I ordered 2 x hdd’s. I didn’t get a confirmation email straight away as you would with most companies and then later received an email to say they were now out of stock. Something I have read from oth... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered an ASUS ROG Strix X870 motherboard. Initially I was skeptical as I had seen other reviews mentioning stock discrepancies, so wanted to check if store had stock and confirm its price, the lady... Voir plus
Honestly didn’t expect standard delivery to feel this premium. The package showed up exactly when it said it would, perfectly packed, not a dent in sight. What really impressed me was customer suppor... Voir plus
L'entreprise a répondu
Purchased photocopier via Amazon. An initial worrying 24-48hours - no tracking information from courier. Danny at MoreCoCo pursued the matter on our behalf though & and reassuringly- the product arriv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Magasin d'accessoires informatiques
- Magasin d'électronique
- Magasin de téléphonie mobile
- Ordinateur et accessoires
Écrit par l'entreprise
We’re an independent UK-based company, established online in 2003 and trading since 1992. Our call centre is in Sheffield, where we employ a local team and pay all our taxes in the UK. We don’t use offshore call centres, and we’re always available by phone if you need us. Unlike many sellers who ship from overseas, we dispatch everything from the UK – so there are no hidden import fees or long delays. We’re committed to straightforward service: no hidden charges, no gimmicks, and no nonsense. We display all delivery costs upfront, provide VAT invoices, and offer insured shipping with every order. We’ve served thousands of happy customers through our website, Amazon, and eBay – and pride ourselves on providing excellent customer service every step of the way. Whether it’s pre-sales advice or aftercare, our experienced team is here to help.
Coordonnées de contact
Royaume-Uni
- www.morecoco.co.uk
3,3
Moyen
677 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor after sales
I chose this retailer for a few PC parts as they were listed on PCPartPicker, were reasonably priced, and based locally. All of the items arrived much quicker than anticipated, which worked for me (possibly not for others). Unfortunately, the motherboard turned out to be faulty, and was returned under the manufacturer's warranty. This was dropped off by myself, to avoid damage/loss through couriers and to ensure a speedy turnaround with the replacement. After nearly 2 weeks of no response, I had to chased it up (twice) and was told I had been refunded (not what I had asked for). The receptionist that handles phone calls is superb, but is rarely able to help because the actual returns department appears to be unreachable. Despite repeatedly being told "someone from the returns department will get back to you", they never do, and you are left with constantly having to harass the poor receptionist for updates. I also noticed their prices fluctuate regularly, and something I ordered became 10% cheaper the next day...
13 mai 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience with us. We sincerely apologise for the issues you've faced regarding the faulty motherboard and the subsequent return process. It's frustrating to hear about the lack of communication from our returns department, and we appreciate your patience in following up on this matter.
We’re glad to hear that our receptionist was able to assist you, but we understand that the overall experience fell short of your expectations. Your feedback regarding the fluctuating prices is also noted, and we will work to improve clarity in our pricing.
Please know that we take your concerns seriously, and we will strive to enhance our communication and returns process in the future. Thank you for your understanding
DON’T TRUST THIS SELLER!
DON’T TRUST THIS SELLER!! I purchased a “Brand New” Phone from them, it arrived several days LATE, the phone box was all scuffed up, and looked old, the seal was broken and taped up, it looked like something from a car boot sale. The seller tried all sorts of excuses, saying I had not signed for it damaged?? (Even though they sent me a used one??) Then they said I had not returned it? Despite photos of proof of them receiving it) After a long fight Amazon refunded my money…..GRRRRRR!!!!
11 mai 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback, and we sincerely apologise for the negative experience you had with your order. It’s unacceptable that you received a phone that was not in the condition promised, and we understand your frustration regarding the delay, packaging, and communication from our team.
We appreciate your patience in resolving this issue through Amazon, and we're sorry for the hassle you faced in getting your refund. Your experience is invaluable for us to improve our service and ensure that such issues do not happen again. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Don't use this supplier on Amazon
Don't use this supplier if you are ordering through Amazon. They don't provide any tracking information or keep you up to date with the progress on delivery. Item ordered a week ago for next day delivery and still waiting with zero information.
