Had an issue with a recently purchased Darlac hand tool. It was dealt with in a courteous and efficient manner. How refreshing to have great customer care - in an age where most companies have for... Voir plus
L'entreprise a répondu
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Had an issue with a recently purchased Darlac hand tool. It was dealt with in a courteous and efficient manner. How refreshing to have great customer care - in an age where most companies have for... Voir plus
L'entreprise a répondu
This company has restored my faith in humanity. Going over and above what would be expected is so rare in the world today, that when it happens we are not quite sure how to react. My enquiry for a... Voir plus
L'entreprise a répondu
Sunflower seeds did not work, asked for replacement pack, told some had been sent, after four weeks asked again, still no seeds, posted a public review - surprise surprise, replacement seeds sent. I... Voir plus
L'entreprise a répondu
Bought a pair of Darlac forged shears at an excellent price. A great product delivered well packaged and in perfect condition. Thank you. Product and company to be recommended. I nearly did not both... Voir plus
L'entreprise a répondu
At Mr Fothergill's our aim is to provide a product range for all your gardening needs from flower and vegetable seed to young plants, potatoes, onions, garlic, shallots, veg plants soft fruit and fruit trees. We are sure that from the amateur to the enthusiast there is something to meet your requirements. We genuinely care for our customers and insist that the quality of all our seeds and plants and level of customer service are of the highest standards. However we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send replacements or refund the purchase price upon request. (Our contact lines are currently open 8am-6pm weekdays, 9am-5pm weekends and bank holidays)
Écrit par l'entreprise
Gazeley Road, Kentford, Suffolk, CB8 7QB, Newmarket, Royaume-Uni
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Plants arrived in good condition very happy with the quality.

Réponse de Mr Fothergills Seeds Ltd
Great seeds, lovely range and good prices. Shame we had such a hot dry summer as what I planted didn't do so well. Will be ordering again soon to try again.

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
Promot delivery good communication but unfortunately the treatment wasn't effective

Réponse de Mr Fothergills Seeds Ltd
Easy to order, a rapid delivery and I was advised of my purchase progress through the delivery system .

Réponse de Mr Fothergills Seeds Ltd
Delivery service was very good actually quicker than estimated. The shears weren't of the best quality as the blade got a nick out the cutting edge with in 5 mins so had to wet stone the nick out and resharpen but then for £25. Apart from that all is good. Many thanks Graham

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
Half the order arrived but other item we had to wait weeks and weeks for. No email to explain why ? It was a birthday present too so missed the occasion. Won’t be using again.

Réponse de Mr Fothergills Seeds Ltd
The order was processed and delivered promptly, and the product is a quality item at a great price.

Réponse de Mr Fothergills Seeds Ltd
This company has restored my faith in humanity. Going over and above what would be expected is so rare in the world today, that when it happens we are not quite sure how to react. My enquiry for a small replacement part, a spring for a set of secateurs, availability/price, was immediately replied to confirming that the required item was in the post free of charge.
This kind of service is rare to find and deserves to be celebrated. Hence at every opportunity I am enthusiastic to extol the outstanding service of Mr Fothergill's Seeds Ltd.

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
Delivery is a little slower than I would have expected in today's age, but no complaints and seeds are doing well.

Réponse de Mr Fothergills Seeds Ltd
Not sown yet but… confident they will grow well

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
The item I purchased was exactly what I have been looking for.

Réponse de Mr Fothergills Seeds Ltd
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