MotorCycle Direct Avis 

Dreadful, appalling, shocking, con artists, rip off merchants...AVOID ! filled in the online quote, all good . Checked the documents that arrived by email, found a couple of discrepancies so had to use the live chat to amend the details. Was told that I had filled it in wrong on the online form ( bull shit !) charged me £48 to amend the quote and then a £20 admin fee ! Now I've been told I've not admitted to a insurance claim (that I had no knowledge of) and now they want another £48 plus a £50 fee... Absolutely shocking, and that on line chat, f. me ! Awful... Had my pants pulled down with these , they reel you in with a good quote then continue to rob you. Great way to start with a new customer.

1 hour 10 minutes waiting in a ‘chat’ queue after not being able to advise of change of bike online due to newly registered bike not appearing in the database
70 minutes in effect ‘on hold’…
Absolutely unacceptable.
Accordingly cancelled insurance despite the admin fee of £50.
Very poor customer service.

Absolutely shocking insurance company, sky high renewals and then show up on comparison sites half the price for the same cover. Their emails always go through to your junk and they are very difficult to speak to. Overall terrible don’t use

Really disappointed in Motorcycle Direct’s cancellation approach, and no attempt at a phone call/email/letter. Posting on the portal with a single ‘pay within 7 days’ is not reasonable and passing the issue onto debt control&pay extra.Poor experience: needs urgent fix.

Appalling ! I don't use online services I'd need a person on the phone not a portal not a chat bot not anything I need to communicate to a human ! So after 40 minutes I get a human i ask for hard copies for filing as I have 3 bikes insured with this company. Its changed its not suitable for older bikers who need a person at the end of the phone ! Then I get my new bike insured i ask for hard copies to be posted to me she agrees and send me a email saying for all paperwork use the portal !!!? WTF when I was on the phone prior I told her my email address isn't registered with 'The Portal' hence needing a phone call so she sends me all my paperwork via a portal I cannot use & im not registered for yet she was quick enough to take my payment for my new bike !!! These are a very one-sided company & really took the piss today !! I just need good old telephone conversation & paperwork to file ! I wasn't listened to or heard ......or helped for that matter bit of a joke & ultimately pissed me off as a customer......

Not letting me cancel my policy

Absolutely worthless customer portal.

No way to contact via phone so your only choice is live chat which asks you to confirm details that you can literally see on the page after login.

Insurance was done through Allianz, but they don't give you access to the Allianz account so you can't use their portal and have to instead get redirected between teams on the phone lines which aren't designed for complex queries.

My motorbike was stolen and the payout took 5 weeks following the writeoff and confirmation that they were going to pay out.
What's notable about that is that once the bike is written off, you have to have a replacement bike within 23 days otherwise the policy is cancelled automatically.
Without payment, I couldn't afford a new bike, so my policy was automatically cancelled.

When I queried this to try and get an extension, they could only give me a week and said I needed to contact Allianz for a further extension, which I couldn't reach without access to the Allianz portal.

The customer service agent was replying in broken English and cut me off with no explanation, which initially I thought was due to my internet dropping, but after waiting in the queue for another 45 minutes, the new agent explained was intentional.

Side note, one of the claims contact numbers on the portal is old and so I could only find the correct number through the live chat.

Could not recommend a company less.
Fork out the extra money for a more reputable insurance company, you'll save yourself a massive headache.

The online application was very straightforward, the terms easily understood and competitive. 👍🏼

Pretty straightforward process to order my bike cover, however it’s not clear if you require evidence of my no claims , I tried to contact you on your chat but this was unobtainable at the time according to the site.
Clarification of this would be help

Easy to understand and sort out can you send me a paper copy of the insurance many thanks

Relatively easy to apply online. Very competitive price for products offered. Smooth transaction and documents easy to access.

Was made very easy to use and explained everything.

Gave me the best quote and their Diamond package was simply too good to pass. Chatbot was good too.

Simple and efficient

Been with them a few years paid monthly on time no issues
Tried to cancel
Could not log into a stupid portal the only way they will communicate
Could t get anyone on chat it’s only open certain hours
And emails are bounced back and not responded too
No telephone number to speak to a human
Got email today ages after cancelled and selling moped and they saying they sending me to a best collection agency for no paying an early cancellation fee!
I’d have no email no letter nothing before this email
Last email I got was to say your policy cancelled
Which took me ages of clicking around their stupid website
I’ve had no notice just this threat which had upset me as I always paid on time!
Jist spent half hour with agent on chat who sent me 3 payment links one didn’t work said expired second gave me someone else’s name and address breaching gdpr
And third she sent me to portal which I didn’t have access too and logged off and left conversation!
There was even a spelling mistake on the page to say link expired!
Very unprofessional and u can’t speak to a person and customer service is awful
Do not use!!!!

really wanted to speak with someone about my existing policy, no means to contact unless through the customer portal to which I cant get onto, really frustrating.

Very, very poor service if you are asking anything the not programmed in the Chatbox. Spent hours trying to change my bike details, only to be informed they couldn't insure the new bike, even though was the same newer model.

Take a while using chat but service was fantastic and if you take the time to fully explain the situation they go out of their way to provide the best cover

Easy to use website with good explanation of terms and conditions etc.
Very good price and easy admin process.

Wrong details put on policy ,policy wasn’t due to start for another three days and was charged to cancel and a set up fee .Will not use this company again !