Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sunflower seeds did not work, asked for replacement pack, told some had been sent, after four weeks asked again, still no seeds, posted a public review - surprise surprise, replacement seeds sent. I... Voir plus
L'entreprise a répondu
I had a 5 m extension pole for collecting apples and the pole locking mechanism was not always working properly. I made an inquiry trying to find the part number and not only was the part identified f... Voir plus
L'entreprise a répondu
Had an issue with a recently purchased Darlac hand tool. It was dealt with in a courteous and efficient manner. How refreshing to have great customer care - in an age where most companies have for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Mr Fothergill's our aim is to provide a product range for all your gardening needs from flower and vegetable seed to young plants, potatoes, onions, garlic, shallots, veg plants soft fruit and fruit trees. We are sure that from the amateur to the enthusiast there is something to meet your requirements. We genuinely care for our customers and insist that the quality of all our seeds and plants and level of customer service are of the highest standards. However we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send replacements or refund the purchase price upon request. (Our contact lines are currently open 8am-6pm weekdays, 9am-5pm weekends and bank holidays)
Mr Fothergill's Special Offers
Écrit par l'entreprise
- Helping you to save money in your garden
- Our latest special offers can be seen on our Offers Page on the website
Coordonnées de contact
Gazeley Road, Kentford, Suffolk, CB8 7QB, Newmarket, Royaume-Uni
- 0333 777 3936
- www.mr-fothergills.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great response to spare part request
Great response to spare part request. Sent out to me without delay.

Réponse de Mr Fothergills Seeds Ltd
Seed pack only contained weeds!
I purchased several packs of seeds but one contained only weeds which I did not realise until it was too late to replace.
How can this happen? It has completely messed me up and I have lost a year in preparation of my new landscape.

Réponse de Mr Fothergills Seeds Ltd
A Fantastic company to buy from
Great products, very good quality, excellent website, and the orders are quickly shipped to you with matching communication, thanks Shaun GWS.

Réponse de Mr Fothergills Seeds Ltd
Darlac bargains
I bought several Darlac items in the sale. I received my parcel quickly and it was well packed. The tools were superb value and I am delighted with them and with the efficient service from Mr Fothergills. I have bought a few Darlac loppers etc over the years and they are well made and have given sturdy service so I hope these will be the same. Likewise I have ordered many times from Fothergills, mainly seeds before, and never had any problems. Very pleased. Recommended companies.

Réponse de Mr Fothergills Seeds Ltd
Contacted fothergills about seeds I was…
Contacted fothergills about seeds I was disappointed with, without any quibble replacements were sent immediately. Great customer service which I will share 😄

Réponse de Mr Fothergills Seeds Ltd
Don't trust this company
Ordered a greenhouse which was discounted and a really great bargain. After 5 days received email to say the price was an error and my order had been cancelled and I would receive a refund. Why did it take 5 days to tell me this and how long til I get my refund. I suspect many people were ordering the greenhouse at the discounted price so they decided to put the price back up. I wouldn't trust this company

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
Surprised to find even more than I…
Surprised to find even more than I needed! Simple ordering, easy to pay and quicker delivery than expected! The sale prices were very good, plus an extra summer code was accepted too! Being lefthander, I also treated myself to LH secateurs! ......oh and free delivery too.

Réponse de Mr Fothergills Seeds Ltd
One item not available and another took…
One item not available and another took over a month to come and then loose and upside in packaging, the soil was out of the pot.

Réponse de Mr Fothergills Seeds Ltd
You replied promptly with useful…
You replied promptly with useful information. You sent the parts which arrived, free of charge, within a couple of days. You answered my second query promptly and sent the correct item, again without charge, which enabled me to reassemble my extended pole. You have a customer service dept which must be the envy of other organisations these days - Thank you

Réponse de Mr Fothergills Seeds Ltd
All items where well discribed
All items where well discribed, sold at a fair price, well packaged and arrived in good time. All I have to do now is wait for spring to use them.

Réponse de Mr Fothergills Seeds Ltd
I still have not received the pair of…
I still have not received the pair of garden loppers i ordered from you on the 27/7/26. I have had an email from Evri saying they are expecting the item but the email is still the same they are waiting for the parcel to arrive at there depo. Also i have sent an email to you and had no reply back from you. I will put this in the hands of paypal now as i am fed up waiting i will not be ordering any other items from you in the future, i am more annoyed the fact my email has no reply from you explaining what the delay is. Mrs P Andrews

Réponse de Mr Fothergills Seeds Ltd
Fast service and quality products
Excellent fast service and quality products. Everything exactly as described on the website.

Réponse de Mr Fothergills Seeds Ltd
Sunflower seeds did not work
Sunflower seeds did not work, asked for replacement pack, told some had been sent, after four weeks asked again, still no seeds, posted a public review - surprise surprise, replacement seeds sent. I would not use a company that waits for bad reviews to action requests.

Réponse de Mr Fothergills Seeds Ltd
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







