MoreCoCo Avis 

Was delivered a faulty product. I do blame this on the manufacturer and not the vendor.

Got an RMA relatively easily. However the returns process was not making progress and it was necessary to make a claim via Paypal. They did however concede this straight away

Upon a thorough price comparison, I found this company to be the most economical option available. Their rapid delivery service is truly commendable. I would highly recommend this company without reservation.

Theres no way i can give this a 0 Star, so 1 it is.

After MoreCoCo checkout issue, and it defaulting to a not me address (even thought i put in my delivery postcode) a very expensive item was sent to a location over an hour away from where i live.

After raising this with them team on the same day (after they fixed their invoice system) we found that the invoice didnt have our address.

When we raised this with them they said theres nothing we can do, and that its down to me to drive to the location and collect the parcel.

So i did a 2 hour round trip to go and grab this item.

And now im paying for the return of this item.

So i am down 2 lots of postage, and 2 hours of my time driving becasue of a system error with MoreCoco and the customer service team couldnt care.

I will never be using them again.

What a joke this has been.

Was a bit anxious at the low price, but ended up being a brand new product with 2 year warranty on Google. I never bought from the seller previously, but was dispatched promptly and exactly as described. Email communication is best however, they don't pick up across the phone!

FRAUD ! ! !

I AM A VICTIM OF FRAUD BY THIS COMPANY :

I WAS ROBBED BY THIS COMPANY

DO NOT USE THIS COMPANY

READ EVERYTHING :

FIRSTLY THE OPERATIONS MANAGER COMPLAINED TO TRUSTPILOT THAT
I MENTIONED HIS NAME ON HERE.

SO TRUSTPILOT REMOVED THE REVIEW.

THE OPERATIONS MANAGER OF THIS COMPANY MORECOCO
HAS NO SHAME.

The Operations Manager of this company has treated me in the most disgusting way where his arrogance in his belief that he thinks that a product can be
mis-sold by his company that does NOT work.
Yet he believes that he has no responsibility to refund the customer.
There was a product advertised on this companies website, > Adobe Acrobat Pro Academic Life Licence Key .
I honestly believed that as this version of Adobe Acrobat was a lifetime licence , it would have less features than the full version of Adobe Acrobat and that is why it was called , Academic.
I purchased this.
When I received the email link from this company , there were FOUR links.
I also received a product key that was 22 characters , letters and numbers.
But when I opened up the link, it seems that Adobe requires a 24 character passkey code.
When I spoke with two members of staff, they did not understand and tried to help. But then I spoke with the top man,
The Operations Manager.
He did not know or understand and looked in to the issue with the company that MoreCoCo purchase the Adobe products from.
Then the Operations Manager tells me that the he spoke to someone and they advised him that the Adobe academic version requires the person that is going to activate it, to be part of a learning institution, a teacher or professor or a student and documents need to be submitted to Adobe for Adobe to activate this licence key.
The Operations Manager then made the false claim that this is mentioned on MoreCoCo website.
A LIE !
It was NOT mentioned on this companies website. Because if it was mentioned,
I would NOT have purchased it.
The Operations Manager refuses to accept any responsibility for this.
He seems to believe that he can just sell this product and take the customers money without any duty of care or responsibility and not to advise of the conditions or requirements that are needed for a product that his company is selling.
MoreCoCo also boast about money back and refunds.
But the Operations Manager moves the goal posts after they have the customers money.
This company is known by more than one name. MoreCoCo and More Computers Ltd.
Log on to Companies House website and type in this companies name > MORE COMPUTERS LIMITED . company number > 04666684 The director is listed at Companies House and lists SEVEN officers of this company. SIX of these officers have resigned.
This is very strange for a successful company like this is meant to be to have so many resignations. WHY ? ? ?
Also this company is based in > Leeds in Yorkshire. other officers of this company that resigned had their correspondence address listed in an office in London as well as other locations.
Very strange ? ? ?
This company is NOT a company that I would ever trust with my money ever again.
This company owes me £101 and the Operations Manager is refusing to refund me this £101 that he knows full well that I am not at fault and he should refund me in full for a product that does not work because his company did NOT stipulate any conditions or requirements for the purchase of this product.
Even the Operations Manager had to make enquiries why this product would not work.
The behaviour of the Operations Manager in dealing with me is nothing short of a disgusting abuse and an intention to do wrong by me and keep my money.
I feel that the Operations Manager has robbed me.
I feel disgusted by the behaviour of Operations Manager of this company.
And if this is how this company conducts its business, then it is disgusting.
Questions have to be asked as to why so many resignations from this company of officers and directors.
And I advise every potential customer to carefully read every negative review of this company on Trustpilot before ever thinking of purchasing anything from this company.
If you want to take a chance and have the same bad and disgusting experience as I did ?
Then you go ahead.
But for me , I am livid with anger at what this company has done to me.
I have been ROBBED !
No doubt the Operations Manager will attempt to talk his way out of this with more lies.
But he knows what he did.

I am trying to protect everyone from becoming a victim of this company.

This company and in particular the Operations Manager behaves in a disgusting way.
They behave in a dishonest way with arrogance.

The Operations Manager of this company is too embarrassed to have his identity and name mentioned on here because he wants to portray a good image.
When in truth, his behaviour is nothing short of disgusting and an abuse.

He has behaved worse than a thief ! ! ! !

Ordered a brand new Google pixel from this company. I paid extra for next day delivery and it duly arrived next day-all good so far. It looked like a genuine factory seal but before I opened it I checked the warranty on Google's website and the warranty was showing as activated 2 months before. I phoned Google customer services (something I never intend to do again, was really difficult to get someone to understand what I was asking ) who confirmed there were 22 months left. Informed MoreCoCo who said it's 24 months from delivery and should I need to claim on the warranty Google should be able to confirm it with proof of postage. Having had new Pixels in the past that just didn't sound right so I opted to return it.
So I'd paid £7 extra for next day delivery to receive the phone then I paid £10 to send it back tracked and insured. I've given an extra star due to the fact that the refund was sorted quickly but then they were cheeky enough to take another £7 off the refund so now I'm £24 down because they sent a phone with a dodgy warranty........ Result!!!!!!

