Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
L'entreprise a répondu
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Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
L'entreprise a répondu
Had an issue with a recently purchased Darlac hand tool. It was dealt with in a courteous and efficient manner. How refreshing to have great customer care - in an age where most companies have for... Voir plus
L'entreprise a répondu
I had a 5 m extension pole for collecting apples and the pole locking mechanism was not always working properly. I made an inquiry trying to find the part number and not only was the part identified f... Voir plus
L'entreprise a répondu
Sunflower seeds did not work, asked for replacement pack, told some had been sent, after four weeks asked again, still no seeds, posted a public review - surprise surprise, replacement seeds sent. I... Voir plus
L'entreprise a répondu
At Mr Fothergill's our aim is to provide a product range for all your gardening needs from flower and vegetable seed to young plants, potatoes, onions, garlic, shallots, veg plants soft fruit and fruit trees. We are sure that from the amateur to the enthusiast there is something to meet your requirements. We genuinely care for our customers and insist that the quality of all our seeds and plants and level of customer service are of the highest standards. However we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send replacements or refund the purchase price upon request. (Our contact lines are currently open 8am-6pm weekdays, 9am-5pm weekends and bank holidays)
Écrit par l'entreprise
Gazeley Road, Kentford, Suffolk, CB8 7QB, Newmarket, Royaume-Uni
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Excellent communication and service no complaints

Réponse de Mr Fothergills Seeds Ltd
Product never received. Emailed. Claiming money back through PayPal

Réponse de Mr Fothergills Seeds Ltd
Great company to deal with, and the fact they use Apple Pay makes it so easy.

Réponse de Mr Fothergills Seeds Ltd
Im a small time gardener and was drawn to The Fothergills beautiful packet design and layout of information. The seeds I have always found to be reliable. The seed packets are like little works of Art. In fact they used packets could be kept and made in to a nice collage.

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
Everything delivered was in tip top condition. Good selection available. Prompt service. Lovely.

Réponse de Mr Fothergills Seeds Ltd
The packaging was inadequate & arrived very damaged with the result that 3 of the plants were squashed & almost dead,& I could not use them. The rest we’re looking very sorry because the courier the company used delivered it a day late & not to our address. Eventually found it shoved under a neighbour’s gate.
I had further things on order for mid July, but because of this experience I have cancelled them. The company refunded the price of 3 unusable plants.

Réponse de Mr Fothergills Seeds Ltd
Stoppers ordered for my Quad Grow. Took quite a long time from ordering to receipt but all ok when they did arrive.

Réponse de Mr Fothergills Seeds Ltd
I placed an order in the late winter. My first delivery arrived fine - on time and the plants were in good condition. But the last 2 deliveries have been appalling. They are badly packaged, take days to arrive (the last one was 6 days) and the couriers ignore the handle with care instructions so the plants are tipped out of their pots and broken. So both were deliveries of dead plants. I did get a refund on the first and am waiting for the 2nd refund.
But my advice is get your plants elsewhere if you actually want to grow anything.
To Mr Fothergill’s reply below - I emailed customer services on Saturday about this and you need to check your inbox and reply to this email.

Réponse de Mr Fothergills Seeds Ltd
Very disappointed with some of my items.
Arrived dead.

Réponse de Mr Fothergills Seeds Ltd
You were incredibly generous replacing my garden shears when all I really needed was new blades, thank you so much

Réponse de Mr Fothergills Seeds Ltd
Placed an order in April for 2 items, one of which came within 7 days. The other item wouldn't be shipped before the end of May. Chased the order first week of June to be told it would be shipped the following week. Chased the order a week later, to be told there was a delay. I asked why wasn't I told that a week ago, I don't know was my response. On the 18th June I cancelled my remaining order and got a refund. I have to say, VERY POOR SERVICE STANDARDS 😢

Réponse de Mr Fothergills Seeds Ltd
The items purchased were well packed and arrived in good condition.

Réponse de Mr Fothergills Seeds Ltd
Poor communication, had to chase up, when my Basil arrived it had been in the hot heat for a longtime the packet had been crushed one plant was dead the other to died a day afterwards!! I blame Everi, poor packing and customer care.
My late beets arrive a couple of weeks later fine although the packaging was damaged and dumped on the door step by Everi with a bit of TLC they are doing well. This company needs do get its act together.

Réponse de Mr Fothergills Seeds Ltd
Having a mixture of plants for my hanging baskets does save a fair amount of messing about. Many thanks

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
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