8 mai 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback, and we sincerely apologise for the lack of communication regarding your order. We understand how frustrating it can be to wait for an item without any tracking information or updates, especially when you were expecting next day delivery.
Your experience is important to us, and we will work to improve our communication processes to ensure that customers are kept informed about their orders. Thank you for bringing this to our attention, and we appreciate your patience during this time.
Recommended
Despite initial delivery troubles, complicated by a bank holiday I think the company is pretty good, especially given they are often cheaper than the competition. Real test will be if I ever need a warranty, but until that day pretty happy overall and would order from again.
2 mai 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your understanding and positive feedback! We’re glad to hear that you’re satisfied with our pricing and overall service, despite the initial delivery troubles. We appreciate your patience, especially with the complications from the bank holiday.
We’re committed to providing quality support, and we hope your future experiences with us, including any warranty needs, will be just as positive. Thank you for choosing us, and we look forward to serving you again!
Terrible Company
After placing an order online I get an email saying they've put my order on hold due to a "security risk alert" and request ID and proof of address.
I supply this in less than a few hours and then I get a response that while my documents were accepted, the item has now gone out of stock.
So they take your money (over 1k) and hold it while not putting aside the item for you. What a waste of time. Disappointed and will not shop here again.
24 avril 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience, and we sincerely apologise for the inconvenience and frustration you faced with your order. It’s unacceptable that your order was put on hold due to a security alert, only to find that the item was out of stock after providing the requested documentation.
We understand how disappointing this situation is, especially with a significant purchase. Your feedback is vital for us to improve our processes and ensure that our customers have a better experience in the future. We appreciate your understanding, and we hope to regain your trust one day.
I've purchased from the big name…
I've purchased from the big name electronic retailers in the past, and the experience was always ok, but to finally discover an online only retailer like Morecoco worked better for me in a couple of ways. Firstly, my new Dell laptop was 53% cheaper than ordering directly from Dell, then when you add on great customer service too, it made the experience all the more pleasant. My single point of contact was Stacey, and she represents Morecoco very well indeed. We spoke on a few occasions, as I had a few questions prior to my purchase, and nothing was too much trouble. Prompt email follow up info regarding my order / delivery made the whole process very smooth. So, I felt it only fair to give credit where it's due! So, take a bow, Stacey - you've more than earned it.
12 avril 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with MoreCoCo, especially with your new Dell laptop purchase. It’s great to know that you found our pricing competitive and that Stacey provided excellent customer service throughout the process.
We appreciate your recognition of her efforts, and we will be sure to pass on your kind words. Thank you for choosing us, and we look forward to serving you again in the future!
They sell on Amazon.
They sell on Amazon.
We bought a printer and on Amazon it says "running late" so we waited 4+ weeks before chasing it up.
They are trying to say it has been delivered due to either DHL stealing the printer or they delivered it to the wrong address.
Some guy Tony signed of it with a picture of his trainer and a concrete floor outside.
Zero help from these guys, avoid avoid avoid ! They would do anything to make a quick buck by the looks of it.
13 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience, and we sincerely apologise for the frustration you’ve faced with your order. It’s unacceptable that your printer was marked as delivered when you have not received it, and we understand how disappointing this must be.
We take matters like this seriously and want to ensure your concerns are addressed. Please consider reaching out to our customer service team directly so we can investigate this issue further and work towards a resolution. Your feedback is essential for us to improve our service, and we appreciate your patience during this process.
Great customer service
Only used this company once - but from my experience they have been excellent.
I needed a spare part for my Bother printer - the part arrived really quickly. It was well packaged, but unfortunately a small delicate part of it had got damaged in transit.
I contacted customer support, and within a few days a replacement part arrived, this time in perfect condition.
You can't ask for better service than that in my opinion. If there's been an issue (which of course happens from time to time) and it's resolved quickly and simply, then that's great service.
Thank you MoreCoCo
11 mars 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with us, even with the initial issue regarding the spare part for your Brother printer. It’s great to know that our customer support team was able to resolve the situation quickly and provide you with a replacement in perfect condition.