Ordered on a sunday and was told will take 4 working days to arrive but was here by tuesday. Very quick and easy service. Order arrived in perfect condition

Ordered a case for my new build. Paid extra for next day delivery. Its been 3 days and it hasn't even dispatched yet. No email response. Lines are suspiciously full when calling.

Review:
Imeadiate confirmation of order and delivery schedule. Delivery driver very courteous, and very helpful. Large item delivered on a small pallet, but driver separated it on the vehicle and assisted with carrying it into the house.
Cannot fault MoreComputers for their service

Fast delivery, and the monitor was in perfect condition.

Great service, easy to find what i was looking for, great price and fast delivery.

I couldn't ask for more

This company stole £5,124 from me.

After speaking to the sales team about laptops and which is the best they have.
I purchased a £5124:00p laptop computer from this company online.
I phoned the company and they said they have received full payment and shall dispatch it.
Several days later the laptop arrived.
I opened the box only to discover that they sent me a laptop that was different and cost £634:00p on this companies website.
I called and spoke with the manager.
He denied this had happened.
I could not believe what he was saying.
He basically said I was lying.
I sent the laptop back to the company.
They received it.
I then asked for a full refund.
The manager said that he will not refund me.
I asked why ?
He said because I sent back the laptop because I changed my mind and no other valid reason.
I said that is not true.
I paid £5124:00p and they sent me a completely different make of laptop that is advertised at £634:00p and I now require a full refund.
I have been calling them everyday and they hang up on me.
I email them and the manager everyday and the manager denies everything and says that there will be no refund.
I have even spoken to the police about this and the police say they can not deal with this matter as it is a civil action matter.
I am owed £5124:00p and they are still refusing to pay me what I am owed.
It has now been more than three months and I have not received my money.
The manager refuses to pay me back my £5124:00p and this is the situation now.
I have lost all of my money to this company.
I am an elderly lady and and this laptop was for me and my husband and grandchildren to enjoy.
I am crying and I can not believe how evil people can be where they take my money like this and refuse to pay me what they owe me.
I am just destroyed by this experience with this company.

I do not know what to do.
I am scared and vulnerable and I have been robbed out of my savings by this company and I do not see anyway they will give me back my money.
I feel like such a fool and this company stole a lot of money from me because I am an elderly woman.

I ordered 96GB of Crucial DDR 5 Sodimm notebook memory as a kit of 2 x 48GB. Ordered last Friday and delivered today Monday by DHL. Spot on service, excellent price and tracking number provided. I can't find anything negative to say about this company.

I ordered an item at a really good price (more than 50% off discount) on Friday morning with a premium next day delivery. I received a confirmation email and the order page couple of hours later was saying that order has been processed and awaiting tracking information, then there communication ended. I contacted MoreCoCo customer services on Monday the following week for the tracking information and to find our where my parcel is only to find out that apparently they couldn't locate my parcel in the warehouse (they also contacted the courier who advised the parcel has been lost in transit) and they can't offer a replacement either, as it's out of stock, although they suggested I could ask for a full refund. Reading the previous comments on here, it looks like it's a common thing they're doing. I was really hoping to receive the item quick, but unfortunately it doesn't look like I'll receive it.

Ordered a part that said it was in stock, they sent me an email saying it was despatched, however a week later I recieved another email saying it was out of stock. They had lied it was despatched and I had to request a refund.
Another part was delieved however it was poorly packaged so I didnt risk opening it to see if it worked, sent it back. They recieved it the next day (photo and signed for) however it has been days since then and when I ring them, they say they cant test it till next week. Very annoying

I ordered and paid in full for an item on ebay. The wrong item arrived! It took severaal days to get a return label. They never had their advertised item in stock. Eventually I got a refund, with no apology, no explanation and no acknowledgement of the item being returned. I would advise customers to exercise caution

I've had a good experience with MoreCoCo - don't read too much into the negative reviews.

Bought a 1KW PSU and an Nvidia 4080 Super graphics card for a PC build, having found a great price on PC Part Picker (which is a great site). Ordered Sunday afternoon, paid £3.99 for the 2-3 working day delivery, and it arrived Tuesday at 13:30.

Ordered without looking at Trust Pilot and when I did I was a little worried by a few negative reviews. However, they were generally whinges about things like courier issues, stock availability and returns, and not any kind of dishonest behaviour, which is what I'm most concerned about for sites I'm unfamiliar with, particularly as I'd spent quite a lot of money on these items.

Glad I went for it, as the two items arrived well packaged, brand new, unopened and bang on time.

Impressed with price and speed of delivery.

Ordered a replacement battery for an HP laptop,

Battery was quickly dispatched from Denmark and delivered not long after that by FedEx.

The battery works well and is a good replacement.

Note if you cant track your order it probably has the wrong shipping company on the website:

On their website it said my parcel was despatched using UPS however the tracking number did not work, but when using a generic parcel tracking app I found it was actually via FedEx and the tracking worked on the FedEx site so all fine in the end.

I received this item in wrapped in plastic. Inside was a battered box that had been pulled open without care and then subsequently closed and poorly taped up. It is obviously a 'return' - the label with the address of the original buyer is stuck on the box. The item is described on the MoreCoCo website as: "New (Open Box Product)".
It clearly is not 'new' - so, it is not as advertised. The company will not provide a returns label and it is insisting I pay to return the item.