MoreCoCo Avis 

678
•
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered 2 x hdd’s. I didn’t get a confirmation email straight away as you would with most companies and then later received an email to say they were now out of stock. Something I have read from oth... Voir plus

Noté 5 sur 5 étoiles

Ordered an ASUS ROG Strix X870 motherboard. Initially I was skeptical as I had seen other reviews mentioning stock discrepancies, so wanted to check if store had stock and confirm its price, the lady... Voir plus

Noté 5 sur 5 étoiles

Honestly didn’t expect standard delivery to feel this premium. The package showed up exactly when it said it would, perfectly packed, not a dent in sight. What really impressed me was customer suppor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased photocopier via Amazon. An initial worrying 24-48hours - no tracking information from courier. Danny at MoreCoCo pursued the matter on our behalf though & and reassuringly- the product arriv... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'informatique
  2. aussi dans
  3. Magasin d'accessoires informatiques
  4. Magasin d'électronique
  5. Magasin de téléphonie mobile
  6. Ordinateur et accessoires

Écrit par l'entreprise

We’re an independent UK-based company, established online in 2003 and trading since 1992. Our call centre is in Sheffield, where we employ a local team and pay all our taxes in the UK. We don’t use offshore call centres, and we’re always available by phone if you need us. Unlike many sellers who ship from overseas, we dispatch everything from the UK – so there are no hidden import fees or long delays. We’re committed to straightforward service: no hidden charges, no gimmicks, and no nonsense. We display all delivery costs upfront, provide VAT invoices, and offer insured shipping with every order. We’ve served thousands of happy customers through our website, Amazon, and eBay – and pride ourselves on providing excellent customer service every step of the way. Whether it’s pre-sales advice or aftercare, our experienced team is here to help.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

678 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,4

Tous les avis

(678)

43 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Absolutely terrible after sales…

Absolutely terrible after sales service, bought a HP 107w printer, it would not connect to my wi fi, although I have full fibre with numerous over devices connected, asked for a replacement, so they sent me a link to HP which just involved downloading the HP start app which I already had.
Ever the optimist, I did net result same thing, going to local tip , dump it.
Just wasted nearly £200 pounds.
Now way are they ever going to admit they sold me a duff product

8 janvier 2024
Avis spontané
Logo de MoreCoCo

Réponse de MoreCoCo

Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with the HP printer and the lack of effective support afterwards. It’s frustrating to invest in a product that doesn’t function properly, especially when you’ve tried to resolve the issue through the suggested steps.

We understand how disappointing this must be, and it’s unacceptable that you feel your concerns were not taken seriously. Your feedback is essential for us to improve our after-sales service and ensure better support for our customers in the future.

Please consider reaching out to our customer service team again for further assistance or to discuss your options. We appreciate your patience and understanding, and we hope to resolve this situation for you.

Noté 1 sur 5 étoiles

Sent a used product

Purchased a new motherboard and I've received one that has been opened and used. I wish I listened to the previous reviews. Now stressing if this will even be sorted and how long it'll take.

3 janvier 2024
Avis spontané
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Réponse de MoreCoCo

I’m sorry to hear about your experience with the motherboard purchase. It’s completely unacceptable to receive an opened and used item when you expected a new product. I understand how stressful this situation can be, especially when you're concerned about how long it will take to resolve.

Please reach out to our customer service team as soon as possible to initiate a return or exchange. Your satisfaction is important to us, and we want to ensure this matter is addressed quickly. Thank you for bringing this to our attention, and we appreciate your understanding.

Noté 5 sur 5 étoiles

Quick & Reliable Service

Very quick service, and all exactly as described. Thanks +++

1 décembre 2023
Avis spontané
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Réponse de MoreCoCo

Thank you for your kind feedback! We’re delighted to hear that you experienced quick service and that everything was as described. Your satisfaction means a lot to us, and we appreciate your support!

Noté 1 sur 5 étoiles

Terrible service.

Terrible service.
Returned item 2 months ago, still waiting for refund.
Avoid this company at all cost.

19 décembre 2023
Avis spontané
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Réponse de MoreCoCo

I’m very sorry to hear about your experience with the return process and the delay in receiving your refund. This is not the level of service we aim to provide, and I understand how frustrating this must be for you.

Please consider reaching out to our customer service team again to escalate the issue and get an update on your refund status. Your feedback is important to us, and we appreciate you bringing this to our attention. Thank you for your patience, and we hope to resolve this matter for you promptly.

Noté 5 sur 5 étoiles

Communication excellent from purchase…

Communication excellent from purchase to delivery and price was good too

20 novembre 2023
Avis spontané
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Réponse de MoreCoCo


Thank you for your positive feedback! We’re thrilled to hear that you had excellent communication throughout your purchase and delivery process, and that you found our pricing to be good. Your satisfaction is our priority, and we appreciate your support!