We appreciate your understanding and recognition of our service. Thank you for choosing MoreCoCo, and we look forward to assisting you again in the future!
Fast delivery + Low great price makes…
Fast delivery + Low great price makes this a five star experience
23 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your fantastic review! We’re thrilled to hear that you had a five-star experience with our fast delivery and competitive pricing. Your satisfaction is our priority, and we appreciate your support!
Really speedy delivery
Really speedy delivery. Staff are very helpful and friendly
26 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your kind words! We’re delighted to hear that you experienced speedy delivery and found our staff helpful and friendly. Your feedback is greatly appreciated!
Quick dispatch and delivery
Quick dispatch and delivery. Precise tracking with trusted courier. I bought 32gb g.skill 6000mhz cl30 ram sticks and they're brilliant. Thankyou
15 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback! We’re glad to hear that you experienced quick dispatch and delivery, along with precise tracking. It’s fantastic that you’re pleased with your G.Skill RAM sticks! Your satisfaction means a lot to us, and we appreciate your support!
BEWARE
This review relates to a SanDisk CFast memory card advertised on Amazon UK.
The card was described as being brand new, in original packaging and unopened.
The item delivered was a used Adata card in what appeared to be a heavily used condition and no original packaging.
As this was not the product advertised and as there was a real risk of the card being corrupted or possibly embedded with malware, concerns were raised.
Within five minutes of the delivery being received the seller was contacted by message to request a full refund. A very prompt response was received offering a 50% refund to resolve the matter, which was immediately declined and again a full refund was requested.
This time the seller was not too quick to respond so two days later Amazon was contacted and made aware of the situation.... Amazon then contacted the seller on our behalf.
The seller made contact to offer free postage for return of the mis-sold item but did not make any reference to a refund... so was asked again about a full refund. The seller later came back to confirm a full refund would be issued upon their receiving the returned item and this has now been done.
Interestingly, the invoice stated the advertised SanDisk card had been supplied but no reference to the mis-sold product.
The tracking number assigned to this order indicated delivery by February 13th but was a tracking reference generated on October 18th and the history showed whatever the original order might have been it had been collected by a courier on October 18th.
My first and guaranteed last dealing with this company.
** I have received notification from TrustPilot to indicate the company I have reviewed believes it is not the company my review was intended for.
However, following the lead to their website reveals their address to be the address indicated on the invoice which accompanied the mis-sold memory card **
How might this be explained ?
20 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your detailed experience, and I’m sorry to hear about the issues you faced with your order. It’s unacceptable that you received a used Adata card instead of the brand new SanDisk CFast memory card you ordered, and we understand your concerns regarding the condition of the item and potential risks.
We appreciate your persistence in seeking a full refund and your efforts to communicate with both the seller and Amazon. It’s frustrating when sellers do not acknowledge the issues properly, and your experience highlights the importance of accurate product descriptions and customer support.
As for the notification from TrustPilot, it could be due to a mix-up in their records or a misunderstanding regarding the company’s name or address. It’s crucial for businesses to ensure their listings and communications are clear to avoid confusion.
Your feedback is invaluable in helping improve the service we provide, and we hope that future transactions are much smoother for you. Thank you for your understanding, and we appreciate you bringing this to our attention.
Faster delivery than Amazon
Faster delivery than Amazon, trustworthy brand.
14 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback! We're thrilled to hear that you experienced faster delivery than Amazon and found us to be a trustworthy brand. Your satisfaction is important to us, and we appreciate your support!
Orderd Returned by Courier - No Refund!!
Ordered a Ryzen 5 7600x CPU on the 25th January. Chose economy delivery (3 to 5 working days) as knew I wasn't available for a couple of days to receive deliveries. Despite this, delivery was attempted next day, then following day, afterwhich DPD returned item to MoreCoCo. Have emailed and phone 3 times now trying to get my refund. Being told someone would get back to me - they never did. Thankfully I ordered through Paypal, and have now had to raise a dispute through them - Terrible customer service!!! Will stick to Scan, CCL, Overclockers, Amazon & Ebuyer in future.
