4th. It arrived in perfect condition and works great. I haven't had any issues with this site so far. I would recommend this site.
4 décembre 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your kind words! We’re thrilled to hear that your order arrived quickly and in perfect condition. It’s great to know that everything is working well with your mini home server. We truly appreciate your recommendation and look forward to serving you again in the future.
AVOID! DON'T EVEN THINK BUYING FROM THEM!
Ordered a monitor mount, all went thru until the next to delivery day, order been cancelled without explanation. Thank you, for ruining christmas gifts...
3 décembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience caused by your order cancellation. We understand how frustrating it is, especially when you were expecting it for a Christmas gift. Unfortunately, the item went out of stock, and we regret that this was not communicated sooner.
We are committed to improving our stock management and communication in the future to prevent such issues. Thank you for your understanding.
So rare nowadays, so good.
So, I want to say from the off that I judge companies by how they deal with issues (we ALL have them).... This was my first time dealing with the company and there was an small issue with delivery, but I am amazed at just how good the customer service is. Emails, not only answered, but answered very quickly and politely, solutions given, not just vague 'we will try' and clear there was communication. Ever question dealt with, every single bit of it above and beyond the norm. A big call out to Stacey who has been brilliant. I will have zero issues buying from them again with ACTUAL customer care like this.
29 novembre 2024
Avis spontané
Réponse de MoreCoCo
Thank you so much for your kind words! We’re thrilled to hear that our customer service team, especially Stacey, was able to assist you effectively. We believe that how we handle issues is what truly sets us apart, and we’re glad we were able to exceed your expectations.
Your feedback means a lot, and we look forward to serving you again in the future.
does not honor their prices
Was selling 9600x at a huge discount, took my money and waited 2 days to cancel it and lie about stock issues and issue a refund instead of letting me wait for it. After i'd already made plans for it and bought other parts around it. clearly they made a mistake or deliberately did this to attract attention to their site. Very scummy either way.
25 novembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience caused by the stock issue with your order. Due to the high demand during the Black Friday rush, we regret that we weren’t able to provide clear stock updates in time. We understand your frustration and are reviewing our processes to ensure this doesn’t happen again in the future.
Thank you for your feedback, and we hope to improve your experience with us moving forward.
Terrible company who don't want to…
Terrible company who don't want to honour their discounts. They tried to tell me they had no more stock, but were selling the Black Friday discounted product for full price soon after. I never even got a confirmation email, and the order number was invalid straight after purchase. Very scummy tactics.
26 novembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience caused by the stock issue with your order. Due to the high demand during the Black Friday rush, we regret that we weren’t able to provide clear stock updates in time. We understand your frustration and are reviewing our processes to ensure this doesn’t happen again in the future.
Thank you for your feedback, and we hope to improve your experience with us moving forward.
Dishonest
I purchased the Ryzen 5 9600X during MoreCoCo's Black Friday discounts. MoreCoCo has now cancelled my order on the basis of "not having enough stock". If this was the case, they would have delayed my order. Instead, it was cancelled - most likely because they did not want to honor their discount.
25 novembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience caused by the stock issue with your order. Due to the high demand during the Black Friday rush, we regret that we weren’t able to provide clear stock updates in time. We understand your frustration and are reviewing our processes to ensure this doesn’t happen again in the future.
Thank you for your feedback, and we hope to improve your experience with us moving forward.
Very disappointed
Very disappointed. They cancelled my order lying that Black Friday’s demand caused the items to go out of stock.
25 novembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience caused by the stock issue with your order. Due to the high demand during the Black Friday rush, we regret that we weren’t able to provide clear stock updates in time. We understand your frustration and are reviewing our processes to ensure this doesn’t happen again in the future.
Thank you for your feedback, and we hope to improve your experience with us moving forward.
Lying company.
I purchased an i9-14900k from MoreCoco during their Black Friday sale for £329.99. They emailed me this morning (Monday) to let me know that they are out of stock of this processor and are “unable to obtain a restock date”. If they were out of stock, they should have said so on their website, instead of waiting until after Black Friday, when all the prices have returned to normal to let me know! Never purchasing from them again.
22 novembre 2024
Avis spontané
Réponse de MoreCoCo
We sincerely apologise for the inconvenience caused by the stock issue with your order. Due to the high demand during the Black Friday rush, we regret that we weren’t able to provide clear stock updates in time. We understand your frustration and are reviewing our processes to ensure this doesn’t happen again in the future.
Thank you for your feedback, and we hope to improve your experience with us moving forward.
Evidently there is life beyond using…
Evidently there is life beyond using those popular major online websites, and it is a good life!
9 octobre 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience with us and appreciate your support. We’re here to provide excellent service beyond the usual options, and it’s rewarding to know we’ve met your expectations.
SCAM ALERT! Avoid Morecoco at All Costs!
I wish I had read the reviews before ordering from Morecoco. This company is nothing short of a scam! I placed an order, eagerly anticipating my item, but what followed was an absolute nightmare.
Not only did my order take forever to arrive, but when I finally got a tracking number, it was completely useless. I tracked my shipment endlessly, only to find that it seemed lost in limbo. When I tried to call their customer service for help, I was met with silence—no one ever answers the phone! It’s beyond frustrating to feel completely abandoned after spending my money.
I sent multiple emails to their support team, pleading for information about my order, and guess what? No response whatsoever! To make matters worse, I requested a refund due to the total lack of communication and service, but they are refusing to issue one! It’s clear that Morecoco has zero regard for customer service or customer rights. They take your money and then leave you high and dry, with no way to resolve issues.
This experience has been a complete scam from start to finish. I can’t stress enough how important it is to steer clear of this company. They’re unresponsive, untrustworthy, and it feels like they’re just out to make a quick buck without caring about their customers. Save yourself the headache and shop elsewhere!
28 octobre 2024
Avis spontané
Réponse de MoreCoCo
We’re truly sorry to hear about your experience and regret the frustration this has caused. We take feedback like this very seriously and want to assure you that it’s not the standard of service we strive to provide.
Your concerns about delays and communication are noted, and we’re actively working to address similar issues. We sincerely apologise for any inconvenience caused.
Thank you for bringing this to our attention.
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