Noté 1 sur 5 étoiles

Avoid these charlatans.

Received a motherboard for a Ryzen 9, so drop in processor, covered in scratches. Went through the rigmarole of trying it in a couple of new machines (unsurprisingly didn't work). Returned and have just received it back as damaged pins. Absolutely certain it's in the same state it was received. Ordered motherboards for the other machines from Amazon, good quality and no issues. Wonder if the one we've received was a previous return dressed up as new given the absolute mess of scratches etc. the back of the board was in.

17 août 2023
Avis spontané
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Réponse de MoreCoCo

I’m really sorry to hear about your experience with the motherboard you received. It’s unacceptable to receive an item that shows signs of wear and damage, especially when you were expecting a new product. Your frustration is completely understandable, especially after going through the process of testing it in multiple machines and then dealing with the return issues.

If you haven’t already, please reach out to our customer service team to discuss this matter further. It’s important to us that we address your concerns and work towards a resolution. Your feedback is invaluable in helping us improve our service, and we appreciate you bringing this to our attention. Thank you for your patience, and we hope to resolve this situation for you soon.

Noté 5 sur 5 étoiles

pleasant shopping experience well prices fast delivery

Product was very well priced and under the market price even with sales from competitors.

Delivery was amazingly fast .

will shop with again

18 novembre 2023
Avis spontané
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Réponse de MoreCoCo

Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Great experience

Great experience, the customer care was responsive and helpful.
I received my product within the deadline and the product was as expected.

4 octobre 2023
Avis spontané
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Réponse de MoreCoCo

Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Great seller

Great seller, great prices and really fast delivery

4 septembre 2023
Avis spontané
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Réponse de MoreCoCo

Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Really fast response and resolved my…

Really fast response and resolved my issues quickly. Thank you!

16 octobre 2023
Avis spontané
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Réponse de MoreCoCo

Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Great Service

Product was in stock and arrived from Denmark within 24 hours of despatch. Pricing very competitive and customer services were very responsive to email queries. All round great service.

20 septembre 2023
Avis spontané
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Réponse de MoreCoCo

Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Great shop!

Good prices. Extremely fast delivery and used a proper courier service. Couldn’t ask for more. Would shop here again.

8 septembre 2023
Avis spontané
Logo de MoreCoCo

Réponse de MoreCoCo

Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Great experience and fair business

I've ordered Fractal Torrent, everything was perfect but i've noticed that i got non-rgb fans instead. I've contacted the support and shortly after got a reply. Morecoco fairly compensated the miss, the product was new and came properly packaged, all accessories were in place. :) Great to deal with fair business that takes responsibility.

12 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Bad customer service

Bought item on the 27th August. Advert clearly said 48hr courier. Nothing arrived and company never responded to my emails. A week later they just issued a refund when I complained to EBay. Really bad customer service. What a waste of a week

27 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Good company that does business well

Communicated well and kept me informed about the product delivery. Was able to order and buy products with ease and easily check the tracking order without going to other screens. They have good deals all across the board and I will be shopping here again in the future

24 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Checkout was very fast. I inputted my email wrong and customer service were very quick to respond and rectify the mistake. The parcel came within 3 days which is very fast for a pc case in my opinion

22 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Do not buy from this company

I returned a motherboard back to this company in fully working condition, packaging the item with a CPU cover to ensure no damage was caused to the unit.

The motherboard was then returned to me with bent CPU pins, and it was claimed this damage wasn’t their fault. This damage was done either accidentally, or more than likely intentionally so my refund could not be processed.

Do not buy from this company. I have been scammed out of £180 for what was a simple return due to coil-wine.

22 août 2023
Avis spontané
Noté 5 sur 5 étoiles

No issues!

Product arrived in very good time, well packaged and working perfectly, with a decent price to boot! Will definitely be back if I need to purchase anything else from their selection

15 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Great product/service

Super helpful,[Stacey] great product, fast delivery. Great communication.
Wouldn't hesitate to return.

24 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Super fast delivery & best prices

I ordered a new laptop, having discovered MoreCoCo after searching for a couple of weeks for somewhere that had it in stock and was not charging over the odds for it. MoreCoCo beat the competition by £10 - when you are spending a large amount of money on something every little helps! - This saving also meant that the cost was below the upper threshold to use PayPal pay in 3, which worked as an extra advantage to use MoreCoCo over others. Delivery was super quick too, ordered at 15:30 and it was delivered at 09:00 the next morning, I didn't opt to pay more for shipping, but it was shipped via Parcelforce 24 using the free shipping option anyway! Very impressed, I will use MoreCoCo again.

19 juillet 2023
Avis spontané

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