25 janvier 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience, and we sincerely apologise for the frustration you’ve encountered with your order. It’s unacceptable that your delivery was attempted earlier than you had planned, leading to the return of your item, and we understand how disappointing it is to face difficulties in obtaining your refund.
We’re sorry for the lack of communication from our customer service team, and we appreciate your persistence in trying to resolve this matter. Your feedback is crucial for us to improve our processes and ensure that our customers have a better experience in the future.
Thank you for your understanding, and we hope to make things right for you.
AVOID AT ALL COSTS
I bought a motherboard from them and it came faulty I sent it back to them in the exact condition and now they are refusing to give my refund bc they said its damaged and it voids the warrant, as if its my fault I also feel like they lied about its condition because they named a broken part I know for a fact was in working order AVOID AT ALL COSTS!!
5 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your motherboard purchase. It’s unacceptable that you received a faulty item and then encountered difficulties with your refund, especially when you believe the damage was not caused by you.
We understand how frustrating it is to feel like you’ve been misled about the condition of the product, and we appreciate your feedback as it highlights areas where we need to improve. Your experience is important to us, and we take such matters seriously.
Please consider reaching out to our customer service team again to escalate the issue, as they should be able to assist you further. Thank you for bringing this to our attention, and we hope to resolve this situation for you.
I placed an order on this website for a AM5 Motherboard and 64gb memory
I placed an order on this website for a motherboard and RAM sticks.
At the time it didn't occur to me to check trust pilot however upon doing so I noticed that there were a few reviews against the motherboards.
My two items were packaged separately and I was given a tracking number for only one of them, meaning my memory sticks, were nowhere to be found.
I called the company who promptly answered and provided me with another tracking number. Regarding the quality of the items so far it's been only a day and I've had no issues with quality. The packaging seems brand new and the customer support, Brandon, told me to give them a call if there are any issues as I could be given a refund through that.
2 février 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience! We’re glad to hear that you received prompt assistance from our customer support team regarding your tracking issues and that your items arrived in good condition. It’s important to us that our customers feel supported throughout their shopping experience.
We appreciate your understanding about the initial concerns you had after reading reviews, and we’re pleased that you’ve had a positive interaction so far. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing us, and we hope to serve you again!
Prompt and painless delivery
The item arrived on time and in the expected condition. No complaints.
15 janvier 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback! We’re pleased to hear that your item arrived on time and in the expected condition. Your satisfaction is important to us, and we appreciate your support!
no complaints at all about this online…
no complaints at all about this online shop. This was my first time trying them and the experience was smooth. Great prices available as well
10 janvier 2024
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback! We’re pleased to hear that your item arrived on time and in the expected condition. Your satisfaction is important to us, and we appreciate your support!
Faulty Merchandise
Bought a Motherboard from them recently. Arrived quickly and on time but was faulty and would not function.
27 décembre 2023
Avis spontané
Réponse de MoreCoCo
Thank you for your feedback, and I’m sorry to hear that the motherboard you received was faulty. While we’re glad to hear that it arrived quickly and on time, it’s unacceptable that the item did not function as expected.
Please consider reaching out to our customer service team to initiate a return or discuss a replacement. Your experience is important to us, and we want to ensure we resolve this issue for you. Thank you for bringing this to our attention.
Absolutely terrible after sales…
Absolutely terrible after sales service, bought a HP 107w printer, it would not connect to my wi fi, although I have full fibre with numerous over devices connected, asked for a replacement, so they sent me a link to HP which just involved downloading the HP start app which I already had.
Ever the optimist, I did net result same thing, going to local tip , dump it.
Just wasted nearly £200 pounds.
Now way are they ever going to admit they sold me a duff product
8 janvier 2024
Avis spontané
Réponse de MoreCoCo
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with the HP printer and the lack of effective support afterwards. It’s frustrating to invest in a product that doesn’t function properly, especially when you’ve tried to resolve the issue through the suggested steps.
We understand how disappointing this must be, and it’s unacceptable that you feel your concerns were not taken seriously. Your feedback is essential for us to improve our after-sales service and ensure better support for our customers in the future.
Please consider reaching out to our customer service team again for further assistance or to discuss your options. We appreciate your patience and understanding, and we hope to resolve this situation for you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.